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Why is Feedback Important?

Why is Feedback Important?

by | Jul 13, 2017 | Business Operations, Communication, Management, Performance

The world that we inhabit today, is characterized most frequently by the relationship between consumers and service providers. The reason being, a majority of our actions are defined by either consumption or provision of services. We could be at the receiving end or at the end of delivery, whether directly or indirectly. Regardless, it is a present continuous action. Starting from the Ubers we ride in, to the food we eat at restaurants, to the ever so frequently used online shopping and delivery services, or even the work that we do at our respective workplaces every day – there is one common thread binding all of this, which is the action of providing and receiving services.If services are such a crucial part of our everyday lives, why then do we take the one mechanism in place which ensures its smooth and efficient delivery for granted? Namely, feedback.

Its importance cannot be stressed enough. One might dismiss the importance of feedback by saying, “what’s the use, I am not going to be taken seriously”. Or, “oh it doesn’t matter, (s)he doesn’t really know what they’re speaking about”, if we’re receiving feedback.

However that is no longer the case. Why? Because of the stiff competition between the service providers of the same services. The one thing that sets them apart is how valuable they consider feedback and incorporate the same into their services. Which is why feedback in the world of services today is very relevant and important. And when we say services, we don’t just mean the large-scale services, we mean just any kind of service – even the kind that you deliver every day at work.

What are some other ways in which feedback is crucial? Have a look –

  1. You get a sense of direction and purpose

    It is only with appropriate feedback or constructive criticism that you realize how much progress you’re making in what you’re doing. Proper, articulate feedback helps you understand how far you’ve come, and how much further you see yourself going. You realize what’s working and what’s not, and it spurs you to think of ways to take yourself closer to what you envision as your purpose.

  2. It inhibits stagnation

    Without constructive criticism and feedback, it is easy to develop a sense of complacency. You keep doing things in a fixed manner without knowing if you’re really moving closer to your objective and goals. While you may not necessarily get worse at what you’re doing, it won’t be possible to get any better either. Having a system of feedback and incorporating the same into your work gets rid of the otherwise inevitable stagnation.

  3. It fosters growth and evolution

    With feedback, you understand which direction you need to push harder in. It also makes you realize if you need to change your approach and adapt to new environments. That is exactly how you learn and evolve as individuals and not surprisingly, even as businesses/ services. It helps you realize if the work that you’re doing is adding value in any way, and if it isn’t how do you change your game plan to evolve.

  4. A sense of fulfillment

    Feedback doesn’t necessarily have to be just negative. It can also be positive. In fact, every time you appreciate a particular service, let them know why you liked it. Remember that you would feel valued as well, if someone told you that you were doing a good job. It goes without saying that getting positive feedback for your work is a very motivating and fulfilling feeling. It cements your sense of purpose and gives you confidence to forge ahead in the direction you have imagined.

The process of giving and receiving feedback is not easy, and is a matter of responsibility at both ends of the spectrum.

Very often, we are quick to deliver feedback in what one may call “absolute” terms, without really considering our thoughts carefully. Karen Naumann in her article on why feedback is important makes a very valid point when she speaks about how it is important to be “professional” and “kind” while delivering feedback –

“So, before we give someone feedback, we really need to check our own motives and current mood whether we feel stressed, annoyed, jealous, afraid, or simply have antipathy towards the other person. And then it is on us to really look at the performance of the other person professionally and kindly, with the goal of helping them unlock their greatest potential.

On the flip side however, that’s also exactly why giving and receiving feedback is not easy for any of us, whether it is positive or “negative” nature. It really does require a great amount of one of our most difficult lifelong tasks called self-reflection, as well as humbleness and openness to different opinions and thoughts on the giver’s and receiver’s end.”

What is your opinion on how important feedback is? How are the processes of giving and receiving feedback different? Want the world of work to be able to learn through your experience? Let us know about your thoughts right here!

