+91-80-42023484 contact@sincera.in
The Ethics for Working from Home – Some Guiding Principles

The Ethics for Working from Home – Some Guiding Principles

With the work from home culture gaining popular acceptance, we thought it is a good idea to talk about the guiding principles and ethics for working from home. While this option does guarantee a great deal of flexibility and comes with a promise of increased productivity, it also comes with a built-in premise. You are in a position of trust and with Trust comes Responsibility. As Oprah has said – Real integrity is doing the right thing, knowing that nobody’s going to know whether you did it or not.

From our experiences as an employee and employer operating in the remote working model, here are the ethics for working from home that we hold sacrosanct:

1. Adhering to work timings

If you are expected to work from 10am to 6pm, ensure that you are at your work table sharp by 10 and stick around till 6. The work from home option affords you a great deal of liberties and cutting down on your work hours isn’t and shouldn’t be one of them. Get as much as you can done within your working hours, focusing only work as your primary priority during these hours.

2. A strict no personal calls/ errands rule

This is something you would mind if you were operating out of an office cubicle, and something you should mind even when you are operating out of the comfort of your home. Take personal calls only when extremely urgent, and not without leaving a note for your team/ manager, explaining the reason. The same goes for running personal errands.

3. Being available and reachable

A prerequisite for working from home is always being reachable and available. Unlike a regular job, there isn’t a desk you can be found at. This means you always need to be accessible on phone/ email. There could be very little margin for error regarding the same, and scope for excuses like “my phone didn’t have charge”, or “there wasn’t internet connectivity”. In case you aren’t going to be available, make sure you find a way to send the message to your team. Do read this post where we talk about everything in terms of infrastructure that you need to start working from home, or as we would like to call it, the essentials for working from home – http://obolinx.com/resources/2016/03/start-working-from-home/.

4. Honesty

A work from home job is one which needs you to be honest with yourself, as well as your team. It is easy to compromise on the input, and make the output seem sufficient. It may be easy to pull it off at times, but in the long run it’s not going to leave you in a great place, or have you feel good about yourself. In our earlier posts, we have stressed continuously on the fact that work from home roles are strictly for those who have the ability for self-motivation and self-discipline. This probably, would be the most important of the ethics for working from home, and is a given expectation from you!

5. Making an effort to communicate

Having a job where you work from home can often become depressing, especially if you are a social butterfly. It isn’t the best way for an introvert to learn better communication skills, either. So regardless of what kind your personality is, it is important to make an effort to communicate with your colleagues on a regular basis and not isolate yourself. It is easy for communication to take place when you operate out of a traditional office environment. And what may seem as small talk, is often crucial to your own work, and the team’s work in general, because exchanging notes gives you a feel of where you stand with respect to your work and also a sense of cohesiveness with your team – which is very essential for you to be productive and happy at work!

 To Sum It Up

A work from home opportunity, is a great opportunity to get more done, with least investments, and the most output. Today, management leaders around the world are exploring this option to try to build amazing teams – remotely. Though written more from an employer’s perspective, “Remote: office not required”, by Fried and Hansson is an insightful read for how working from remote locations is truly an enabler, more than anything else. We hope that you agree with our take on the Ethics for Working from Home. We would love to hear back from you!

Note: At OBOlinx Tech, we provide flexible work from home option for our team. We have experienced firsthand the advantages and disadvantages of working in this mode both as an employer and as an employee. With clear goal settings, a strong process framework, much patience, some discipline and a steady flow of two-way communication, we KNOW this business model can work and is here to stay. This is the future of work and the future is already here.

Gratitude for People around us at Work

Gratitude for People around us at Work

Caught in a rush of deadlines and projects, the conferences and the appraisals, every day is a struggle at work, and every sent document a sigh of relief. We are often so caught up in our busy work lives that we forget people who work tirelessly, round the clock, putting in longer hours than us and surely receiving lesser incentives than us, to make our jobs easier. Would we be able to spend a day at work without coffee? Doesn’t all hell break loose when there is no Wi-Fi even for a few minutes? God help us if the IT guy chose to take a leave on the very same day! This post is about 5 such people at work, who are definitely way more important than we give them credit for! It is a reminder for all of us that it is nice to be important, but it is MORE important to be nice.

