HelpDesk

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A Helpdesk ticketing system is designed to streamline and organize the process of managing and resolving customer or internal support requests. It serves as a centralized platform for receiving, tracking, prioritizing, and resolving customer issues, inquiries, or service requests.

Features

Creation of tickets
Ticket Management
Auto ticket creation and Auto ticket assignment (Reading from mail)
Notifications
Reminders
Settings
Reports
Dashboard

Tech Stack

Office365
SharePoint Online
Power Automate
jQuery
JavaScript framework
Bootstrap framework

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