How to Feel a 100% on the First Day of your New Job

How to Feel a 100% on the First Day of your New Job

by | Jun 7, 2017 | Career, Job Offers, Life, Motivation, Performance, World of Work

The day you start a new job is a rather special day. It brings along with it a chance to live your precious dreams and is an important milestone in your life. Regardless of how nervous you may be about starting the new job, it is important to go in feeling an absolute hundred percent. Feeling a hundred percent on the first day of your new job sets the kind of vibe that brings you mindfulness – something you want to aim for everyday of your brand new work life. Here are five ways you can bring that vibe about. We strongly recommend getting started on these at least twenty four hours before your first day, for optimum results. 🙂

  1. Prepare well

    Even though you may already be well prepared and all set to get started, there are a few things that will help you being even better prepared. Re-read your employment contract and offer letter to ensure you have all the documents you require, in place. Go over your job description to re-acquaint yourself with your roles and responsibilities, brush up on remembering the names of your team mates. Remember that when you look good, you feel good. Dressing well, and being presentable makes a huge difference to your confidence level. Spend some time putting your outfit in place for the next day.

  2. Express gratitude

    This simple exercise in mindfulness will have a profound impact on your energy level and confidence – exactly what you need on your first day. Just before ending your day, think about all your reasons for applying to the job, recount the struggles you faced in the process and how you overcame them. One of the most powerful and humbling feelings is to feel gratitude for your journey, and for the circumstances which brought you closer to your goals. Write all that down, and when you feel like you’re having a bad day at work, reading what you wrote will never fail to put a smile on your face.

  3. De-stress

    Even if you may not be stressed, de-stressing / ‘doing things which make you happy’ is a great idea to conjure up the energy you want to carry with you on your first day of work. Read a favorite book, listen to some music, spend some time putting your thoughts in words, paint, garden – just anything that brings you joy. Spending a few hours on yourself creates a significant difference – for the better!

  4. Have a BIG breakfast

    On your first day of work, wake up extra early just so you can take your time getting ready at your own pace. Most important though, is to have a big, hearty, happy breakfast. Put on some music and make yourself some awesome breakfast. It is just the fuel you need before you launch into your new job, your new life, your new role!

  5. Wear your best smile

     No matter how impeccably dressed you are, a smile is what makes all the difference. Walk in with a smile everyone smiles back at. Keep it on your face all day, and put it on auto-repeat mode, until it is a part of you. A smile that is genuine is more miraculous than most other things in life. It fosters friendships, breaks barriers, dissipates anger, and opens doors where there seem to be none. Don’t believe us? Try and let us know if we are wrong.

Feeling a hundred percent on the first day of your brand new job means nothing more than feeling like you have it within you to give your new adventure everything you’ve got. It means that you appreciate the opportunity that has come your way (through your own hard work), and want show gratitude through your work ethics and self-motivation. As they say, morning shows the day!

What are your favorite things to do on/ before your first day at work?

The Importance of Gender Diversity in the World of Work

The Importance of Gender Diversity in the World of Work

by | Jun 2, 2017 | Career, Feminism, Job Offers, Leadership, Management, Performance, Productivity, World of Work

We write this post assuming that we have come past the phase where we even refuse to acknowledge that gender inequality at the workplace is a very real problem, which requires an immediate solution. Unfair recruitment, unequal pay, the phenomenon of glass ceiling [The Federal Glass Ceiling Commission describes the term ‘glass ceiling’ as “the unseen, yet unbreakable barrier that keeps minorities and women from rising to the upper rungs of the corporate ladder, regardless of their qualifications or achievements.”], are all very pertinent issues which hinder gender diversity in the world of work.

Gender diversity at the workplace, is a crucial pre-requisite in the globalized world of work we all inhabit today. And here are only some of the reasons about why it is so important.

  1. Increased organizational performance

    Any organization’s performance is a reflection of the core values and principles of the organization. In other words, the performance of the team is directly related to the organization’s attitude and investments towards the team. One of the most important aspects which have a direct influence on organizational performance is equality and inclusivity. The employees, irrespective of their gender, need to feel like they are equals. It is only then that the motivation and interest to give back to the organization can be sustained within them.

  2. Ability to retain a diverse customer base

    In order to help your business grow, it is important for you to be able to attract and sustain a diverse customer base. It is difficult to be able to meet that requirement unless your employee base in itself reflects gender diversity. It is a fact that men and women perceive things differently, with relation to certain key issues. Diversity in thought at the end of the organization is directly related to how successfully the organization is able to retain a diverse customer / client base. A gender diverse work environment is by default a more engaging and supportive work environment.

