Communication Archives - Page 2 of 6

Amplifying Reach of Your Posts – The Blogging Fundamentals

by sincera | Sep 26, 2017 | Blogging, Communication, Content Writing, Writing

If you can create good content and have mastered the blogging fundamentals, you have a skill that is highly prized (not to mention lucrative) in the market today. Whether as a job opportunity, or simply because one is passionate about writing, blogging is one of the most popular mediums of expression in the present times. We only need to look toward the various forms of social media we use on an everyday basis, to realize that a good 40% of what we see in our ‘feed’ is in the form of blogs.

What sets apart good content from not so good content? Originality, grammar, accuracy and engagement are some of the crucial factors for what qualifies as ‘good content’. To know more, read our post on “what qualifies as good content?”

One of the most commonly used platforms for blogging is WordPress which has a simple interface, and also guides you towards making your posts more readable, and optimizing it for the search engines. In this post, we introduce you to certain techniques of blogging fundamentals that will help you gain more engagement and traffic on your content – the lifeblood for your blogs.

Blogging Fundamentals – The Title of the Post

It is very important to put thought into what the title of the post should be, because your title should be a 5 second takeaway which convinces the reader to click on the link and proceed to read the post.

Ideally, your title should:

convey the essence of the post, i.e., give the reader an idea about what to expect from the post.
not be very lengthy – a title between 5 to 9 words is great.
contain the focus keyword: Say you are searching for something particular on the web, you would enter one word, or a phrase which will then link you to search results containing the word or the phrase. A focus keyword is nothing but the main topic or issue being spoken about in your post. For example: ‘personal branding.’ For your content to be visible and picked up by search engines, it is crucial for the keyword of your post to appear in the Title/ Headline, and at least 4-5 times throughout your post.

Blogging Fundamentals – The Post

(a) Making your post ‘readable’

How your post fares on the internet is largely defined by how the post scores in two categories – No.1- If it is readable, and No.2 – If it is Search Engine Optimized (SEO).

When we speak about readability in the context of web metrics, it does not just mean how effective the substance of the post is. It is also about how it is laid out for the reader in terms of how easy to read it is. Here are a few pointers to help make your post more readable –

Keeping your sentences short – Anything more than 20 words is a long sentence. Keeping your sentences short also helps the reader retain his focus on the piece, and makes your post more understandable on the whole.
Sub Headings – Wherever, and if possible, including sub headings lends to the readability of a post. While desirable, this isn’t a pre-requisite as you may or may not choose to write a post in a way that accommodates sub headings.
Paragraphs – Split your post into paragraphs to increase legibility. The size of one paragraph should ideally not be more than 150 words.
Use Focus Keywords – The more you use your focus keyword in the post, the more ‘visible’ on the web it becomes. Using it between 4-5 times throughout your post is a great number to ensure visibility.
Google picks up on these focus keywords and points the readers towards what they are looking for, when they search for a particular topic. For example, if your focus keyword is ‘Personal Branding’, using it in your post a couple of times makes your post visible enough for Google to pick it up. And then it directs a reader who may have searched for ‘Personal Branding’ on Google, towards your post.

Include Links – Including links to the research that you may have done for your post is a great way to help increase traction for the post you are putting out. This is also a great way to share more knowledge with the reader, and a good practice to help gain visibility for good content – even if you may not have created it. Remember, what goes around, comes around. 🙂

(b) Search Engine Optimization or SEO

Simply put, SEO, as its name suggests, is a way of ‘optimizing’ the reach of your post on the web to make it more ‘visible’.
Writing a ‘Meta Description’ for your post –A meta-description is nothing but an abstract of your post in not more than 156 characters. This meta-description is what appears under the title of your post when posted on social media sites. What you write in these 156 characters to describe your post, helps the reader decide whether or not he clicks on it and reads it.
Remember to include your focus keyword in the meta–description – This is a huge plus in increasing the visibility of your post.

