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5 Small Investments you Can Make to Boost Employee Engagement

5 Small Investments you Can Make to Boost Employee Engagement

Employee engagement is not just another buzzword or a metric that your organization needs to keep track of. It is all about creating a work space, where your employees can get up in the mornings and say, “Great, I’m going to work. I know what I’m going to do today. I’ve got some great ideas about how to do it really well. I’m looking forward to seeing the team and helping them work well today”. (source)

The best definition we could find on what employee engagement really means is this, “Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed to their organisation’s goals and values, motivated to contribute to organisational success, with an enhanced sense of their own well-being” (source: engageforsuccess.org).

The process of employee engagement is a continuous one which begins during the on-boarding process – right at the outset, and carries on. And to really make employee engagement a continuous process, one of the best ways to go about it is through making small investments, which make a big difference.

Here are five proven ways of increasing employee engagement, without having to spend any money (or atleast not much).

  1. Creating a culture of Mentoring

    Bringing about changes to the organizational culture is often hard, but without a doubt, one of the best ways to bring about the change you want to see in your organization. Having a culture of mentorship or mentoring, within your organization is a great way to boost employee engagement. When your employees know they can reach out to trusted mentors within the work place to help them address issues they are facing at work, or help them be more productive with valuable guidance, it provides a definite boost to the levels of their engagement.

  2. Recognizing the value of Mental Health

    Making investments in caring for your employees’ mental health should not be an exception anymore, but a rule. While countries in the West have started taking mental health awareness and interventions with more seriousness than before, India though picking up pace, still has a long way to go. To let your employees know that their mental health comes before anything else, is an indispensable way of you showing that you care. And a place where employees feel cared for, will be a place they will devote their 100% to. Have you read our previous blogs on metal health yet? And do you believe that mental health should be your number one resolution for 2018? If you don’t, maybe you should have a look at this.

  3. Recognizing the value of Feedback

    Without a system of regular and consistent feedback, there can be no way for employees to know how they are faring. Their growth may be stunted, and despite possessing talent and skills to mature within the organization, they might begin to slack. This is the very reverse of what employee engagement aims for. Creating a system of feedback goes a long way in ensuring employee and employer satisfaction. Issuing constructive and timely feedback helps employees to stay focused and confident to do their best.

  4. Recognizing the value of Flexibility

    By giving your employees the gift of “choices”, you move towards creating a workplace with significantly higher levels of employee engagement. Making space for flexible conditions for work is a powerful way of boosting productivity. For example, many organizations still associate the option of working from home as one that triggers lower levels of productivity. Research though, has shown results quite contrary to this assumption.  Allowing your employees flexible schedules, and the option of working from home could actually be a win-win situation for both parties!

  5. Implanting Trust

    Trust perhaps, is the single most important investment you can make in your employees. Think back to the process of recruitment you may have, and you will realize how most of the process was in fact a scrutiny of whether you can trust the job you want to give out, at the hands of the person you are looking to hire. It is the same trust that must be preserved and nurtured after you complete the process of hiring and the recruit glides into his/ her role. Matters like choosing to delegate (and then letting go until the completion of the task!), being open to new ideas, being open to flexibility and feedback, are some small yet significant ways that help you show that you trust your employees. Could there be a better way of keeping them engaged, and happy? We think not!

Still wondering what employee engagement is all about?

Your employees can said to be truly “engaged”, when they are committed and motivated towards what they have been entrusted to do. And it leads to happier workplaces and happier bottom-lines.

How to Implement Gender Equality in the Workplace

How to Implement Gender Equality in the Workplace

Important conversations such as gender equality at the workplace, need to take place more often and more consistently. In order to be able to really implement gender equality in the workplace, the dialogue, and urge to bring about change needs to be consistent, and frequent and not sporadic – limited to women’s day speeches.

In one of our previous posts, we spoke extensively about the glass ceiling, and how to shatter it. In a more recent post, we explored the importance of gender diversity at the workplace. Tackling the issue of gender discrimination at the workplace, is like addressing the elephant in the room. Uncomfortable questions need to be raised, and attempts must be made to address, and redress them. While men and women are ‘entitled’ to equal rights by law, this still remains a distant dream. A quick glance at only a few facts and statistics (source: medreps.com) will prove why:

  • Women often still earn less than men in the same role, despite a successful salary negotiation.

  • Before knowing anything about the candidate’s skills or experience, employers expect male candidates to perform better than women.