  3. Decrease in attrition rates

    One of the most important causes leading to high attrition rates for any organization is inequality, or just the overall work environment which may not be very inclusive. Lack of equality or unfairness breeds dissatisfaction within the workplace, thus contributing to reasons for higher employee turnover or attrition rates. This not only reflects badly on the goodwill of the organization, but is also a rather expensive error to rectify. Workspaces which are more inclusive and fair tend to have lower attrition rates.

  4. A better talent pool

    A more inclusive and diverse work space by default guarantees a richer talent pool. By being gender biased as an organization, you automatically forego a huge chunk of talent. You never know what attributes, and skills you’re missing out on by eliminating or limiting female representation or engagement at various levels in your organization.

  5. Reflection of the organizational culture and values

    As we move towards a more globalized world of work, the values and the principles that organizations play by have started gaining more and more importance. It is exactly these values and principles that set an organization apart from others. It is the culture and the values harbored by an organization which lend to it, its reputation. One of the primary reflections of the same is the factor of gender diversity within an organization. The values of fairness, inclusivity and equality while being the most basic expectations, also paradoxically end up being very rare to find. And surely enough, any organization which boasts of these values, is one worth aspiring to be a part of!

 

It is an understated fact that we need more women at work, in the world of work. We at OBOlinx are an all women’s team, and have a ton of inspiring ‘women at work’ stories which we would love to share with you. But before that, we would love to bring your stories to the world. Tell us what has worked for you, and what hasn’t worked for you, as a woman at work. You never know who you might end up inspiring and providing hope to, out there!

The Glass Ceiling in India and What You Can Do to Shatter It

The Glass Ceiling in India and What You Can Do to Shatter It

by | May 30, 2017 | Career, Communication Skills, Leadership, Management, Office Etiquette, World of Work

What is the Glass Ceiling?

In an age and time where we are looking at India as a potential superpower, with a tremendously fast growing economy, with the population of the fairer sex at 48.1% [Census 2012], can we afford to deliberately leave women out of this race to develop into a superpower?

The Federal Glass Ceiling Commission describes the term ‘glass ceiling’ as “the unseen, yet unbreakable barrier that keeps minorities and women from rising to the upper rungs of the corporate ladder, regardless of their qualifications or achievements.” The phenomenon is quite interesting to study the gender representation question in the professional arena in India. People dismiss the existence of a glass ceiling in India, or dissent it, but can one can really ignore it?

Sure, we have made progress since the first wave of feminism. Sure, some progress is better than no progress at all. However, the problem arises when we view this progress in a gendered perspective, which brings to the forefront the acute discrimination and disadvantages the female working population in India faces, in comparison to their male counterparts.

What is most disturbing is the fact that not even certain big organizations or companies, with a turnover of crores to boast of, are exempt from imposing a deliberate, yet intangible and unbreakable barrier on the progress of its female employees.

 “Women are excluded from informal organizational network and get no help from their colleagues in decision making process. Thus by restraining women from strategic decision making process male counterparts try to heckle intentionally and creates a barrier for promotion. So women are less popular in strategic decision maker role.” – Corporate Glass Ceiling: An Impact on Indian Women Employees, Sarmistha Nandy, et al.

Understanding the Glass Ceiling

The glass ceiling is most apparent when a female employee is one step below a managerial position, where female employees are deliberately left out of decision making processes.

According to the Federal Glass Ceiling Commission there are three classes of barriers for women in top level management. The foremost are the Societal Barriers, or the obstructions imposed on women by the norms of the society. The many ‘social conditions’ that make it difficult for a woman to progress in her career.

The next class of barriers is Internal Structural Barriers. These barriers include the corporate climates we are exposed to, today. Meaning, the many apparent, and disguised ways through which organisations restrict the growth of female employees.

The third class of barriers are the Government Barriers. These barriers would be the structural barriers imposed by the State itself, which hinder the progress of female employees. For example, lack of proper law enforcement on behalf of the government in case of discrimination against women at the workplace, ignorance and insufficient reporting on the existence of a glass ceiling.

How can You Help Shatter the Glass Ceiling in India?