Blogging Fundamentals – Image for the Post

The image you choose for your post is very important because in this case, it is especially true that ‘a picture speaks a thousand words’. If there were 3 things that added up to determine whether or not a viewer will click on your post, they would be the following –

The title of your post
The meta-description of your post
The picture along with your post

Choose an apt picture to go along with your post, and as the writer, you would be in the best position to relate a picture to your post, so it is worth spending a few minutes on.

Remember to give credits to whosoever the picture belongs to. Google penalizes the web pages which use pictures which are not open source (free for all), without attributing credits to the same.

Besides the techniques of blogging fundamentals elaborated above, which will help your content gain more visibility, to help you make your content more robust, there are certain common errors you should avoid. These are what we call ‘the 5 cardinal sins for a content writer – content writing mistakes’.

Not knowing your audience –
versus knowing your audience can do a world of difference to the quality of content you put out + enhance engagement.
Errors –
of any kind. Grammatical, punctuation, plagiarism, irresponsible articulation of your thoughts (i.e., misuse of your freedom to express) – all of these contribute to making your content a recipe for disaster.
Writing without a synopsis or summary –
stick to a summary of what you are writing and exactly how you are going to tackle it – point by point. Make a short synopsis before you get started and try not to deviate. This synopsis should be drawn up at the research phase itself.
Being verbose –
It may be tempting to use big words and fancy phrases, but what use if they are lost on your readers and scare them away? This connects to what we said earlier about knowing your audience. Have a thorough sense of “who” you are writing for, and write in a simple, effective language that will put your point across. Besides, what makes a piece of writing very attractive is how simply, yet effectively it has been articulated.
Not making enough use of your creative talents –
Sky is the limit when it comes to experimenting with your creativity through the content you create. Feeling like writing a food blog post on healthy summer eating? Google fruits and find out what citrus based recipes could trickle into a post on light-hearted salads and smoothies. Use analogies and make your piece truly shine, truly come alive. Try adding texture where none is possible – yes, even in that straitjacket report on the financial outcome of the latest IPO to have come to Wall Street. Make it resonate and let your words really talk.

Creating good content online is both an art and a technique. While the content you write may be absolutely great, without a basic knowledge of blogging fundamentals, you may be stumped as to why your ‘great content’ isn’t receiving any engagement. Investing time in learning about certain basic skills and techniques about web metrics, and incorporating them into your work is a certain way of gaining success in the world of content creation. Have you tried out these great tools for content writing? Give it a go! Wondering what a career in content writing would entail? Read our short guide to a content writing career, here.

Personal Branding – Why it Matters and How you Can Get There

by sincera | Sep 13, 2017 | Communication, Communication Skills, Managing Yourself, Personal Branding, World of Work

Today, personal branding matters more than it ever did not only because of the significant market value it carries with it, but also because of the opportunities it offers. Personal branding done right can open more doors for you than you ever imagined.

The business dictionary defines branding as: “The process involved in creating a unique name and image for a product in the consumers’ mind, mainly through advertising campaigns with a consistent theme.”

And for a long time, that’s exactly what branding entailed. However, with the advent of social media, branding has become everybody’s business. Today, we’re all acting as our own ambassadors. Whether you are an entrepreneur, an artist, a social worker, a writer, or even a job seeker, paying attention to and working on your own personal brand can be rewarding in multiple ways.

In the age of social media, it matters to be visible. Whether it is you, or your homegrown business, without visibility it is impossible to gain traction. Personal branding is a method of making yourself visible. Of putting out there your unique, authentic self through the work you do. It is true that the stiff competition might act as a deterrent, but your mode of personal branding should be aligned with your personality and belief – and that is how competition will not really matter in the long run.

