~~The success combination in business is: Do what you do better and do more of what you do. David Joseph Schwartz ~~ Margin improvement – this phrase usually conjures up images of budget cuts and lay-offs – and strikes fear in the hearts of the toughest managers. But it really...
Read moreI have spent the last week living in one of the best hospitals in the country and there has been a lot to observe, watch and learn, especially in the area of customer experience management. Life and death scenarios, ambulance sirens, dazed patient attendants and teary eyes are not...
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