~~The success combination in business is: Do what you do better and do more of what you do. David Joseph Schwartz ~~ Margin improvement – this phrase usually conjures up images of budget cuts and lay-offs – and strikes fear in the hearts of the toughest managers. But it really...
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I have spent the last week living in one of the best hospitals in the country and there has been a lot to observe, watch and learn, especially in the area of customer experience management. Life and death scenarios, ambulance sirens, dazed patient attendants and teary eyes are not...
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