 

1. The Security Guard

The keeper of the gates indeed! If you think your job is tiring, think about this guy’s job. Getting up every second minute to open the doors to someone, and a part of his job description is also to greet appropriately. Many of us don’t even acknowledge the greeting by as much as making eye contact, let alone returning it verbally. When you smile to acknowledge his greeting, you give him the confidence that he is doing his job well. Doesn’t everyone deserve that? 🙂

2. The “IT Guy”

One of the most important people ever. Virus attacks, problems of the technologically challenged, router fixing – without him, things would come to a grinding halt for sure. We all want our IT problems solved, and we want them to be solved quickly. In that rhythm, we might end up being unintentionally rude to the person who is doing his best to help us. Remember that being polite and courteous will always help you get your work done. Perks of being a nice, polite person!

3. The Cafeteria Staff

Even if the food is horrible, they didn’t cook it. So save the dirty looks and the rude comments for someone who might actually be responsible. Remember that they don’t even get to sit while they work.

4. The Office Boy

Again, one of the most important people. If you are the kind who cannot function without tea or coffee at regular intervals, you better be nice to this person. Don’t forget that this resourceful person actually saves you a lot of other errands as well, so that you can concentrate on your work.

5. The Photocopy In-Charge

In our hurry to get the photocopies, we actually forget at times that the person doing it for us is a human being and not a machine himself! We are going to repeat what we said earlier – “Remember that being polite and courteous will always help you get your work done. Perks of being a nice, polite person!”

Gratitude is an attitude that will truly take you a long way. It is easy to ignore or take for granted people we assume will always be there, or people we assume are not important. It is these small, yet meaningful gestures which define us as individuals, which make us human. So, no matter how busy you are, how stressed you are, remember to acknowledge the people who serve you tirelessly throughout the day, it can’t be that hard to just smile now, can it? 🙂

5 Pointers for Effective Conflict Resolution in the World of Work

5 Pointers for Effective Conflict Resolution in the World of Work

Disagreements and conflict are only a very natural part of your work space. What makes a difference is, how you deal with them. Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. How you manage conflict therefore, signifies a great deal about your ethics and the values you hold regarding professionalism. If your natural instinct is to avoid conflict at all costs, then know that you are not alone. Most people walk away, get upset or deeply stressed.  And that’s not good, it just prolongs the issue. Conflict comes into play when one person has a need from another person and that need is not being met. So, to be really effective at work, we must know how to manage conflict successfully when it comes up.  Here are 5 key ways for conflict resolution that will help you prevent the conflict from escalating.

1. Conflict Resolution: Respond, don’t Ignore

The worst way of dealing with conflict is by pretending it does not exist. This method seldom works, and you find yourself in greater trouble than you would, had you dealt with it head on. You need to acknowledge your involvement in the said conflict. Acknowledgement does not mean you are guilty of anything. It simply means that you realize there has been a problem and are willing to offer/ negotiate a solution. Note that we said “respond”, and not “react”.

2. Conflict Resolution: Don’t Play the Blame Game

As a common method for dealing with conflicts in even our personal lives, our first approach is to try to shrug off responsibility of the blame (consciously or subconsciously). Needless to say, this may come across as immature, especially at your work place. At times, we may do so rightly, because of our genuine lack of involvement in the reason for conflict.  Instead of passing the buck, say that you are aware of the problem and will do your bit to resolve the conflict.

3. Conflict Resolution: Use “Giraffe Language”

Giraffe language (or the language of nonviolent communication) is like Morse code for the world of work. It helps you deal with conflict constructively, while enabling you to express any concerns or criticism you may have in a pleasant or diplomatic manner. The first step to it, is inviting the person involved to proactively figure out a solution, followed by six sub methods – Observation (identify the problem in subjective terms), Apologize (for your part in the conflict), Appreciate (the other person’s willingness to proactively seek a solution), Consequences (understand the consequences of the conflict and its repercussions for yourself as well as the organization), Objective (discuss what could be a favorable outcome regarding the dialogue) and Request (set ground rules and request the other person to follow them, to avoid any such conflict in the future). To understand all these steps better, have a look at this superb blog post – here.

