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Moving towards Inclusiveness at Workspaces

Moving towards Inclusiveness at Workspaces

by | Apr 4, 2018 | Leadership, World of Work

2nd of April is marked as World Autism Awareness week. In solidarity with the movement, this week, we want to speak about the value of workspaces practising the virtue of being inclusive. The only effective way to speak about this is by offering examples of workspaces which are making a difference through their inclusive approach. SAP Labs in India is one such place. Liffy Thomas wrote an article “A Red Carpet Welcome for the Autistic”, for The Hindu.

The article speaks about the processes companies follow in “integrating” those with autism into the workforce. While it is slightly challenging, it is by no means impossible. The process is simple enough to be followed by organizations who excuse themselves from having inclusive practices by giving the reason that they do not have the required capacity. Employment for persons with disability remains a crucial issue in India, and an area which needs our immediate attention – both at an individual level, and at a policy and governance level.

Below is the detailed article. The article was first posted here.

To integrate them into their workforces, an increasing number of companies are now following a series of processes

Around April 2, which is World Autism Awareness Day, employees of SAP Labs in India will gain fresh insights into the mind of people with Autism Spectrum Disorder (ASD). In fact, every year, around this time, the company relaunches this initiative.

This is absolutely necessary, for the company follows a policy of setting aside a small percentage of jobs for people with ASD.

Currently, across its India offices, SAP Labs employs 16 of them.

“This autism awareness week, we plan to hire more autistic adults. The process will run into weeks,” says Kiran Venkataramanappa, development manager and program me lead for Autism at Work at SAP Labs.

Work buddies

SAP Labs has placed them in jobs involving software testing, software development, quality assurance and documentation.

“We have a special on-boarding program me to help them settle down. Each of the autistic adults gets a ‘work buddy’,” says Venkataramanappa.

P. Rajasekharan, co-founder, V-Sesh, a company that provides employment for persons with disability, says the mainstream recruitment process should not be followed while hiring those with ASD into the workforce. Right at the outset, an effort has to be made to discover their hidden talent. There are multinational companies that collaborate with non-profit partners to tap hidden talent in autistic adults. Skills that can set the autistic above neurotypical employees are: attention to detail, logical skills and the ability to remember vast amounts of data.

Job coaches

“We work closely with companies to find ‘job coaches’. They have to be sourced from within. These job coaches have the task of helping those with ASD understand their work and get integrated into the workforce,” says Rajasekharan, adding that job coaches should be willing to commit themselves to this work for a period ranging from one week to one month.

To help these employee settle down in their roles, companies have to invest in visual aids. “Instead of saying it, the job coaches should help the autistic see it. This way, they will be able to retain information better. A work chart for such employees are a must,” he says. Akila Vaidyanathan, director, The Amaze Charitable Trust, an organisation that offers skill programmer for the autistic, says companies can help by offering flexible work hours, besides training and mentoring. JP Morgan, Lemon Tree Hotels, Barclays, Dell and ANZ Bank are among other big companies that keep their recruitment doors open for the autistic.

INTEGRATION MANUAL

* Offer flexible working hours and don’t set the rules in stone

* Initially, allow a parent to accompany the employee

* Assign a mentor to the employee

* Ensure these employees go on a team outing every month

* Train the managers to handle the tantrums these employees may throw

Change always begins at a micro-level. Is your organisation disability friendly, both in its recruitment process as well as its environment? We would love to feature your organization. Do write to us!

Key Employee Engagement Strategies for Talent Retention

Key Employee Engagement Strategies for Talent Retention

by | Mar 13, 2018 | Management, Performance

For any business to be successful, it must have three things: a robust overall strategy, exceptional leaders, and engaged employees. This society has moved from an economy driven by the agricultural and manufacturing industries to a service oriented, personally connected economy.

One hundred years ago, employees were tasked with manual labor and had no vested interest in the business that employed them.

Today, with the demand for highly skilled talent, it is essential for employers and leaders to engage their employees and make them feel as if they are an integral part of the business.

In the past we wrote a blog post on employee engagement which was received with a lot of positive response by our readers – Five Must-Dos to Improve Employee Engagement – Transform the Zombies into Humans. We follow-up, with this guest post which analyzes employee engagement in a more recent context, and does so quite effectively.  John Hawthorne backs his insights with research on the key employee engagement strategies that stay relevant today.