The first shout out is to all the employers or prospective employers who are reading this post. Go out of your way to ensure you treat your employees equally, irrespective of their gender. Invest your trust in them, and reap a handsome Return On Investment. Recognize merit and celebrate it. Understand that basically, it all boils down to you, to a great extent. However, even if you are not an employer, your role as a female employee is no less significant. Here are five things you can do to help break the glass ceiling.

1.Plan Your Career Well

It is common knowledge and a widely used, (or hopefully misused) stereotype that in India, the priority for women is always marriage over a professional life. The social values only reinforce the stereotype. We know for a fact (all our employees at OBOlinx are women) that this is changing fast.

Understand that it is absolutely possible to balance both if you make the right choices (we will not get into any details about it, that in itself is a separate topic altogether). Employers usually entertain this bias because statistics is on their side as proof. They do have a mental block when it comes to hiring or promoting women who fall in the bracket of ‘marriageable’ category.

2. Work on your Skills

Groom yourself according to the profile you are looking to grow in. Acquire the required skill set, and keep working on yourself. Talent, grit and hard work are three things that have the potential to catapult you beyond that glass ceiling. Brush up your general knowledge and be aware about the affairs of the world, especially about the line you are working in. Without fail, read the newspaper every day.

We would also recommend spending some time in grooming yourself personally, and investing some time and resources for an appropriate wardrobe and a presentable appearance (don’t get us wrong, we do not mean ‘beauty’ in any way). The trick is to look the part you want to play, and it does work!

3. Manage your own finances

The glass ceiling was constructed not only by the professional realm, it was reinforced by the private social values which have long and strong roots embedded deeply in the Indian ‘culture’. Change happens a little bit at a time, and should always begin within you. Sarmistha Mazumder, in her article, Breaking the Glass Ceiling: The Indian Way, puts the importance of learning  how to manage your finances and budgeting, very succinctly.

She says,“Financial empowerment is an essential factor that contributes to women’s stand in family and society. This calls for a huge shift in social norms established over few centuries. Following the traditional norms, most women handover their salaries to their father or husbands to invest or spend. Often, it symbolizes the dependency in decision making. When you are trying to build an environment of equality, take equal responsibility to manage the financials for your family. Manage basics like tax calculation, tax exemptions, investments, loans or critical house hold expenses. It is not rocket science. There are several training programs available for the same. Also, in any leadership role, budget management is unavoidable.”

4. Network

Networking is a prerequisite to be able to go higher on the corporate ladder. Break into all the “old boys/girls clubs”  or make a few of your own. Involve yourself in as many events as possible, talk and socialize. Get to know other people and talk about what you do and what your plans for the future are. This is also a great way to help you come out of your comfort zone if you have never been much of an extrovert. All the ice breaking you do is good practice for breaking the glass ceiling, we say!

5. Prioritize

There are many things you are ‘supposed’ to do, and many things that are ‘expected’ you will do, by dint of being a woman. However, understand that you can empower yourself to make choices and prioritize. Don’t let unreal or unimportant expectations be the death of your career ambitions. Ask for help from your family and friends if you think there is a personal task they can help you with. Do not hesitate to delegate. These changes may seem drastic if you haven’t ever been on this page, but believe us, you would be surprised to see all the help you receive – you just need to reach out!

Apart from these five tenets (if we may call them so!), another very important thing is to never shy away from speaking up if you feel you are being discriminated against, on the basis of your gender. If a colleague goes through it, motivate her to speak up and stand by her side. Remember this – glass can be shattered if one strikes at it hard enough and long enough!

Making the Glass Ceiling a Thing of the Past

The glass ceiling in India is a reality today, because of a culmination of factors – socio-cultural, legal, personal, and organizational, and cannot be attributed to any single factor. Hema Krishnan, in her interview at IIM – Bangalore on “Glass Ceiling in India : A Reality for Women?” speaks about how every woman is capable of accessing the top most rungs:

“Theoretically, every woman is capable of reaching the top of her organization. What sets women such as Indra Nooyi and Chanda Kochhar apart from the rest of the similarly talented women are: a high level of sustained self-confidence and emotional quotient, persistence and patience, the right mentors at various stages of their career, an extremely supportive family and a little bit of luck or opportunity.”

