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Five Skills Key to Successful Business Operations Management – You Could be Great at Operations if..

Five Skills Key to Successful Business Operations Management – You Could be Great at Operations if..

by | Jul 15, 2021 | Business, Business Operations, Career, Leadership, Management, Managing Yourself, Performance, Productivity, World of Work

You cannot be a good business leader unless you thoroughly understand the business operations in your organization and how it links to its performance. I have noticed one big reason business strategies fail – it is the unbelievable reality that senior leadership many a times doesn’t understand the basics of their business. How it runs and what makes it run. An operations mindset is extremely critical for all leaders – No matter how good you are at framing strategy; it also has to get executed successfully for an organization to succeed. This is where the business operations team can play a big role, by not only providing insights to the leadership on the ways to improve business performance through profitable growth and strategic management of costs and risks but also to reduce the gap between strategy and execution through disciplined process implementation. Quite a few big buzz words there. But it boils down to one thing – to succeed in business, you have to understand and be good at operations. I strongly believe an operational mindset is a mental “muscle” that can be developed. For all those who want to develop this muscle or are thinking of a career in business operations, this post is for them.

So without further ado, here are the five top skills/loves that I believe are must-haves for those who want to enhance the performance and productivity of organizations through understanding and improving their operations:

Must-Have #1 – You love people:

Lee Iacocca said:  “In the end, all business operations can be reduced to three words: people, product and profits. Unless you’ve got a good team, you can’t do much with the other two.” Understanding people across multiple functions and roles and leveraging their strengths is extremely important to meet objectives – in an operational role where you have to work mainly in a matrix structure where you have lots of responsibility but not always the required hierarchical authority, this becomes paramount. You must know how to connect with people and energize and enthuse them. Communication skills, beyond the verbal and the written, the ability to listen and read between the lines is an useful asset to align people to your goals. And all this is not possible unless you have a genuine interest and love for people.

Must-Have #2 – You love numbers:

Does the idea of deciphering lots and lots of rows and columns of numbers spread across sheets give you the shivers ? As they say, the devil lies in the details and to be good at operations, making sense of numbers must excite you. Plenty of common sense plus and an ability to derive meaning out of the different ways numbers can be combined or dissected to arrive at the right performance metrics for early warning signals for the business as well as measuring the results is part and parcel of the operations role. Knowing your numbers and the different levers that can be applied to them makes you the master of the game.

Must-Have #3 – You love wearing multiple hats:

In operations, you have to be put yourself in the shoes of different functions on a day-to-day basis – sales, IT, finance, business, delivery – to be able to understand the requirements from all perspectives and execute on it. A specialist in operations with a generalist bent of mind to connect all the dots in the organization for the right solutions.  You have to become the subject matter expert in many things at the same time. Quoting from an article by Vikram Mansharamani in HBR – there appears to be reasonable and robust data suggesting that generalists are better at navigating uncertainty. Professor Phillip Tetlock conducted a 20+ year study of 284 professional forecasters. He asked them to predict the probability of various occurrences both within and outside of their areas of expertise. Analysis of the 80,000+ forecasts found that experts are less accurate predictors than non-experts in their area of expertise. Tetlock’s conclusion: when seeking accuracy of predictions, it is better to turn to those like “Berlin’s prototypical fox, those who know many little things, draw from an eclectic array of traditions, and accept ambiguity and contradictions.” Ideological reliance on a single perspective appears detrimental to one’s ability to successfully navigate vague or poorly-defined situations (which are more prevalent today than ever before).