Personal branding is nothing but using the forms of social media (which you already use) with the specific purpose of promoting your interests and outlook. If you are doing it for your homegrown business/ initiative you would have a very clear purpose. Similarly, in case you are doing it only for yourself and not a specific initiative, it would be more of your views and ideologies about things you believe in. For example, if your personal branding is for a small organic pickle business, your marketing strategies and ‘posts’ would have to include how and why you believe that these small businesses are important. You could speak about how this generates employment for women from several villages who would otherwise be unemployed. Or how it brings back the focus to local, hand-made produce. It could even be simply about the difference in the taste of something packaged with love rather than in a factory.

How would your personal branding strategy differ if you were doing it just for yourself? And not for any entrepreneurial purposes? Not very different. Except in this case, your personal branding is for “you”. Which means, in this case things like your ideologies, your views, what you associate yourself with, who you associate yourself with – all of this becomes central to your personal branding. In which case, LinkedIn is a great platform for you.

How are we able to distinguish between most famous personalities we may be aware of, without ever having met them? Because of their personal branding. Because we are constantly reading about them. Today though, one doesn’t need a PR person to fix this for them. All you need is a platform, and a voice – both of which you have free access to. Like all opportunities, this is one that gives you a lot of power, and along with it a lot of responsibility. How you choose to use it is up to your discretion.

The 5 Golden Rules for Personal Branding

1. Remember it is not about the product, it is about you

Or rather, not just about the product. Above, we gave examples of two kinds of personal branding – one for specific initiatives and the second for yourself. However, even if it is the first kind of personal branding you are aiming for, remember what you are marketing should be seen as an extension of you. And that itself becomes the unique selling point (USP) for the service or product you are putting out. Your branding strategy should have a voice, which should be no one else’s but yours. It should speak about what you believe in, and what you don’t believe in. And how these ideologies connect with whatever you are trying to sell. Sounds like a challenge? Well, nothing comes easy!

2. Be responsible

Your constitution entitles you to a number of rights which includes freedom to speech. Being able to use your own, authentic voice which promotes the ideas and ideologies you harbor is a benefit of that right. Being responsible about what you speak and choose to put out is a ground rule for not just personal branding, but any form of social media interaction (and otherwise!). Remember that when you put out or say certain things on interactive platforms, people listen to it and engage with it in a conscious as well as subconscious manner. That is the power of personal branding and social media. In the recent times however, we know of way too many examples where these liberties have been abused. With power comes responsibility – it serves well to always remember this!

3. Social media is everything for you

Personal branding demands a judicious use of any and all resources that are available for free or minimum cost. The most powerful resource at your disposal is social media. Teach yourself as much as you can about all forms of social media, and mark the differences between each. How would your interaction/ voice vary on Facebook from LinkedIn? Understand the kind of audience that uses specific platforms, and mould your strategies accordingly. You can’t ever learn enough about the ever evolving forms of social media. Being in ‘sync’ and ‘updated’ (pun intended!) about how each form of social media works is a huge advantage for personal branding. Find out how stories make a difference to your brand on Instagram, how you can use Facebook live, and what’s new on Twitter. Learning and evolving with the market is a strategy that will always come in handy.

4. Network

Always a big bonus. Reach out and network with others who are doing personal branding. Take note of what works and doesn’t work with these brands. Learn from their mistakes and their success stories. Even short collaborations where there is a match of sensibilities is a fantastic way to go about personal branding. Networking allows you to step beyond narrow frameworks and visions and brings you a far greater reach and exposure. Being active on platforms such as LinkedIn, and creating valuable content is a great way to go about networking. Organizing, or being a part of meetups which discuss the concept and forms of personal branding is also a dependable way for meeting like minded people and making connections.

5. Invest

Wherever there is a need for growth, there needs to be investment. In the case of personal branding, even though you may have a very limited budget, make space for investments. Take up courses on specific marketing strategies that might add to your knowledge pool. Maybe one on understanding the forms and functions of social media better? Here is a great course on Coursera to help you get started with – “Introduction to Personal Branding”. If you have a small team, consider investing in sessions for them on how they can adopt and adapt to the vision for your brand better. Most importantly, invest “time”, into understanding how you envision your brand to grow, and what you see it standing for. Focusing on change helps you keep away the fear of being stagnant. And being stagnant in any business or career – big, or small, is toxic.