  • Women who describe themselves in feminine terms such as ‘warm’ or ‘supportive’ are less likely to be considered for a job in a male dominated field than if they were to use masculine terms such as ‘assertive.’

  • Men are more likely to apply for any role that takes their interest, even if they only meet 60% of the requirements.

  • Women are more selective and will only apply for jobs that they think suit their skills and personality and fit 100% of the requirements for

These facts and statistics on gender discrimination relating to recruitment and salary, pervade the day-to-day work cycle, and become an everyday reality of deeply rooted gender biases and discrimination at the workplace.  In order to implement gender equality as an everyday reality, we need to adopt focused methods to make our workplaces equitable and inclusive.

Where do we begin? Right here.

1. Gender Equality – Understanding the principle of equity over equality

In order to address gender discrimination, we first need to acknowledge the deep-rooted history of gender inequality and discrimination world over. In doing so, we realize that women have been deliberately subjected to a backward footing, as compared to men. Hence, more than equality, they need equity. But what is the difference between equality, and equity? Here is a common yet effective anecdote that brings out the difference beautifully –

Imagine that you are at a baseball game and have to look over a fence in order to see the game. There are also several others who are in the same situation as you are. The fence is quite high so everyone needs a stepping stool of some sort to see over the fence. In equality, everyone would get the same sized stepping stool. Thus, one can immediately see a glaring problem! Not everyone is the same height. This is where equity steps in. In being equitable, everyone would get different sized stepping stools so that they could all see over the fence. Everyone would get a chance to view the game.

Gender equity is a prerequisite for gender equality. Men and women did not start off on equal footing. Years of subjugation and discrimination demand that in the current day, women get that little “extra” push, and support in order to bring about equality. Without a focus on equity, the hope for equality is misplaced and cannot be achieved.

2. Gender Equality – Acknowledging and challenging your own bias

An article on one of our favorite sites – UndercoverRecruiter, says it best. The best way to bring about effective and impactful change is by working on change within us. This is often the most difficult thing to do – since it requires us to come to terms with our demons, accept them and then get rid of them. It is time to look within for traces of any bias as far as gender equality is concerned, before we point fingers and expect others around us to change. Looking within, and helping ourselves change is not a form of judgment or self-condemnation. As you will read below, we are only helping ourselves get rid of what we thought was “normal”.

In order to overcome gender inequality we must address our own bias. Gender related bias that hold women back can include outright discrimination to deep-rooted unconscious attitudes. The normalisation of everyday sexism has led to an invisible gender bias that we often don’t recognise. Human beings don’t know how to be wholly unbiased; from the classroom to the boardrooms – at an early age, we are conditioned to believe that girls are this way and boys are that way. It’s about challenging these ‘natural’ thoughts by examining, questioning and having open conversations.

Basic anthropology tells us that groups tend to recruit new members who are similar to themselves. So a predominantly male field will often choose a male candidate. This is an influential factor in why women are significantly underrepresented in traditionally male-dominated areas, and senior positions. Changing our bias in recruiting is integral, and admitting our own bias is an important step to a more open, diverse and fair workplace.

This is everyone’s issue – men and women, and extends to women’s own limiting self-beliefs.

Biases are also very apparent in the highly unfair recruitment processes where it may not be rare to choose candidates for roles based on gender and not skill and ability.

It’s a common perception that women are generally better suited to support type roles, whereas men will excel in leadership positions; however it is these kinds of stereotypes that form the basis of gender discrimination at work and action must take place to prevent it happening.

The hiring and allocation of work must to be conducted on the basis of an individual’s abilities and character, regardless of whether they are male or female and the preference of customers, clients or other employees is not a legitimate and protected reason to treat employees differently according to gender. – Undercover Recruiter.

3. Gender Equality – Being Fair and Transparent about Pay

That women at work are under paid and under represented is an uncomfortable truth we need to accept and address. The first step towards doing so is by being transparent about any gender pay gaps that exist and tackling them. Equal pay for equal work is a policy that must be a principle at your workplace, and not just a policy. This, as a principle underlines fairness and puts equality into practice.

” In 1976, the Equal Remuneration Act was passed with the aim of providing equal remuneration to men and women workers and to prevent discrimination on the basis of gender in all matters relating to employment and employment opportunities. This legislation not only provides women with a right to demand equal pay, but any inequality with respect to recruitment processes, job training and promotions.” – Wikipedia

We are still battling for these basic rights, even though the law mandates for men and women to be paid equally for equal work. What does that say? We have a long, long way to go before we can make gender equality a reality.

