Blog
Five Lessons in Customer Management from Hospital Operations
I have spent the last week living in one of the best hospitals in the country and there has been a lot to observe, watch and learn, especially in the area of customer experience management. Life and death scenarios, ambulance sirens, dazed patient attendants and teary...
Five Ways to Ride the Waves of Change – Being Happy In The Now
The old maxim – Change is the only Constant - has so much of truth and wisdom in it. There is no such state as “settling down” anymore – be it in your personal life, beliefs, career or business. Just when you pause to reflect – O.K, now I can sit back and relax, life...
Five Practices to Get People to Work Together – Entering the Collaboration Zone
It is tough times for businesses today. Never has it been as important as now to do more with less, share resources and leverage each other’s strengths and get people to work TOGETHER as a single unit to beat the odds. Collaboration is the key to accelerating...
Five MUST- NOTs when Managing your People
[vc_row][vc_column][vc_column_text] Why is it so difficult to be happy at work? Gallup surveys show that more than two-thirds of the workforce globally are emotionally disconnected from their work and are less likely to be productive. I have managed teams and been...
Five Simple Reminders on getting the Best out of your Meetings and Conference Calls
That was a sheer waste of time! How many times have you got out of a meeting or call thinking exactly this? Whether it is sales or business or delivery, we spend a large part of our working lives attending or facilitating group discussions, jumping from one to the...
An Idea is not enough for Success… Five more lessons from Steve Jobs
I have never met Steve Jobs, nor worked with him, nor ever interacted with him remotely. But his products touched a chord and I have followed his life journey as closely as the new product launches every year. Maybe more so, simply because almost two decades back I...
Five Must-Dos for Sales when not Selling – Sales Operations Essentials
[vc_row][vc_column][vc_column_text] In lull periods or high-activity periods, I have observed that there are certain basic essentials in the sales process that are often overlooked in the excitement of closing a sale or in the anticipation of the next sale. The fact...
Five Pointers on Working harder on Yourself than you do on Your Job or Business
This year if there has been one quote or advice that has STUCK with me, PUSHED me and HELPED me in my career and life – it is this: Work harder on yourself than you do on your job ~ Jim Rohn This does not mean that you not give 100% to your work, it just means to...
Five Hidden Blessings in Adversity that Make You Richer
Sitting with my mom in the hospital as she got ready for yet another procedure made me wonder how she could stay so positive and cheerful even while facing such seemingly insurmountable odds. What happiness sources could she possibly be tapping on while...
Five Ways Business Operations Can Drive Strategy – Business Management
This topic focuses on the role of business operations in Strategy Planning and Implementation. I have spent a considerable part of my career on working in and evolving the role of business operations – while many people do understand that operations plays a major role...