Creating and nurturing a personal brand for yourself can be truly empowering. Besides all the factors we have mentioned above, consistency is also a keyword for personal brand. Your efforts and your vision need to be consistent, which in turn reflects in your strategies. One way of making sure of this is always reminding yourself to keep in mind who your audience is.

All of us need to understand the importance of branding. We are CEOs of our own companies: Me Inc. To be in business today, our most important job is to be head marketer for the brand called You.

Tom Peters, Fast Company

Have a personal brand and want to share the ups and downs of working on it? We are all ears!

The Art of Firing – What’s the Best Way?

by sincera | Jul 27, 2017 | Communication, Management, World of Work

A few weeks ago, the internet was breaking with how Tech Mahindra fired an employee- without sound reason, without even having a one on one. A leaked audio of the HR Firing an employee brought the issue to the forefront. The matter escalated to such an extent that Anand Mahindra, Executive Chairman of the company, had to tender an apology which read, “I want to add my personal apology. Our core value is to preserve the dignity of the individual and we’ll ensure this does not happen in future,”.

It is true that letting someone go, moreover, having to be the one to communicate that decision, is far from easy. However, doing it in a dignified manner is crucial for the person in question, and even more so for your organisation. How you deal with your employees in times of crises reflects on what values your organisation embodies. We write this post for every person who has the capacity of making, and/or implementing the decision of firing an employee within an organisation. So, how do you fire someone while making sure his/her ‘dignity’ is not violated? Read on to know how.

Know your Reasons

Your job is half done when you understand and get to the root of why you are having to let go of the person concerned. Understand the reasons for the decision made to be able to articulate yourself clearly. Is it performance related? Is it because of behavioral or ethical reasons? Keep the required evidence handy to be able to support your conversation/ decision, if required. Doing this also helps you be firm while you are communicating the decision.
Rehearse it

Firing someone is much harder than hiring someone. It needs to be done with sensitivity and dignity. It also needs to be done with conviction. Rehearse what you would want to tell the employee concerned before having the actual conversation. This will help you preempt certain responses you would otherwise have been at a loss for. Playing out the conversation aloud, helps you prepare well for the real one.
Time it right

Timing is a key element for this job. Never hold this meeting at the beginning of the day – it upsets the productivity of both you and the employee concerned. As for the duration of the meeting, it should by no means stretch beyond fifteen minutes. Anything beyond that duration of time allows for things to get messy. While you have to be patient, you also need to be effective in your communication, and quick. Tough combination to achieve, but then, this is really your job!
Follow a process

Be fair when you fire someone and follow a standard operating procedure, just like you do while hiring someone. Have all the documentation ready, including a letter of experience and a termination letter. Hold the meeting when you have in paper all the settlements you would have to make for the employee concerned. It is also important to allow a reasonable notice period to the employee, so he may look for another job.
Be kind

The action in question, and kindness definitely don’t go together. However, it is still possible to deliver this job in a kind, considerate and dignified manner. The only way you can do this job well, and yet be kind is by being detached from the whole situation. Just enough to know that it is not YOUR fault the person in front of you is losing his/her job, at the same time it is sad for the employee and therefore you must be polite, kind and treat the individual with dignity. Being detached will also help you stay calm in case things start to get ugly, because you don’t take it personally. That way, you will by default take the higher road.

Ace businesswoman Mary Barra, says it best

My advice on firing is simple: Treat that person the same way you’d want to be treated if you were in that situation. They’re still a good person, just not the right fit. So how do you help them move on in a productive way that allows them to maintain their dignity?

Ever fired anyone? Tell us what you got wrong, or what you got right. Been at the receiving end of it? Tell us how you feel you would’ve done it differently!