Employee Engagement Most Recent Data

In 2017, Gallup’s State of the Global Workplace report revealed that only 15% of employees worldwide are engaged in their jobs – meaning that they are emotionally invested in committing their time, talent, and energy to adding value to their team and advancing the organization’s initiatives.

This means that the majority of employees show low overall engagement. Workplace productivity was low and employees and organizations are not keeping up with workplace demands fast enough.

More Gallup research shows that employee disengagement costs the United States upwards of $550 billion a year in lost productivity. As employee engagement strategies become more commonplace, there is an amazing opportunity for companies that learn to master the art of engagement.

Jacob Shriar, in a piece on OfficeVibe, tells us that

  • Disengaged employees cost organizations between $450 and $550 billion annually.
  • Highly engaged business units result in 21% greater profitability.
  • Highly engaged business units realize a 41% reduction in absenteeism and a 17% increase in productivity.
  • Highly engaged business units achieve a 10% increase in customer ratings and a 20% increase in sales.
  •  Companies with engaged employees outperform those without by 202%.
  • Customer retention rates are 18% higher on average when employees are highly engaged.

These statistics are just the beginning of why employee engagement is so important.

Why Is Employee Engagement So Important?

The term “engagement” has been used so often and in so many different situations that it’s become hard to define. Many people think it means happiness or satisfaction, but it’s much more than that.

According to Gallup, who has been collecting and measuring employee engagement data for nearly 20 years: “Though there have been some slight ebbs and flows, less than one-third of U.S. employees have been engaged in their jobs and workplaces.”

Imagine if every employee was passionate about seeing the company and its customers succeed. The only true way to ensure that your customers are well taken care of is by taking care of your employees. This is known as the service-profit chain, a concept first introduced by Harvard Business Review in 1998. It’s still as relevant today as it was then.

Profit and growth are stimulated primarily by customer loyalty. Loyalty is a direct result of customer satisfaction. Satisfaction is largely influenced by the value of services provided to customers. Value is created by satisfied, loyal, and productive employees. Employee satisfaction, in turn, results primarily from high-quality support services and policies that enable employees to deliver results to customers.

The service-profit chain is the flow from the culture you create to the profits you generate and every step in between. The key is to start internally. When you create an environment where employees are happy, productive, autonomous, and passionate about what they do, they’ll provide better service to your customers.

That amazing service will create many loyal customers, leading to sustainable growth and profits. That’s why it’s important for every leader in an organization to understand the service-profit chain and how each step impacts the other.

Key Employee Engagement Strategies

Organizations need to pay attention to specific priorities to engage employees. Employees are more likely to become truly engaged and involved in their work if your workplace provides these factors.

Employee engagement must be a business strategy that focuses on finding engaged employees, then keeping the employee engaged throughout the whole employment relationship. Employee engagement must focus on business results. Employees are most engaged when they are accountable, and can see and measure the outcomes of their performance.

Employee engagement occurs when the goals of the business are aligned with the employee’s goals and how the employee spends his or her time.

The glue that holds the strategic objectives of the employee and the business together is frequent, effective communication that reaches and informs the employee at the level and practice of his or her job.

Engaged employees have the information that they need to understand exactly and precisely how what they do at work every day affects the company’s business goals and priorities. (These goals and measurements relate to the Human Resources department, but every department should have a set of metrics.)

Employee engagement exists when organizations are committed to management and leadership development in performance development plans that are performance-driven and provide clear succession plans.

When businesses actively pursue employee engagement through these factors, employee engagement soars to a ratio of 9:1 employees from 2:1 employees with concurrent improvements in the business success.

Employee Engagement Examples

There are of course many ways to show your employees they are valued, and to keep them focused and engaged on company success. According to Forbes, there are certain items in the benefit package that will help in creating employee engagement:

  • Health Insurance
  • Company Parties (social engagement)
  • Gifts (new babies, appreciation luncheons)

Employees go home to different roles–parent, caregiver to a loved one, a church or civic leader, spouse, bandmate, freelancer, artist, neighbor–and the people they are closest to impact their lives and perspectives about work in meaningful ways. Acknowledging those relationships and showing they are a priority will increase employee engagement.

How to Improve Employee Engagement

In a recent article in Forbes, Brent Gleeson, a former navy seal and successful businessman, gives solid advice on ways to improve employee engagement.