4. Gender Equality – Taking mentoring seriously

The very first thing we spoke about, in this post was on understanding the principle of equity with reference to implementing gender equality at the workplace. One of the ways you can ensure an ‘equitable’ growth for your female employees is by understanding that mentorship plays a huge role in boosting their progress, improving their skills, and helping them build strong profiles which will help them grow and sustain in the ever competitive, ever evolving world of work.

Focus on having mentorship programs for your employees, and specific ones for your female employees. Wondering how cost-effective it would be? You can implement this with zero cost, and reap tons of benefits. One does not need to have a formal structure for mentorship programs. Building this into the culture of your organization, where your employees are encouraged to reach out and help each other is the most sustainable and effective way of going about it.

This also includes training those in managerial positions about how to tackle issues related to gender equality at work.

5.  Gender Equality – Encouraging more women to take up Leadership roles

The most effective way to bring about change is by leading through example. By encouraging more women to take up leadership roles, you put them in a position where they are able to help and mentor other women (and men!) around them. Role modeling is a very effective method of demonstrating the change you wish to bring about. This is also a very strong antidote to the phenomenon of the glass ceiling. 

The glass ceiling in India is a reality today, because of a culmination of factors – socio-cultural, legal, personal, and organizational, and cannot be attributed to any single factor. Hema Krishnan, in her interview at IIM Bangalore on Glass Ceiling in India : A Reality for Women?,  speaks about how every woman is capable of accessing the top most rungs:

Theoretically, every woman is capable of reaching the top of her organization. What sets women such as Indra Nooyi and Chanda Kochchar apart from the rest of the similarly talented women are: a high level of sustained self-confidence and emotional quotient, persistence and patience, the right mentors at various stages of their career, an extremely supportive family and a little bit of luck or opportunity.

It is due to centuries of subjugation, discrimination and domination that the struggle to make one’s talent known and respected in the professional realm, is a big deal for women in India. It wouldn’t be untrue, neither would it be a fleeting statement if we said that it is not half as difficult for the men.

6. Gender Equality – ‘Creating’ opportunities (work from home, child-care, etc.)

In order to ensure that the world of work does not lose out on potentially great talent pool – it is necessary that a more inclusive environment which encourages gender diversity and equality is created.

One of the major barriers that prevent women from reaching to the top of their career is the lack of childcare support. Again this ranges from complete stigma to deep-seated traditions in the role of mothers. Employer’s play a vital role in supporting mothers; work together to agree on a fair and balanced workplace goal that will drive productivity, whilst allowing flexibility and remote working where possible.

Progression and promotions are considerably more difficult to achieve when you take time off, which has a disproportionate effect on women who continue to hold the lion’s share of childcare responsibility. To relieve working mothers of the domestic and childcare burden, parental leave for fathers should be promoted. Not only will this allow mothers to invest more time in their careers, but research has shown that fathers want to be more engaged and involved in child care duties. – Undercover Recruiter

Making space for work from home opportunities for women, creating launch pads for women who’ve been away from work for a while for various reasons, and not letting gender biases form a basis of recruitment (to begin with this!) are some ways you can actively contribute to implementing Gender Equality in the world of work.

Go out of your way to ensure you treat your employees equally, irrespective of their gender. Invest your trust in them, and reap a handsome Return On Investment. Recognize merit and celebrate it. Understand that, basically, it all boils down to you, to a great extent.

But why go that extra mile? Because like we said earlier, without equity, there can be no equality!

Five Effective Conflict Resolution Strategies for Managers

Five Effective Conflict Resolution Strategies for Managers

Learning how to effectively and efficiently resolve conflict is one of the most important skills for a leader, and a manager. The work place is representative of a stand alone universe in itself. In which case, it is only obvious that it will have people from diverse backgrounds, with diverse goals and objectives in their minds. While diversity is a bonus, it can also lead to making differences more obvious. Which in turn could lead to conflict. Conflict in work place is an unavoidable situation. Imagining the existence of a completely harmonious  work place is just an idyllic thought. While conflict is an unavoidable part of the day-to-day functioning at the workplace, there are tried and tested strategies to effectively diffuse conflict, and your role as the manager is crucial towards the methods adopted for resolution of the conflict. Have a look at some of the best and most effective Conflict Resolution Strategies.

