Successful people ask better questions, and as a result, they get better answers ~Tony Robbins In the ideal world, we would all have all the answers. Every brand manager would know when and how to launch a new product, why some ideas click and some don’t, and why consumers...
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An annual budget is like a map for the business. Miss the directions on the map and you may land up in places best left uncharted. But how do we ensure that the directions on the map are right in the first place? A lot of focus is given on...
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The ability to simplify means to eliminate the unnecessary so that the necessary may speak ~ Hans Hofmann (1880 –1966) Data Availability today – Infinite possibilities Sources of Data – Myriad Reports and Dashboards – Every possible permutation and combination of detail Results from Data Reporting – Further and...
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Opportunities to find deeper powers within ourselves come when life seems most challenging ~ Joseph Campbell Have you ever wondered how some people seem to sail through their lives with a smile on their lips and a song in their hearts come what may? Look around you and you...
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I have spent the last week living in one of the best hospitals in the country and there has been a lot to observe, watch and learn, especially in the area of customer experience management. Life and death scenarios, ambulance sirens, dazed patient attendants and teary eyes are not...
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The old maxim – Change is the only Constant – has so much of truth and wisdom in it. There is no such state as “settling down” anymore – be it in your personal life, beliefs, career or business. Just when you pause to reflect – O.K, now I...
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It is tough times for businesses today. Never has it been as important as now to do more with less, share resources and leverage each other’s strengths and get people to work TOGETHER as a single unit to beat the odds. Collaboration is the key to accelerating performance improvements...
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That was a sheer waste of time! How many times have you got out of a meeting or call thinking exactly this? Whether it is sales or business or delivery, we spend a large part of our working lives attending or facilitating group discussions, jumping from one to...
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I have never met Steve Jobs, nor worked with him, nor ever interacted with him remotely. But his products touched a chord and I have followed his life journey as closely as the new product launches every year. Maybe more so, simply because almost two decades back I shared...
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