Why is Feedback Important?

by sincera | Jul 13, 2017 | Business Operations, Communication, Management, Performance

The world that we inhabit today, is characterized most frequently by the relationship between consumers and service providers. The reason being, a majority of our actions are defined by either consumption or provision of services. We could be at the receiving end or at the end of delivery, whether directly or indirectly. Regardless, it is a present continuous action. Starting from the Ubers we ride in, to the food we eat at restaurants, to the ever so frequently used online shopping and delivery services, or even the work that we do at our respective workplaces every day – there is one common thread binding all of this, which is the action of providing and receiving services.If services are such a crucial part of our everyday lives, why then do we take the one mechanism in place which ensures its smooth and efficient delivery for granted? Namely, feedback.

Its importance cannot be stressed enough. One might dismiss the importance of feedback by saying, “what’s the use, I am not going to be taken seriously”. Or, “oh it doesn’t matter, (s)he doesn’t really know what they’re speaking about”, if we’re receiving feedback.

However that is no longer the case. Why? Because of the stiff competition between the service providers of the same services. The one thing that sets them apart is how valuable they consider feedback and incorporate the same into their services. Which is why feedback in the world of services today is very relevant and important. And when we say services, we don’t just mean the large-scale services, we mean just any kind of service – even the kind that you deliver every day at work.

What are some other ways in which feedback is crucial? Have a look –

You get a sense of direction and purpose

It is only with appropriate feedback or constructive criticism that you realize how much progress you’re making in what you’re doing. Proper, articulate feedback helps you understand how far you’ve come, and how much further you see yourself going. You realize what’s working and what’s not, and it spurs you to think of ways to take yourself closer to what you envision as your purpose.
It inhibits stagnation

Without constructive criticism and feedback, it is easy to develop a sense of complacency. You keep doing things in a fixed manner without knowing if you’re really moving closer to your objective and goals. While you may not necessarily get worse at what you’re doing, it won’t be possible to get any better either. Having a system of feedback and incorporating the same into your work gets rid of the otherwise inevitable stagnation.
It fosters growth and evolution

With feedback, you understand which direction you need to push harder in. It also makes you realize if you need to change your approach and adapt to new environments. That is exactly how you learn and evolve as individuals and not surprisingly, even as businesses/ services. It helps you realize if the work that you’re doing is adding value in any way, and if it isn’t how do you change your game plan to evolve.
A sense of fulfillment

Feedback doesn’t necessarily have to be just negative. It can also be positive. In fact, every time you appreciate a particular service, let them know why you liked it. Remember that you would feel valued as well, if someone told you that you were doing a good job. It goes without saying that getting positive feedback for your work is a very motivating and fulfilling feeling. It cements your sense of purpose and gives you confidence to forge ahead in the direction you have imagined.

The process of giving and receiving feedback is not easy, and is a matter of responsibility at both ends of the spectrum.

Very often, we are quick to deliver feedback in what one may call “absolute” terms, without really considering our thoughts carefully. Karen Naumann in her article on why feedback is important makes a very valid point when she speaks about how it is important to be “professional” and “kind” while delivering feedback –

“So, before we give someone feedback, we really need to check our own motives and current mood whether we feel stressed, annoyed, jealous, afraid, or simply have antipathy towards the other person. And then it is on us to really look at the performance of the other person professionally and kindly, with the goal of helping them unlock their greatest potential.

On the flip side however, that’s also exactly why giving and receiving feedback is not easy for any of us, whether it is positive or “negative” nature. It really does require a great amount of one of our most difficult lifelong tasks called self-reflection, as well as humbleness and openness to different opinions and thoughts on the giver’s and receiver’s end.”

What is your opinion on how important feedback is? How are the processes of giving and receiving feedback different? Want the world of work to be able to learn through your experience? Let us know about your thoughts right here!