4. Conflict Resolution: Don’t Blow it Out of Proportion 

By doing so you actively escalate the conflict and thwart chances of a peaceful, proactive resolution. There are mainly to things you must avoid doing at all costs once you have acknowledged the conflict –

  • Do not overreact. Remember that you have to respond but not react. If you feel like it came your way suddenly, politely refuse to deal with it at that point of time. A nice way to say so would be simply saying, “Hi Annie, I am sorry that this has caused you inconvenience. I had no idea about the same. Can we please talk about it at a more convenient time?” Breathe, think and then respond.
  • Do not involve people who don’t need to be involved in it. This means respect the fact that the conflict is between you and another person, or a group of persons, and not anyone else. By unnecessarily involving people who are not relevant to the issue, you play a very active role in escalating the conflict.

5. Conflict Resolution: Don’t Hesitate to Seek Help

When we said do not involve people who don’t matter, we did not mean don’t involve people who do matter. When you realize you have done your best in trying to handle the conflict but are getting nowhere, approach the HR. Be objective and careful about this, and understand that there are certain things that need to be brought to the notice of the management. This would benefit both you and the other party, as well as the organization.

Being involved in a conflict or a confrontation obviously does not feel very pleasant. However, once you have dealt with it the best you could have, stop over thinking about it. Understand that it could and does happen to everybody in the world of work. What are some of the best ways you’ve dealt with conflict at your work place? We would love to hear!

And here is a video (from http://www.resolutionofconflict.com.au/) on conflict resolution for you – we know you will find it as useful, informative and fun, as we did :

Unprofessional Behaviour in the workplace – 5 Qualities to Watch out for!

Unprofessional Behaviour in the workplace – 5 Qualities to Watch out for!

Every so often, one gets to hear this word in our fast paced corporate lives – “unprofessional.”  There has been, and continues to be a whole lot of debates and discussions about what qualifies as professional and what qualifies as unprofessional behaviour in the workplace. However, no matter what side you are on in the debate, you will agree with us when we say there are certain non-negotiables when it comes to the world of work. We believe that at the very least, these five qualities definitely embody unprofessional behaviour in the workplace and must be avoided at all costs.

1. The Late Kate/Ken

One of the most severely unprofessional qualities is not having respect for punctuality. “Being late” is shockingly acceptable in our society, and work culture. Not turning up on time, more than anything else reflects your absolute lack of respect for the other person’s time. No matter what your reason is, when you end up being late, you communicate your express disrespect for the other person’s time and interest. If you are running late, make sure you communicate the reason and your Expected Time of Arrival (ETA) as early as you can.

2. The Gossip Monger

It is definitely not alright to discuss anything remotely connected to your colleagues’ private lives, at the workplace. Neither is it acceptable to propagate false and unfounded tales about anyone. This is mostly an attention seeking technique used by some. What they often fail to realize is, by being this person, they do more harm to themselves than anybody else. Also, they may pretend to like you (read: the gossip monger), but you may actually end up being very lonely.

3. The Tell-tale

If you know something concerning another colleague, who is not comfortable about the information being made public, respect him/her enough to keep it to yourself. Understand that you have access to the said information either through an act of trust, or by accident. In both cases, you have no right to share the information with anyone who isn’t supposed to have knowledge about the same. Bite your tongue if you have to, but keep it to yourself. Another attribute of this personality is also to avoid confrontation in case of conflict, but talk about it to people who are not concerned. The best way, is to follow a method of proactive conflict resolution.

4. The Know-it-All –

Remember Hermione from Harry Potter? Yes she was a hero and all, but let’s face it, she could be kind of annoying with her “know-it-all”, attitude. Be humble about the knowledge you possess, and willing to share it freely and openly with people who would benefit from it. You can do so by making an effort to be approachable, yet modest. Knowledge is power ? That’s passé now.

5. The Dominator

Is it always your way or the highway? The quality of dominating, or being a bully doesn’t suit anyone at the work place. Not even your boss or you as a boss. Suggest, don’t impose. There is great merit in learning the value of team work, and doing so in a peaceful and inclusive manner. You dominate when you assume that you know the best way. By doing so you not only create discord, but also inhibit your own learning process.