Must-Have #4 – You love solving puzzles:

Providing smart and creative recommendations for business process improvement is one of the key areas in which business operations team can be key contributors. As an operation person, you have to identify the problems, dig for knowledge in the vast amounts of available data and then analyze it to arrive at the areas of focus. As per research by Gartner, through 2012, 80% of organizations will struggle to recruit the talent required to meet their business analytics objectives. This needs an inquisitive mind, a persistent approach and deduction skills. If you are a crossword or Sudoku fanatic, you are in the right “zone” here 🙂

Must-Have #5 – You love WORK:

Back end work, strategic work, boring work, last-minute deadline work, grunt work,  thinking work, transactional work, delegated work, filling in for someone else work – your work landscape in an operations role will constantly be changing and switching. So, you must have a great love for work by itself and in itself in all its myriad shapes and forms. If you are particular about doing only one type of work and consider certain types of work below you – this is certainly not the role for you. The duties and responsibilities in this role are fluid and are different from company to company or even business head to business head. I have rarely across a defined job description that remains constant over a period of time in my career. So, your guiding principles and measuring stick for your work should be based on what you want to achieve, not what type of work is needed to get there. A passion for work coupled with an ability to set your own standards for excellence is crucial in this role.

In addition to the above, a  business operations person must be able to exude confidence, have conviction and be firm on what he/she believes is the right thing to do. It is only then that by focusing on some of the points where structure, processes, people and systems intersect, and engaging and influencing all the stakeholders involved to work on those critical junctions, the business operations team can release benefits that ripple across the organization.

What other skills do you think are necessary for successful business management and operations? What have I missed? Please share your experiences below. I would love to hear and learn from you.

Image courtesy – http://www.flickr.com/photos/michaelheiss/3090102907

Five Toxic Employee Attitudes that should be Banned from the Work-Place – People Barriers to Operational Excellence

Five Toxic Employee Attitudes that should be Banned from the Work-Place – People Barriers to Operational Excellence

by | Jul 9, 2021 | Business, Business Operations, Career, Leadership, Management, Managing Yourself, Office Etiquette, Performance, Productivity, World of Work

Do you sometimes look around you at work and think you are in the middle of a role play game with quite a few characters that play the same roles again and again? I do and not being a very patient person, it does take a lot of effort for me to keep my mouth shut and continue to stay in MY character and play the game. For that is what the corporate world is – a game. And even if you don’t want to play the game, you need to know the game and know the characters very well to achieve what you have set out to do. In my case, it is operational excellence. Your objective could be something else but you would agree with me that it would make our workplace much more pleasant and energetic and reaching business goals that much easier if some Toxic Employee Attitudes were left out at the door. So much of organizational success depends on the culture that is prevalent in the organization. I have written about the part that leaders should play or not play in the past and today’s post is for the rest of us. To be really effective at work, we have to know and understand the people we work with. Each one of us at work has a responsibility to ourselves and to others to not indulge in toxic attitudes and behaviors at the work place. Life would become so much simpler (albeit less dramatic) then.

Here are the five most common Toxic Employee Attitudes that I have seen block personal and professional growth at the work place – let me know if I have missed any:

Attitude #1: It’s not my job or Take No Initiative –

Such people specialize in advice. They can spend hours discussing how Mr. /Ms. So-and-So (especially those in management) are not doing their jobs and if they are, how they should actually be doing this much better. They are experts in their knowledge of who could or what could be better – and the more they know and discuss, the better they feel. And no, they don’t spend time debating on how they could contribute or help. Wouldn’t it be great if they actually used this knowledge to take initiative themselves to actually go and volunteer to DO some of these things, that they know so much about, themselves ?

Attitude #2: I know who is pulling the strings and why or the Conspiracy Theory –

The intelligence agents who think that there is a sinister agenda behind every move in the organization – they thrive on drama and love sharing their inside intelligence with people on their latest theories on how management is out to get them. This one is actually fallout of less than transparent communication from the leadership teams which provides fodder to some people to create stories and scare the living daylights out of people around them. Fear and confusion are not conducive to performance and productivity. Wouldn’t it be great if these people took this particular brand of creativity outside the workplace and wrote thriller novels that I am sure we would all love to read?

Attitude #3: What is the point or We can make No Difference –

Most commonly seen in people who are unhappy with their jobs for whatever reason, this attitude is a complete dampener for people around them who love their work and are passionate about what they do. They do not believe in positive outcomes and spend time curbing the enthusiasm of those that do. If you are unhappy and still choose to stay on, it is your choice. Now that you have made that choice, do you want to spend your time in doing mediocre work for work’s sake or try to inject a dose of excellence in whatever you do and become happier by the day? And let others do their best work in peace?