The 7 Elements of Effective Communication – Get Heard

by sincera | May 2, 2017 | Career, Communication, Communication Skills, World of Work

In our last post, we spoke about what are the possible impediments, or barriers to effective communication. In this post, we take you ahead with exploring some of the core elements for effective communication. To dive straight in –

1. For Effective Communication – Listen

In a number of our blog posts, relating to communication (and even otherwise), we have spoken about how and why ‘listening’ is an extremely important process of communication. Even if you are the one who needs to communicate, being indifferent or not paying attention what your audience has to say can render your communication process ineffective. As the honourable Dalai Lama said —

When you talk, you are only repeating what you already know. But if you listen, you may learn something new.

Listening and speaking go hand in hand, and during the process of communication the roles of a listener and a speaker are fluid. This means that a speaker may not necessarily be the only one doing all the talking. One of the key elements for effective communication require the speaker to be, first of all, a good listener.
Have a look at what the American Management Association (1961) says about the importance of listening “…Listening is one of the most important, most difficult – and most neglected – skills in communication. It demands that we concentrate not only on the explicit meanings another person is expressing but on the implicit meanings, unspoken words and undertones that may be far more significant…”

2. For Effective Communication – Be Clear

The elements of Clarity and Simplicity are in a way interwoven. However, these two aspects cannot be used interchangeably. If one were to explain what clarity in the process of communication means, it would be simply this – that there should be absolutely no room for doubt about what the message is.

One of the worst failures of communication is when your audience acts upon your message and delivers something that is opposite of what you meant to say, or absolutely not in sync with the purpose of communication.

Your words, ideas and logic should be crystal clear. Do not beat around the bush with what you need to communicate – given that at times the content of the communication might truly be tricky. Regardless, put it across with as much clarity as you possibly can.

3. For Effective Communication – Aim for Simplicity

Always, always keep it simple. Being verbose can be the death of effective communication. What is the point of using complicated jargon or terms which your audience might not be able to process? Always keep in mind the background, and language competency of your audience before proceeding to communicate with them.

Although, it is highly recommended that irrespective of the competency of your audience, you keep the language as simple as possible – unless you need to use certain technical terms to get your point across. Keeping it simple has the magical effect of making communication instantly effective.
Have a look at certain “Principles of Simplicity” for most effective communication. You can read the whole of this wonderful article here.

Language:
“Using jargon, big words and complex structures may make something seem important but it also makes is more difficult to understand.

• Metaphor or analogy can be used to simplify ideas by showing what they are like.
• Shorter sentences requires the person to spend less time remembering what was said and decoding the structure.

Reduction
Simplification can be achieved simply by showing or doing less. Talk less. Show them fewer alternatives. Make the idea more stand-alone with fewer associations. Reduce time, space, actions and people to make plan more straightforward.

Rearrangement
Sometimes things can be made easier to understand by moving things around into configurations that make more sense. You can move things in time as well as space. You can change who does what, where people go, when things happen and so on.

Replacement
Sometimes things can be made easier by throwing away what you currently have and using something else that is easier to understand or accept.”

If one were to compress the entire bit about simplicity simply, it would be this – simple things are by nature easiest to understand, process and accept.

4. For Effective Communication – Be Confident

If you aren’t confident about what you’re communicating, it will never be effective. And there are no two ways about that. Whether or not you are able to communicate with confidence is what makes lends the information you are putting out its due authenticity. The onus lies completely on you to get your listeners/ readers to believe in what you are saying.

The only way that will happen is when you communicate with confidence. Well, how do you communicate with confidence then? Be sure of what you’re saying, i.e., ‘know your stuff’. Ask yourself enough questions about the content until you are satisfied that you know enough to be able to communicate confidently!

5. For Effective Communication – Be Charismatic

A charming personality goes a long way in aiding effective communication. In his article, “What is Charisma and Charismatic Leadership”, have a look at what author Ronald E Riggio has to say about “charismatic leaders”. “Charismatic leaders are essentially very skilled communicators – individuals who are both verbally eloquent, but also able to communicate to followers on a deep, emotional level. They are able to articulate a compelling or captivating vision, and are able to arouse strong emotions in followers.”