Conflict Resolution Strategies #1 – Practice on Building Foresight

Prevention is better than cure. Most conflicts can be predicted, detected and prevented in an early stage. To avoid matters from escalating, watch out for situations which feel like they could blow up into a potential conflict. This is where your experience and acumen as a manager comes in handy. A stitch in time could save the day.

Conflict Resolution Strategies #2 – Be Objective

When called upon or intervening to resolve a conflict, it is important to review the matter in an objective manner. Being objective in situations of conflict helps you think clearly, and helps you move towards a fair, efficient and speedy resolution. It is easy to assume one party as the victim, and the other as the perpetrator when things are taken at face value. However, that is where your role as a manager is crucial. Look at the whole matter objectively, taking stock of, and recording facts wherever necessary before making a judgement or pronouncing any decision.

Conflict Resolution Strategies #3 – Call for a private meeting

Speaking to the concerned parties at the same time and place while the matter is still fresh, can only cause things to get worse. A process of reconciliation should definitely be initiated, however not at the very outset. Call for a private meeting with both parties concerned and hear them out individually. This will help you get a clearer picture of the issues, and will also function as a cooling period for both parties. In a way, they get to speak what’s on their mind and that in itself is a crucial part of conflict resolution.

Conflict Resolution Strategies #4 – Keep it professional

Once a conflict goes down the personal route, it is a very sticky and unpleasant situation to recover from. It may be very difficult to stop an escalation in that direction, because the base of no conflict is wholly professional, whereas the base of all conflicts are definitely to some extent ideological. Ideological conflicts in turn, can quickly turn into personal ones. Your intervention as the manager is what stops the conflict from turning into a personal one. As a manager, keep your treatment of the conflict as professional as possible and avert/ reject any personal stabs.

Conflict Resolution Strategies #5 – Not every conflict needs your intervention

Understanding that conflict is a natural part of the work space is a lesson you will learn over time as a manager. Not every conflict will need your intervention, and it is up to you to choose which ones need your intervention. Allow for a culture where conflicts can be resolved naturally and mutually. That is how it should work for most small-scale conflicts. Knowing just when to step in is a managerial art, one that comes with experience and practice. But having faith that your team can resolve a conflict on its own is also a managerial art.

Being in a leadership position is not easy because there will be situations you will have to deal with, which given a choice you’d choose not to deal with. That is where the challenge of being a good and efficient manager lies.  How you deal with these issues affect the environment in the organisation, and the productivity and vibe of your team. Never hesitate to reach out to senior colleagues or mentors for advice on a given situation related to conflict resolution – keeping in mind the confidentiality of the parties involved, of course.

Have a case study or personal experience on effective conflict resolution strategies? This is the right place to put them out! Comments invited.

The World of Work and the Game of Thrones Season Finale – A Takeaway

The World of Work and the Game of Thrones Season Finale – A Takeaway

Season 7 of the series that broke the internet, Game of Thrones concluded recently. But here we are, thirsting for more and contemplating about what’s really going to happen. Who is finally going to lay claim to the Iron Throne and rule the seven kingdoms? Cersei? Jon Snow? Daenyrys? Or in a surprise twist, Tyrion? The White Walkers just might consume them all – this possibility cannot be ruled out either. Well, to find out about that we’ll really have to keep at making fan fiction while waiting for the final season of Game of Thrones to air next year. We love drawing parallels between stuff that causes a storm in popular media and the world of work. This post is one of those.

The Game of Thrones Season 7 finale had five specific instances we felt were very similar to situations in the world of work, and here they are.

When Jon Snow Said “…the same thing is coming for all of us.”, while appealing for a truce

What Jon Snow has been lobbying for, ever since he saw the wight walkers is for all the kingdoms to come together and fight the real enemy. Throughout this season, he has been seeing going against popular reasoning of his countrymen and making tough decisions – something that a leader would have to do from time to time. It brings to mind the role of a true leader in the world of work. One of the most important responsibilities of a leader is to bring together his entire team to unite them for a common cause – and at times, the team might very well consist of warring factions!

“…the more immediate problem is that we are f***ed” – Tyrion

Priorities, priorities, priorities. This one thing that Tyrion says, spells out the importance of priorities. True that at any given point of time there will be a hundred things to take care of. However, not knowing how to prioritize those tasks might just push you into a downward spiral. Or in the case of GOT, the Wight Walker’s swords.