When managers are engaged, their team members can confidently state the following:

  • I know what is expected of me and my work quality.
  • I have the resources and training to thrive in my role.
  • I have the opportunity to do what I do best – every day.
  • I frequently receive recognition, praise and constructive criticism.
  • I trust my manager and believe they have my best interests in mind.
  • My voice is heard and valued.
  • I clearly understand the mission and purpose and how I contribute to each.
  • I have opportunities to learn and grow both personally and professionally.

The steps for improving engagement aren’t complex, they simply must be prioritized. This means engagement must be a core function of the manager’s role. The following steps can help the manager to accomplish this.

Step 1 – Put Everyone in the Right Role

Again, get the right people on the bus and make sure they are in the right roles. This means that all talent acquisition and retention strategies have to be aligned with meeting company goals.

Step 2 – Give Them the Training

No manager or leader can expect to build a culture of trust and accountability — and much less improve engagement —without setting the team up for success. This means providing the proper training and development while removing obstacles.

Step 3 – Task Meaningful Work

Engaged employees are doing meaningful work and have a clear understanding of how they contribute to the company’s mission, purpose and strategic objectives. Again, this is why they first have to be placed in the right role. I’ve made the mistake of hiring great talent just to get them in the door – but didn’t have a clear career path or role for them. If you don’t sort those details out quickly, they will leave.

Step 4 – Check in Often

The days of simply relying on mid-year reviews for providing feedback are long gone. Today’s workforce craves regular feedback — which of course leads to faster course correction and reduces waste. Use both formal and informal check-in strategies — and use them every week.

Step 5 – Frequently Discuss Engagement

Successful managers are transparent in their approach to improving engagement — they talk about it with their teams all the time. They hold “state of engagement” meetings and “engage” everyone in the discussion — and solutions.

Again, these principles are not complex, but must be prioritized. Companies that get this right will drive greater financial returns, surpass their competitors, and easily climb to the top of “the best places to work” lists.

Are Your Employees Engaged?

Employee engagement is critical to the success of any business. When a business has engaged and invested employees, it is in their best interest to protect the productivity and profitability of the business, and the image the business has in the community. Engagement also results in employee retention, which saves the business money in turnover and training. There is no downside to getting your employees engaged and invested in your business.

John Hawthorne is a health nut from Canada with a passion for travel and taking part in humanitarian efforts. His writing not only solves a creative need it has also lead to many new opportunities when traveling abroad. This article was originally published on Floship.com, you can read it here.

Measuring Loyalty: Is it Possible? A Guide to Modern Day Loyalty

Measuring Loyalty: Is it Possible? A Guide to Modern Day Loyalty

by | Jan 15, 2018 | World of Work

Do age old scruples such as loyalty to your employer at your workplace even make sense in the highly globalized and ever evolving world of work, today? To ask a much more basic question, what does loyalty even mean? In an age and world where growth is characterized by dynamism, is loyalty a virtue, or a hindrance to success? Most importantly though, can one measure loyalty?

There is no defined way of addressing these questions. Experiences are lived differently, and opinions are as diverse as experiences. In this post, we wish to explore the aspect of loyalty to an employer from a more ‘everyday’ perspective. Or, to put it in a better way – what would “loyalty” to your employer in the modern day comprise of? Loyalty needn’t necessarily mean an undying pledge to be forever rooted in the same organization, against your interests of growth because you believe in and respect your employer. What it comes real close to, in meaning though, is honesty. How you answer the following questions for yourself will help you understand what your feelings are, about loyalty towards your employer at your work place.

  1. Measuring Loyalty: How accountable to your employer do you feel, on an everyday basis?

    To understand this question we need to understand that accountability here does not mean the forced or imposed kind. One of the best examples to understand true accountability is when you have a role that enables you to work from home. True, even work from home roles have their own protocols of surveillance, but unarguably it does present more scope where you could “choose” to slack. But would you? Or would you feel a sense of accountability towards your employer and strive to put in an honest day’s work? You are accountable even if you may not feel particularly loyal towards your organisation/ employer. However, the purpose of juxtaposing these two aspects is to gain an insight about how one would personally analyze his/her reason for feeling accountable without being made to feel accountable.

  2. Measuring Loyalty: From the following words – fear, respect, indifference, – which would come close to describing how you feel towards your employer?