One could debate that there is a lot more to this list. Of course, the point of view is thoroughly subjective. We suggest taking a long hard look at the mirror too (we do that periodically ourselves!) and see if you are guilty as well of any of the above examples of unprofessional behaviour.  Acknowledge that there are some things that you haven’t been doing in the best way you can, and that is the first step to change. Engage in proactive methods to bring out the best you have to offer, at your work place, and beyond. Dialogue, awareness and openness to constructive criticism are some of the best ways to go about it! Understand that by changing yourself, you create a lot of positive change for yourself as a person, and also for your organization.

What else do you think qualifies as unprofessional behaviour at the workplace ? What do you do when you see these qualities around you ? Fight or flight ? We would love to hear back and learn from you.

Declining a Job Offer after Accepting it ? 5 Reminders

Declining a Job Offer after Accepting it ? 5 Reminders

So what do you do when you’ve gone through the long process of recruitment, negotiation and securing an offer, only to want to reject it? Is it acceptable? In most scenarios, declining a job offer after accepting it is just NOT acceptable. You have had several chances to not go ahead with the recruitment process in the initial stages itself. Your potential employer has selected you after screening scores of eligible candidates. This means he/she expects you to join and already has a plan ready for you. Investments, financial investments included, have been made to accommodate you and in all probability some reshuffling has also been done. However, if your reasons are truly genuine, declining an offer the right way is important. It is not just a matter of courtesy. It is also an opportunity to build your personal brand as a professional and to turn a potentially negative situation into a positive one.

This is something we experience quite often through our clients – both employers and potential employees. Keeping that in mind, we have put together five reminders for you to must-do while declining a job offer you have already accepted.

1. Declining a Job Offer – Do it ASAP:

If you have made up your mind about not taking up the job, communicate it immediately. The obligation of you keeping your word only increases with the increase in time lapse. As you get closer to your joining date, the preparations to accommodate you and to build you into the team become more resource intensive. By communicating your decision as soon as possible, you will spare the organization a lot of time, effort and resources. The best way to do this is to meet in person, or over a phone call followed by a formal email. Do not leave it at simply drafting an email. It may come across as unprofessional and insensitive, no matter what words you choose to write your email with.

2. Declining a Job Offer – State the Reason carefully:

You need to be honest, yet tactful while stating your reason for rejecting the offer after having accepted it. Communicate your reason professionally and politely. Make it more about yourself and your career goals/personal limitations than about your new prospective employer or the organization. Keep it short, keep it simple. In case there are unavoidable personal reasons for your decision, explain them to your recruiter. And it is worth repeating – be honest.

3. Declining a Job Offer – Apologize Sincerely:

The only way you will actually get around to making an apology you mean, is if you really do mean it. To be able to intend it, you need to understand that a lot of effort had been put in, which is now going to amount to naught. Let them know how sincerely sorry you are for having wasted their time and for the fact that you had to take this unfortunately unprofessional step.

4. Declining a Job Offer – Express Gratitude:

Thank your recruiter for his/her time, for giving you the opportunity that you had been looking for, even though you were not able to follow it through. Let them know that while making this decision of declining an offer has been really hard, you sincerely appreciate the time and effort that they have spent for you. Be gracious.
 

5. Declining a Job Offer – Don’t burn your Bridges:

Remember that it is a small world that is getting smaller everyday. It is very likely that the people that you are interacting with for a job offer that you don’t want today may hold the key to a job offer that you desperately want tomorrow. Make the effort to keep in touch. Use this as an opportunity to network. Connect with them on social media. Stay engaged and be helpful. You could even refer someone you know who may be a fit for the job to the hiring manager. By demonstrating that you do value the relationship and are willing to do what you can to help, you are keeping the door open for possibilities in the future.

Turning down job offers after accepting them is usually considered unethical and unprofessional, however, there could well be a host of reasons and circumstances owing to which this move would be inevitable for you. If you have to decline the job offer, do it with respect.  Paying heed to these five things will surely help you get through the situation more smoothly than you expected.