Some people say, you either have charisma, or you don’t. But we believe everyone has charisma. You just need to bring it forth. And the only (and the best) way you can do that is when you are absolutely sure about what you are trying to communicate, and the confidence and the conviction shows in your communication. And while you’re doing that, don’t forget to smile every now and then.

6. For Effective Communication – Consider the Environment

During the research we did for this post, one common aspect across all the material we read was, the process of communication will be effective only when there is trust between the communicator and the audience. In other words, the environment for the communication needs to be conducive, and trust is the most important factor for the same. The kind of rapport you share with your audience is something that will determine it.
“Environment” as an aspect of communication also means to choose the right place, and the right time before initiating the process of communication. Ensure that your audience is placed in a way that they can be receptive to what you are saying. Else, the communication could be just one-sided, and any communication which is one-sided can safely be called ineffective.

The American Management Association (1961) explains the aspect of environment in the following manner –

“Meaning and intent are conveyed by more than words alone. Many other factors influence the overall impact of a communication and you must be sensitive to the total setting in which you communicate.

Consider, for example, your sense of timing – i.e. the circumstances under which you make an announcement or render a decision; the physical setting – whether you communicate in private, for example, or otherwise; the social climate that pervades work relationships within the company or a department and sets the tone of its communications; custom and past practice – the degree to which your communication conforms to, or departs from the expectations of your audience. Be constantly aware of the total setting in which you communicate. It is essential that communication adapts to its environment.”

Makes a great deal of sense, doesn’t it?

7. For Effective Communication – Be Open to Feedback

Always keep the feedback loop open. And always seek feedback during the process of communication. Don’t just seek feedback, do incorporate it in order to show that the feedback is indeed valued. Besides helping you improve, the feedback you receive also helps you know if the message you wanted to communicate has been received in the intended manner. You might have to devise suitable methods to be able to receive, evaluate and respond to feedback. Think about this as a preparatory step before you initiate the process of communication.
Being mindful, during your communication is also a crucial aspect in order to make it effective. How can you be mindful during the process of communication? Well, first of all by being a good listener. Secondly, by being empathetic.

Be prepared that no matter how well you put across the message to be communicated, in case it is an undesirable message for the receiver, it may not be taken kindly. In which case, you must be prepared to ‘respond’ and not ‘react’. This will be possible only when you incorporate a sense of empathy into the process of your communication.

Have more to say about the elements for effective communication? Write to us.

7 Tips for First Time Managers

by sincera | Mar 22, 2017 | Career, Communication, Management, Motivation

This is a shout out to all you first time managers out there! You are bound to be attacked by butterflies in your tummy, and the symptoms of having cold feet whenever you set out to do something you’ve never done before. While these voyages might appear terrifying, they are a sure sign of the fact that you are growing – in your experiences, and hence as an individual. Applying this general strand of thought to the topic at hand today, this post is dedicated to all you folks out there in the world of work, ready to take on the brand new role of being a manager – for the first time ever.
Before you begin reading this though, we’d like to emphasize that this in no way is a “tutorial”. A change in perspective before you begin to read this will help you understand your new role better. Know that you have risen up in the corporate ladder to be a manager solely because you have it in you to lead, manage and have teams deliver. That said, there are things one knows about, and there are always things one can do better. This post is simply an effort to bolster the latter. Happy reading!

1. Wrap your head around your role and responsibilities

The only way you’ll be able to lead and manage a team well is if you know your own role and responsibilities well enough. Work on yourself before you begin to work on / with your team. Do you own research to have a very thorough sense of the goals you are going to be working on. Ask yourself how you imagine yourself achieving them. Then ask yourself if that process can be applied to the rest of your team as well. While your approach will, of course, depend on the specific situation you might be dealing with at the given moment, having a general sense of direction is a great way to begin this new role.