Addressing what needs to be addressed immediately, and proceeding according to priorities is what makes things at work infinitely smoother.

“Together they would be difficult to defeat.” , Little Finger referring to Daenyrys and Jon Snow

Formidable partnerships bring forth magic. The fans are waiting with bated breath to know how the partnership of Daenyrys and Jon Snow is going to turn things around. Leaving the fact aside that the partnership is an incestuous one (in their defense, they don’t know yet! or do they?), it cannot be denied that it is a formidable one!

It is no different in the world of work. A good team or a good partnership can truly create magic and set a strong example. Because, together, they would be difficult to defeat.

“You don’t have to choose, you are a Greyjoy and you are a Stark.”, Jon Snow to Theon

‘You are who you are.’ Jon Snow couldn’t have resolved Theon’s existential angst in a better way. At times we are conflicted with ourselves, for whatever reason, but it also affects our productivity in the world of work. Embracing whoever we are, flaws and all, is what helps us get closer to being a true person. None of us are perfect, and no matter how hard we try, we cannot be perfect. Because we aren’t meant to be. Bringing who we are, bring our own selves to whatever we do helps us be a little better than who we were yesterday. Which is better than being perfect!

“I’m a slow learner. It’s true. But I learn.” Sansa, before Little Finger’s execution

Better late than never. Up until now, fans had been wondering how on earth could Sansa have been so stupid? But she has proven all of us wrong. There’s a lesson for all of us inhabitants of the world of work in there – to never underestimate anyone, no matter how stupid they may seem. What Sansa said is also personal motivation for all os us. We all may have our individual paces of learning, but what’s more important is to never give up. To learn slowly, but surely!

We hope you enjoyed reading our special feature on the Game of Thrones Season 7 finale as much as we enjoyed putting it together. Have you read what we previously wrote on what five things characters from the Game of Thrones series teach us about the world of work? Do spare it a read!

Tell us what you though of it in your comments below, and if you have some takeaways of your own! We always love engaging with our readers!

5 Skills For Managers that Will Always be Relevant

5 Skills For Managers that Will Always be Relevant

The learning never ends. No matter what level you are at in your profession, there will always be a skill that will help you do what you do better. To be able to continually better oneself, by working on your skill set and garnering skills is the secret to feeling truly accomplished and satisfied. Even when you are higher up in the hierarchy and are completely confident about your abilities , there are certain essential skills for managers that will always be indispensable for you. Have a look at what these forever relevant skills for managers are!

Skills for Managers – Communication

 The art of communication is the language of leadership. James Humes.

This quote summarizes in just a short sentence how important communication as a skill truly is, for effective management and leadership. More than just a skill, communication is an art that one can never learn enough about. As a manager, your success is not to be gauged by your individual progress. It is determined by the success of your team as a whole, with you at the helm. Your communication with your team, and how well you are able to get through to them, is one of the prime factors responsible for determining the success of the team. As a manager, your communication skills should set the example for the rest of the team to learn from!

Skills for Managers – Motivation

The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things. Ronald Reagan.

Being a manager and a leader has got everything to do with being able to motivate your team. Possessing motivational skills enables you to be able to maximize the potential of your team by make them believe they can. Even the under-performers can surprise you with great results, just with a bit of motivation. A good manager always believes in the true potential of his/her team. If the team isn’t performing well, the manager understands that the team as a whole, or individual players might need that extra push, namely Motivation.

Skills for Managers – Delegation

If you want to do a few small things right, do them yourself. If you want to do great things and make a big impact, learn to delegate. John C. Maxwell.

Delegation is one of the most important skills necessary for a successful manager and employer. Learning to delegate well is a skill, which if done wisely not only saves you time, but comes in handy in helping you build a very strong team. Delegation as a skill is not just a technique to free some of your time, it is much more than that. It is about learning how not to micromanage, and trust your people that they will deliver the tasks entrusted to them. Learning how to delegate effectively and efficiently is a continuous process and much about this skill is learnt via trial and error, and on the go. Two things though that form the cornerstone of this skill is attaching the elements of specificity and measurability to the tasks you delegate.

Skills for Managers – Diplomacy and Tact

Tact is the ability to tell someone to go to hell in such a way that they look forward to the trip. Winston Churchill.

As a manager and a team leader, you will be faced with delicate situations almost on a daily basis. As you would already have learnt from your experiences, many of them will have the potential of eliciting your worst.  How do you put across your point and ensure you are heard, even in the most frustrating situations? Literally, when all you want to do is ask the other person to go to hell, but you cannot. And if you do, it can’t be good for you in any way.