Attitude #4: I cannot/will not move forward and I will do my best to pull you back too or the Frog in the Well –

I don’t understand the reasons behind this attitude myself – on why someone would want the opposite of a win-win situation. But I see this very often, common symptoms are – share no credit, slander and back-stab at the first opportunity; sabotage any work that one does not directly own, etc. Why? Why? Why? Why would you want to pull down people when you can help push them up and maybe rise yourself too? Beats me but please stop doing this – you are sabotaging yourself in the long run.

Attitude #5:  Who me? I didn’t say/do anything or the Passive Aggressive behavior –

This is a very difficult attitude to identify or nail down as such people hide behind the smoke (And I am not being dramatic). Look for these people in meetings and conferences – no response to requests for question or feedback but the moment the meeting is over, you can find them with an audience around them near water coolers, coffee tables or whatever the organization version of that is. This is wrong, that is a bad plan, I know this will not work, we are doomed – you get the drift. Such people don’t speak up when they are given the opportunity to but are very vocal behind the scenes. And even more dangerous, sometimes very quietly block, hinder or just delay their part in the work flow. If you don’t like something or you don’t support a decision – can you please speak up? Chances are that your feedback could be very critical and help influence the decisions or change things the way you want.

We could do so much more if we learnt to respect ourselves and others at work.  Not see each other as adversaries but as fellow travelers – united to work for a common goal. As Howard Schultz, Founder & CEO of Starbucks says – Victory is much more meaningful when it comes not just from one person, but from the joint achievement of man.  The euphoria is lasting when all participants lead with their hearts, winning not just for themselves but for one another.

Do you think I am being very harsh or did you find yourself nodding your head along the post identifying the characters that you encounter in your organization? What do you think each of us can do make the corporate culture less toxic and stifling? What behavior’s do you think impede you in your journey to excellence at work? I would love to hear and learn from you.

Pic Courtesy : http://www.flickr.com/photos/dailypic/3360561033/

Five Free Tools that improve my Productivity and Performance Everyday – Happy in the Now

Five Free Tools that improve my Productivity and Performance Everyday – Happy in the Now

by | Jun 10, 2021 | Blogging, Business, Business Operations, Life, Managing Yourself, Performance, Productivity

One of the greatest and simplest tools for learning more and growing is doing more – said Washington Irving.  And doing more with less of everything (time and resources) just makes this journey more interesting. Delve into the online world for any area – be it collaboration, time management, social media – and there are so amazing tools available that can help improve your business productivity as an organization or as an individual. After a few trial and error cycles, there are a few tools/apps that I have come to depend on extensively over the last year, after I went solo, which go a long way in helping me save time and organize my work-life better. I have meant to write this post for some time now as a “thank you” to all the smart creators who not only build great products but also give access and support for basic versions in the “freemium” model. I would also love to get your inputs on the tools that you have found useful and cannot do without on a day-to-day basis.

Here are my five favorite desk-top tools that increase my productivity, reduce stress and are fun and easy to use:

Productivity Tool #1: Evernote – this is my virtual notebook, I carry it with me across the four or five devices that I do my work on every day.  I use it just like I would a notebook – to-do lists, meeting minutes, blog ideas, thoughts that need further thought…. I use the web clipper extension to save articles, pdfs, audio while browsing to come back to later. I have created different notebooks in Evernote to organize my data into research, to-dos, posts from my favorite writers (have one for Seth Godin for example). Using Ifttt, I have also created a menu that allows my tweets to be archived into my Evernote through Buffer – sounds complicated but took me 3-4 clicks to get that in place. As Evernote team proclaims, it really does help me remember everything, capture anything, access anywhere and find things fast!

Need more reasons why you need Evernote? Read http://lifehacker.com/5964285/whats-all-the-fuss-about-evernote-why-do-people-use-it?