    Do you feel afraid of your employer? Is the driving motivation for your work fear?
    Do you respect your employer? Are you motivated to work hard, and give your job the best you can because your employer inspires you and commands respect?
    Or do you feel indifferent? You put in your 8 hours, and go home. Nothing more, nothing less.
    How you would define your opinion of your employer and your relationship with him/ her is an important factor in determining your loyalty towards your employer. One might stay loyal out of fear, but that counts as a toxic workplace attitude. One might be indifferent – in which case, you would indifferent to the aspect of loyalty. However, one might be motivated to do well because of love and respect for the employer – which is a true measure of loyalty.

  3. Measuring Loyalty: How prone would you be to getting poached?

    This would be the ultimate test for loyalty. One of the most important ways of measuring loyalty is to determine how susceptible the employee is, to believing that the grass is greener on the other side. When we talk about modern day loyalty, this becomes a huge factor because increase in attrition rates is a concern that many organisations are facing. Attrition rates are also reflective of how an organization treats its employees. Assuming that your workplace does not have a high attrition rate, and employees are taken care of, where would you place yourself? How prone would you be to getting carried away with a job offer that appears lucrative? Would you ditch your organisation which has invested in you, and an employer who trusts your skills, for some place where the grass seems greener?

Measuring Loyalty: From the Other End of the Spectrum

Now lets take a look at loyalty, from the other end of the spectrum. We put what we want to say in perspective by including excerpts from a superb article on Medium – On Loyalty by Stevie Buckley. You can read the full article here.

You are a transaction. Sure, your employer gives you the impression they care about you but as soon as you start costing the company money or pose a risk to the company’s image or breach any other element of your 300 page contract, then I can absolutely assure you that they will drop you in a heartbeat. You don’t even need to do anything wrong to be at risk. If the company is struggling financially, due to no fault of yours, you and all your colleagues are at risk. Suddenly the corporate line of “we’re all family here” sounds a bit ridiculous.

Your employer pays you to spend more time with them than you spend with your family and/or loved ones. Your employer is one of the biggest influencers on your mental well-being. Your employer can and will replace you in a heartbeat if absolutely necessary.

Let me be explicitly clear, your employer isn’t your family and they are not your friend. They pay you to do a job and your responsibility is to do that job well.

  • Do not sacrifice your relationship with family and friends to appease your employer.
  • Do not sacrifice your mental wellbeing to appease your employer.
  • Do not sacrifice your dignity, values and ethics to appease your employer.
  • Do not buy into the bullshit hype of “hustle” to appease your employer.

Mutual Respect

Get your head down and work hard. If your employer compensates you well, puts effort into ensuring you are healthy in every sense and invests in your personal and/or professional growth then by all means, tell the world how happy you are.

Focus on your own growth. Focus on helping the humans you work with. Focus on being efficient with your time and efforts so that you can spend even more time and effort on the things and people that truly matter.

And that’s the apt note to end this post at, with ample food for thought with what modern day loyalty comprises of, and if and how loyalty can be measured!

Best Reads on Recruitment from 2017

Best Reads on Recruitment from 2017

by | Dec 15, 2017 | Recruitment, World of Work

The world of recruitment is ever so diverse, dynamic and fascinating. Today, there is so much we can learn about recruitment simply by way of reading some very well written blog posts which draw attention to aspects of recruitment we may not have thought about, before. Wondering which posts stand out for 2017, as far as recruitment related topics are concerned? Check out this list of the best 5 reads on recruitment related topics!

  1. Are We Winning the Battle Against Unconscious Hiring Bias

    This fantastic post by Irene McConnell brings into perspective the prevalence of unconscious hiring bias. This  bias has been the elephant in the room for the longest time, with very little having been done to address it. While she begins her article by referring to the Silicon Valley, she proceeds to explain how it is actually a global situation. As many would agree, India of course falls into that category as well. In her article she identifies what we call ‘unconscious bias’, and speaks about ways to get rid of it from our recruitment processes forever.

  2. How to Fire Someone You Actually Care About

    Just the title of the post is enough to get you to read this. All of us who’ve been in positions of responsibility have in all probability had to face the immensely sensitive task of letting a member of the team go. It is even tougher if you have been given the task of firing someone you genuinely wish well for. This post on The Muse is the perfect read to help you gear up towards implementing this very hard decision. Need more prep? Read our posts on The Art of Firing, and 5 Questions for you before you fire someone.

  3. Before Interviewing, Train Hiring Managers on These 5 Things

    A find on hrbartender.com, this post speaks about the much-needed tool kit every hiring manager needs to possess. Making the decision for hiring someone isn’t as simple as simply ticking off a check list. And this article tells us about what hiring managers or recruiters need to be aware of, before starting the interviewing process. The cost and impact of the hiring decisions, and their role in the hiring process are some important factors on the list. Read the full article by clicking here.