It is due to centuries of subjugation, discrimination and domination that the struggle to make one’s talent known and respected in the professional realm, is a big deal for women in India. It wouldn’t be untrue, neither would it be a fleeting statement if we said that it is not half as difficult for the men.
The carefully constructed social systems, which intended to keep women out of the public sphere and relegate them only to the private sphere, are dismantling – slowly, yet steadily. It is a process that cannot take place overnight. With persistence, the glass ceiling in India will disintegrate faster than we thought it would! There is hope.

The 5 Most Effective Job Hunt Hacks

The 5 Most Effective Job Hunt Hacks

by | May 19, 2017 | Career, Job Offers, Recruitment

Yes, we know! There are no shortcuts to success. But if you are on a job hunt, this post is something you cannot miss. Based on our years of experience helping job hunting candidates like you land their dream jobs, we have put together some insider tips (or hacks as the current trend is) to help you on your job hunting journey. What are some of the best and most effective Job Hunt Hacks that can fast-track your job hunting process ? Read on to find out exactly what they are, and why they make such a big difference.

Job Hunt Hack #1 – Use “Keywords”

Go through the job description carefully and pick up on the keywords. Remember that when sending in your application online, in all probability, the first screening is going to be mechanized. In which case, you need to ensure that your application uses as many of those phrases/ keywords possible (in a relevant way of course) as possible. It is only after the initial sorting (the first two stages, at least) that your application will reach the higher-ups in the management. In order to ensure your job application gets there, be as specific and comprehensive as possible. Using keywords is a great way to go about it.

Job Hunt Hack #2 – Use both online and offline platforms

Don’t stop once you have finished applying through the online sources. Start networking and spreading the word about your job hunt. Networking is one of the most effective techniques of offline job hunting. Reach out to your old and new contacts and have casual conversations with them about your plans. You never know what opportunities may come your way simply through those conversations. Also, make sure to avoid these 5 social media mistakes when you are job hunting!

Job Hunt Hack #3 – Modulate your applications

What really hampers your job hunt process is using one stock application and cover letter for all the places you apply to. When you do that, your application depicts an acute lack of interest and enthusiasm. Even if the job profiles you are applying to are similar, there are some fine differences between each of these profiles. Mark them and customize your applications accordingly. This will be possible only when you are truly serious and enthusiastic about the job hunt process. Pay attention to details, and remember that that’s probably the only thing that will give you an edge over the others.

Job Hunt Hack #4 – Your LinkedIn profile matters (most)!

Your existence, and activity on LinkedIn is crucial for a successful job hunt. You could reach out to scores of potential employers, and correspond with them about opportunities simply by making sure you are active on LinkedIn. By being on LinkedIn, you are not only “visible”, but also vested with innumerable valuable resources which you just need to know how to use. Still not convinced about why you need a LinkedIn profile? Here’s why. Have a LinkedIn profile but wondering how you can make it better? Here’s how.

Job Hunt Hack #5 – The magic word is “Thank You”

Incorporating the practice of gratitude into everything you do is the best thing you can do for yourself. Including when you are job hunting. It makes a huge difference when you send in a personalized note, even if it is just two lines, after you finish interviewing (no matter the stage of the interview), to the relevant people. Just acknowledging the time they invested, saying that it was a pleasure having had a chance to communicate and that you look forward. These small things are what set you apart from other candidates, and make you the more like-able, and obvious candidate. However, do it genuinely. It isn’t very hard to tell when the candidate isn’t being genuine – which will just end up making things worse for you.

And the most effective job hunt hack of all – work closely with a great recruiter. A recruiter starts work every morning with one objective – find the best candidate for his/her client and fill the open position ASAP. A candidate hunting for a job wakes up with this thought – may today be the day when I land my dream job. Notice the similarity between the two objectives – so why not work together with mutual respect  to achieve this common goal? Here is how you can help her help you.

If you’ve been looking for job hunt guidance and a lot of material has been coming your way, all of that is bound to be similar in one way or the other. Through all your efforts, remember that you can go a long way by just being yourself. Take your own self to the interviews, and let it reflect in your applications and conversations. Because you’re the best when you’re nothing but yourself!