Productivity Tool #2: Buffer – I am fairly active on Twitter and people ask me where I find the time to tweet all the time there. My secret is Buffer – it allows me to store my tweets and schedule them to be tweeted at different times of the day. So for one hour daily, I browse, read and then buffer my “finds” and thoughts of the day through their Chrome extension and voila – I am all set for the day. I have used buffer over the past year and they have made the product better and better and now offer some nifty analytical stats to help grow my online brand and influence. I remember I had some questions in the beginning (October 2011) and wrote them a mail – and Leo Widrich, the co-founder responded with a detailed explanation within an hour. And they still do that even now – they wowed me through their support and I remain a loyal user and benefit from buffer every day.  They also allow buffering for Facebook, LinkedIn etc and for multiple accounts.

Think Buffer is not for you? Here are some nifty secret hacks and lesser known ways to use Buffer from the team: http://blog.bufferapp.com/top-hidden-buffer-hacks-features-social-sharing?

Productivity Tool #3: Dropbox – I remember the days when you needed ftp to upload and download files to share –  sheer torture. Compare that to what Dropbox offers – it truly is Sharing simplified. Multiple clients, multiple devices, multiple locations, multiple file types – no problem, everything in sync. My files are always available for me (and secure). I have created different folders for clients where I am not on their enterprise network and given them access. A boon for remote workers like me, it helps me to share my work with my customers in a secure way (Dropbox has a great security system). I also use this for my business outsourcing and cloud backup for all my documents in one place – a legal folder, a finance folder, a travel folder and a collaterals folder.

There is a lot that you can do with Dropbox – http://lifehacker.com/5933884/top-10-clever-uses-for-dropbox

Productivity Tool #4: Skype  – At CeBIT, Microsoft COO Kevin Turner revealed that 33% of the world’s voice calls happen on Skype now. Skype is a favorite not just for the money I save for international client calls but for its free screen sharing feature. It allows me to walk through proposals and presentations for my clients, collaborate and work on documents together or hold team review sessions. Group sharing is not free but it is total value for money if you need to work with teams across multiple locations. I can always be available for my clients and team through Skype messaging on all my devices. I also use Microsoft OCS/Lync for screen sharing but have found Skype voice and video quality superior.

More tips on getting the best out of Skype here: http://www.businessproductivity.com/how-to-save-money-using-skype/

Productivity Tool #5: Google Chrome – I am still undecided whether Google is a productivity saver or killer for me. Every time I get into Google, I lose track of time – and sink into the Google ocean. But I don’t dare provoke the Google gods (after all, I owe the growing popularity of this blog to them) so I got to list them here. Google Chrome has changed the way I browse – I find it far more superior to Internet Explorer. The reason I list this as a tool that improves my productivity (apart from the simplicity and speed) is because of its easy sync-ability (I can carry my browser with my customizations across devices), extensions (like Buffer and Evernote) and apps (go search google chrome productivity apps – there are tons and you could fall in love with a couple).

There are lots more that you can do with Google:  10 great Google tools you need in your business workflow – http://www.continu-it.com/google-productivity-tools-small-business/

Bonus Productivity Tool:  Wordpress.com of course – it is that simple and easy that even I could become a blogger.

Anything you can do needs to be done, so pick up the tool of your choice and get started ~ Ben Linder

Have you used these tools? Have you used them any differently? Which desktop tools do you use every day to improve your productivity? I would love to hear back and learn from you

Pic Courtesy : http://www.flickr.com/photos/markop/1441643371/

Performance Review Meeting Coming Up? Here’s your Prep Checklist

Performance Review Meeting Coming Up? Here’s your Prep Checklist

by | May 22, 2018 | Career, Managing Yourself, Performance, World of Work

Almost all organizations – regardless of their size, have their annual/ bi-annual employee review processes. While the nature of these processes might vary, the ends they seek to achieve remain the same; which is, an analysis of your performance and contribution to the organization. However, that isn’t the only reason for a review / appraisal meeting. We often forget that it is also the space for you to be vocal about what’s working, and more importantly, what’s not working for you. It is a great chance for a dialogue to address any issues related to your work, that you or your employer may be facing and seek effective resolution strategies for them. And of course, a good opportunity to be acknowledged about the great job you’re doing!