Asking for a Raise – 5 Strategies that Will Help You

Asking for a Raise – 5 Strategies that Will Help You

It is that time of the year when performance review requests come calling for many. Forms will be filled, review meetings with managers scheduled, and sometimes tough and sometimes happy conversations will take place. Raises may or may not get discussed depending on many factors – company performance, your performance, your manager’s approach, a little bit of this and a little bit of that. One thing is for sure – when you feel you deserve a raise, sometimes the only way you can get it is by – yes, asking for a raise.

And that’s the tricky part, how do you start the conversation and how do you decide the content of the conversation? Well, the good news is, even though you may feel you are absolutely unprepared, and feel intimidated regarding the possible reactions from the other end, rest assured that while this may be the first time you are asking for a raise, it is definitely not the first time your employer is being asked for one! People have surely been in your place before and have been able to deal with it. The first thing you must remember is, it is always better to have a one-on-one conversation regarding matters such as these, rather than any form of virtual communication. Request for a meeting through an email while stating the purpose briefly, and asking for a convenient time for the meeting. Once you’ve done that, here are the five strategies that will help you guide your conversation in asking for a raise you deserve successfully!

Asking for a raise strategy #1 : Know how you much you are worth –

The only way you will be able to sell yourself is, Asking for a raise if you have a strong sense of how much you are worth and deserve. Weigh and assess your skills and your achievements. Make notes about the skills you have picked up while on the job and analyze your own career graph yourself. Factor in any investments you may have made in order to enhance your skill set, and how it has benefited the organization you work for. As we cited in our earlier post on salary negotiation – conduct a personal SWOT (Strengths, Weakness, Opportunities and Threats) analysis to understand your differentiators and the special skills or experiences that make you a more valuable employee. Ensure you have these differentiators written down, as this information can then be used as leverage to a raise. Before you arrive at a conclusion, let your thoughts be known to a trusted colleague or friend, who has a sense of the situation you are in, to be able to get a second  opinion.

 

Asking for a raise strategy #2 : Know how much your job is worth –

Keep a reality check on your expectations. Gather some understanding of the domain you work in, and the standard pay ranges in your company and outside. Do not compare your pay structure, to a friend’s pay structure who is from a completely different domain, even if you may have the same years of experience. For example, a job in the social development sector, may not pay you as much as say a job in a corporate MNC. Have practical and realistic expectations. At the same time, know that you mustn’t sell yourself cheap. Once you have a sense of how much your job is worth, and the work and effort you as an individual put into the role you have been trusted with, arrive at a sensible number.

Asking for a raise strategy #3 : Research the company’s pay practices –

It is important to do this so as to not end up being disappointed. In case your organization does not have the budget, you will notice that your colleagues have gone down the same trajectory, and have been denied a raise. However, in case that is not the case, having a sense of the percentages of appreciation/hikes will help you against undervaluing yourself or overstating your expectations.

Asking for a raise strategy #4 : If not a raise, negotiate for a bonus or more perks –

If your employer acknowledges your case for a raise, but has his/her own valid reasons for not being able to process it right away, have a plan B ready. Ask for other bonuses in the form of more paid leaves, increment in your TA or DA, or any other incentives your organization may be able to offer you.  We have some good tips on negotiating bonuses and perks in our post : Salary Negotiation Tips – Talking Numbers – Part II.

Asking for a raise strategy #5 : Timing is key yet don’t delay –

May be we don’t need to really illustrate this point. You do know that asking your boss for a raise when he/she is in a bad mood isn’t really the best idea. Or asking for it when a big project is just about to be rolled out and your request comes across as a threat. Wait for a time when things are comparatively smooth and the annual/bi-annual performance reviews (if your company has these) are not finished. Then your request for a raise has greater chances of being entertained. Yes timing is key, however, waiting forever won’t get you that raise! Overthinking this will only get you more confused. If you know you deserve a raise, go ahead and ask for it!

These conversations can often go awry if not initiated in the proper manner. They do qualify as sensitive conversations. We are not saying this to you to intimidate you, but to tell you that it is important to follow direct channels of communication for these conversations and strictly avoid any via media pattern, the lesser the chaos, the better your chances. Also remember to follow up with the details of the conversation through an email, so that there is an official acknowledgement of the conversation and conclusions that followed the conversation. All the best!