Customer – Sincera Consulting

Business Operations Performance Metrics: Gross Margin – Five Steps to Improve your Margin

May 6, 2012 at Business, Business Operations, Management, Performance, Productivity

~~The success combination in business is: Do what you do better and do more of what you do. David Joseph Schwartz ~~ Margin improvement – this phrase usually conjures up images of ...

Five Lessons in Customer Management from Hospital Operations

March 4, 2012 at Business, Leadership, Life, Management, Performance, Productivity

I have spent the last week living in one of the best hospitals in the country and there has been a lot to observe, watch and learn, especially in the ...