  4. 10 Candidates Every Recruiter will Encounter

    Reading this might feel like chicken soup for your soul, if you are a recruiter. Categorized aptly as ‘coffee break content’ on rulerecruitment.com, this blog post is a funny read on the many kinds of candidates that you may have or will encounter as a recruiter. “The Keen Bean”, “The Scrambler”, “The Over-achiever” amongst several others feature in this list. Read this post and find yourself ticking off the kinds you’ve dealt with, and anticipating the other kinds!

  5. How the Work-space Impacts Employee Experience

    All of us would agree that the work-space environment is indeed crucial to the productivity of employees. It is the little things that make all the difference. This post on speaks about what those little things are, and why they are more than just ‘little’ things. Going that extra mile to help your employees stay happy at work, stressing on work life balance  and being flexible are some of the things that this post draws our attention to. Recruiters, are you listening?

Did any of these make it to your favorite list? Have more recommendations for this post? Let us know!

Social Media Resume – The Basics

Social Media Resume – The Basics

by | Nov 21, 2017 | Communication, Social Media, World of Work

Before we delve into the basics of the Social Media Resume, and what makes for a great one, let us understand what a social media resume really is. Simply put, a social media resume is your online presence, across platforms of social media. Lets tweak that a little bit, a social media resume is the ‘quality’ of your online presence.  It is the quality of your social media cv that attracts recruiters and hiring managers to you, rather than you scouring for job opportunities. About 80% of job opportunities are channeled through networking, and a strong social media resume is a powerful way of changing the meaning of networking in the current day context.

Simply existing on various forms of social media, most importantly on LinkedIn does not qualify for a great social media resume. It is your engagement, and the quality of content that you put out which determines the strength of your social media resume. Earlier, we ran a hugely popular series on personal branding. Building a good social media resume is strongly intertwined with the principles of personal branding. Through social media, you put out who you are, i.e., you put out your personal brand, because you are your own personal brand.

Based on the strength of your social media resume, you can attract your dream job opportunities. Here are 5 ways of building a strong social media resume.

  1. Consistency is everything

    You may have an account on every social media platform that exists. However that is to no avail unless you are consistently active on them. Being regular and updating frequently is an imperative to having a consistent and powerful social media presence. Make sure your profiles are updated. It is also important to engage in conversations and discussions relating to topics of your interest. The form of engagement could range from commenting on articles to writing your own articles and posting them.

  2. Understand the unique use of each platform

    Every social media platform has a unique selling point. In order to make the most of the social media platforms you use, understand the uniqueness of each of these platforms. For example, Instagram is a very visual platform, allowing you a number of tools to express yourself and the work you do through photographs. Facebook is a multipurpose platform that also allows you to network. While LinkedIn serves as an information base, and the best place for off-line professional networking. By understanding the unique use of each platform, you can curate the content you put out accordingly. This also helps you to keep in mind the very specific target audiences for each kind of platform.

  3. Integrate your social media profiles

    If you have a blog or a website, you could integrate all your social media profiles into it for keeping them all synced, and easily accessible to recruiters. Most platforms allow you to create social media badges which you can embed into your blog/ website. One pointer before you go ahead and integrate your social media platforms is to keep in mind how your profiles would appear to a potential recruiter. Before you integrate your social media profiles, go through them with a fine tooth comb and scour for anything that may come across as unprofessional. In short, look for any social media mistakes that may stand out for a recruiter.

  4. Be responsible

    We began this post by stressing on how a social media resume isn’t very different from having a personal brand. A social media cv is powerful because everything about you, your qualifications and your aspirations are out there. This kind transparency and outreach lend a kind of validity to ‘you’, which is why a powerful social media resume has the potential to attract recruiters.

    Being responsible about what you speak and choose to put out is a ground rule for not just personal branding, but any form of social media interaction (and otherwise!). Remember that when you put out or say certain things on interactive platforms, people listen to it and engage with it in a conscious as well as subconscious manner. That is the power of personal branding and social media. Therefore while you have access to a wide range of liberties to make speak your mind and make yourself heard, make sure that you do so responsibly.

The secret to a great Social Media Resume is having an impressive online presence. Have you come across a great social media cv, you’ve had a chance to learn from? Comment with links below and we’d be glad to feature your thoughts in our upcoming blogs!