This is where the skill of being diplomatic and tactful comes handy. This skill is not one that can be acquired easily, and takes years of practice and most of all, patience. But once you start putting it into practice you realize how indispensable it truly is. There will be difficult situations where you might feel like you are caught between the devil and the deep sea. And that is where the skills of diplomacy and tact act as your savior.

Skills for Managers – Balance

More than half of people who leave their jobs do so because of their relationship with their boss. Smart companies make certain their managers know how to balance being professional with being human. These are the bosses who celebrate an employee’s success, empathize with those going through hard times, and challenge people even when it hurts. Travis Bradberry.

Being able to maintain balance is a skill that takes years of focus and mindfulness. Reactions are the easiest way to emote. Balance and calm are the toughest to put into practice. Balance between what? Between being a manager and a human being. Very often, we seem to be caught up in the misconception that being kind and being professional can never go hand in hand. This quote by Travis Bradberry sums up beautifully how and why that is not a fact. Exceptional managers can be distinguished from ordinary managers on the basis of how they put into practice this skill. Because that’s when you stop becoming just a manager, and are also a leader.

Happy life-long learning, today and forever!

The Art of Firing – What’s the Best Way?

The Art of Firing – What’s the Best Way?

A few weeks ago, the internet was breaking with how Tech Mahindra fired an employee- without sound reason, without even having a one on one. A leaked audio of the HR Firing an employee brought the issue to the forefront. The matter escalated to such an extent that Anand Mahindra, Executive Chairman of the company, had to tender an apology which read, “I want to add my personal apology. Our core value is to preserve the dignity of the individual and we’ll ensure this does not happen in future,”.

It is true that letting someone go, moreover, having to be the one to communicate that decision, is far from easy. However, doing it in a dignified manner is crucial for the person in question, and even more so for your organisation. How you deal with your employees in times of crises reflects on what values your organisation embodies. We write this post for every person who has the capacity of making, and/or implementing the decision of firing an employee within an organisation. So, how do you fire someone while making sure his/her ‘dignity’ is not violated? Read on to know how.

  1. Know your Reasons

    Your job is half done when you understand and get to the root of why you are having to let go of the person concerned. Understand the reasons for the decision made to be able to articulate yourself clearly. Is it performance related? Is it because of behavioral or ethical reasons? Keep the required evidence handy to be able to support your conversation/ decision, if required. Doing this also helps you be firm while you are communicating the decision.

  2. Rehearse it

    Firing someone is much harder than hiring someone. It needs to be done with sensitivity and dignity. It also needs to be done with conviction. Rehearse what you would want to tell the employee concerned before having the actual conversation. This will help you preempt certain responses you would otherwise have been at a loss for. Playing out the conversation aloud, helps you prepare well for the real one.

  3. Time it right

    Timing is a key element for this job. Never hold this meeting at the beginning of the day – it upsets the productivity of both you and the employee concerned. As for the duration of the meeting, it should by no means stretch beyond fifteen minutes. Anything beyond that duration of time allows for things to get messy. While you have to be patient, you also need to be effective in your communication, and quick. Tough combination to achieve, but then, this is really your job!

  4. Follow a process

    Be fair when you fire someone and follow a standard operating procedure, just like you do while hiring someone. Have all the documentation ready, including a letter of experience and a termination letter. Hold the meeting when you have in paper all the settlements you would have to make for the employee concerned. It is also important to allow a reasonable notice period to the employee, so he may look for another job.

  5. Be kind

    The action in question, and kindness definitely don’t go together. However, it is still possible to deliver this job in a kind, considerate and dignified manner. The only way you can do this job well, and yet be kind is by being detached from the whole situation. Just enough to know that it is not YOUR fault the person in front of you is losing his/her job, at the same time it is sad for the employee and therefore you must be polite, kind and treat the individual with dignity. Being detached will also help you stay calm in case things start to get ugly, because you don’t take it personally. That way, you will by default take the higher road.

Ace businesswoman Mary Barra, says it best

My advice on firing is simple: Treat that person the same way you’d want to be treated if you were in that situation. They’re still a good person, just not the right fit. So how do you help them move on in a productive way that allows them to maintain their dignity?

Ever fired anyone? Tell us what you got wrong, or what you got right. Been at the receiving end of it? Tell us how you feel you would’ve done it differently!