2. Be Decisive

Making decisions, when you are aware that they no longer affect only yourself, can be tough in the stead of your new role. That however, shouldn’t stop you from making them altogether. Well, you definitely cannot “stop”, making decisions, but as a result of being indecisive you may end up delaying those decisions which will hamper the progress of your entire team. This will not only put the objectives and goals at stake, it will also be a reflection on you as a leader, and manager. The fact is, one can’t ever be sure enough about the consequences of any decision – which is what lies at the root of indecisiveness. All you can do is, weigh the pros and cons to the best of your knowledge and ability, and go ahead and implement the decision you make.

3. Delegate

One of the vices most managers contract is fear of delegation, stemming from the fear that things may not be done as “perfectly” as you imagine yourself doing them. Apart from being immensely time-consuming, this fear is going to unsettle the team dynamics. Understand that you are no longer an employee, working more or less in isolation responsible for delegating that tasks assigned to you. Your role has now expanded to that of a manager, which entails you assigning goals and tasks to the team as a whole, and helping them achieve these goals.
If you do feel like you can relate to being a manager who find it hard to delegate, odds are you also find it hard to not micromanage, once you do succeed in delegating. That too, can be detrimental to the progress (and spirit) of your team. Give your team the credit they deserve, and once you have delegated the task, give them the independence (and assistance) they need to be able to accomplish it.

4. Invest time “in” your team

Time management would probably figure as the prime skill for managers. And while you’re teaching yourself how to manage time, ensure that you figure out time slots for one to one interaction with your team members on a fortnightly/ monthly basis. Even if it is a fifteen / twenty-minute long interaction, it is enough for you to take stalk about progress and challenges with regard to individual team members. This helps not only you in solving problems more efficiently, it also makes your employees feel valued, and importantly, anchored. Being a manager and being a mentor should ideally go hand in hand.

Apart from individual meetings, hosting team lunches, dinners once every two or three months just to build team cohesiveness is not a bad idea either.

5. Work on your interpersonal and communication skills

How you communicate, and put your thoughts across as a manager is pivotal to how much work you are able to motivate your team to do. “Interpersonal skills and communication skills lie at the center of human-based managerial considerations. Good managers understand not only what they are trying to say but also the broader context and implications of saying it. Empathy, self-reflection, situational awareness, and charisma all play integral roles in communicating effectively and positively.”
[Source: Boundless. “Interpersonal Skills of Successful Managers.” ]

While you will most certainly have to make unpopular choices as well, you don’t necessarily have to end up being disliked by team for having implemented these tough choices. What is tougher than making those choices is communicating them ‘effectively’, and ‘positively’, as the excerpt above puts it.

6. Find yourself a mentor

Irrespective of what stage you are in your career, you will always need a mentor. More so when you find yourself stepping into the shoes of a role that needs you to do a lot of mentoring. Odds are, you already do have a mentor, if you don’t, now is the perfect time to find yourself one. When we say “find yourself one”, we do not mean it in the casual language that it implies.

A mentor needn’t necessarily be very hard to find. Think of all the people whose advice and support has helped you grow in your career. It could be one of them, or a few of them you look towards as your mentors. It need not be a very formal process, but resuming communication with them (if you’ve fallen out of touch), and keeping at it, so that you may reach out to them when you need help with tricky situations. You know that in all probability they’ve been there before you, and would know intuitively the dynamics of most situations you might find yourself in.

7. Lead by example

Be a leader, not a boss. Being a boss and being a leader could mean two wholly different things. The plan is, to show your team that you are very much a part of the team and at the helm of affairs. The best way to manage your people and motivate them to be their best is by being more of a leader and less of a boss. No to imposing yourself, stating through overt and covert ways, “who the boss is”, yes to communication, negotiation, trust and motivation. If you’ve ever been bossed by your boss, you know exactly what not to do. But, even the best of us need to be reminded at times.
The best way to get the best out of your team is to lead by example. Inspire your team by being everything you expect from them!

Don’t be too hard on yourself and try not to self-impose any pressure. Like everything else, this too is a learning process and you will learn as you grow in your new role. Don’t forget to remind yourself you’ve been chosen for this role because you CAN do it!
Have tips for the first time managers who might be reading this? Let us know!

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