So, what should your preparation checklist look like?

  1. Take stock of your tasks

    Making a list of all the projects and tasks you have been involved in, and accomplished will put you in a better place for the conversation. A few days prior to the meeting, go over all the tasks that you have accomplished and make notes of what skills they have added on for you, and also how they have helped you add value to the organizational goals. One way of organizing this would be to go over all your past emails so you remember what your deliverables have been. For the future, try journaling your work! What is this and how does it work? Read here.

  2. Prepare your talking points

    Be coherent in your head about everything you want to bring up in the meeting. Bear in mind that your supervisor will have limited time and you have to make the most of the time you have been allotted. For this, you need to have a good idea about everything you’re going to discuss in the meeting. Prior to the meeting, spend some time thinking about the issues you would like to raise. Jot them down on a notebook and keep the notebook handy for reference.

  3. Exercise your foresight

    While you cannot wholly predict how the meeting will go, you can still be at a fairly good advantage of being prepared by using your foresight. Think back on the past few months of your work life and try to assimilate what your experience has been like. Have there been any situations of conflict, or instances where your performance has slacked? Think back very objectively. This way, you can predict to a great extent what could be some of the concerns your supervisor could request you to address. This will help you in preparing for facing any eventuality during the meeting.

  4. Your pitch for a raise

    A review meeting is a great opportunity for you to show your supervisor the work you’ve been doing, and compare your pay against it. While a raise is almost expected, you can use your preparation as leverage to negotiate for a bigger raise than they have in mind to offer to you. Knowing how much you’re worth, how much your job is worth, and with a bit of research, you can make a good case for yourself. If not a raise you can also negotiate for additional bonuses/ work perks. Read about the five strategies you can employ while asking for a raise.

  5. Ace up your confidence

    Nothing spells success like confidence. And being confident is possible only when you are well prepared. A few hours spent preparing for this will make you confident and ready to take on the meeting. Regardless of what’s coming up, remember to have a good breakfast, listen to some good music, meditate, switch on your zen mode, and walk into the meeting with a smile. Half your work is done!

A review meeting / appraisal meeting is a great opportunity to assimilate your learnings so far, and plan your future in the organization. It is also an opportunity to figure out what’s working and what’s not so you can fix things, or decide if it’s time for you to move on.

What have your appraisal experiences been like? If you would like to share, we’re more than happy to share our space with you! Write back to us!

Five Main Barriers to Effective Communication – What to Avoid to Get Heard

Five Main Barriers to Effective Communication – What to Avoid to Get Heard

by | Feb 6, 2018 | Career, Communication, Managing Yourself

A great deal of confusion and chaos can be avoided in the world of work, if ‘communication’ could be understood in all its elements, and not just as an isolated concept. Starting from writing emails, to delivering speeches, holding meetings and giving presentations, what is the one thing that they all have in common? No prizes for guessing – communication. Communication – both written and verbal is of prime essence in the world of work. It is the sole aspect which truly can make a difference – for the better, or for the worse – in any given situation. At OBOlinx, we are constantly brainstorming about how one can perceive communication in a better, more effective manner. While we have written extensively about communication skills, and also about how one can improve them, it made sense to think about the ‘elements’ of communication. Understanding the solution to any problem is effective only when we can look at the elementary aspects of the problem. Once we have broken it down, it becomes easier to address them. In this post we speak about the possible impediments (in a broad sense) to Effective Communication, and in the post which is to follow, we will address the critical aspects or elements for communication.

 The five main barriers to effective communication :

1. Language issues

This is one of the most basic hindrances to Effective Communication. While it really might seem most commonsensical to be wary of this error, it still may occur. Most commonly, this happens when you are not fluent, or comfortable in communicating (could be verbal or written), in the chosen language. This might also happen when, as a result of discomfort with the chosen language, you translate using your imagination of the language you are most comfortable with, or the language that you “think” in. In doing so, like most translations, the essence of what you are trying to communicate might be lost.

2. Lack of context/ clarity

Assuming that your audience is already familiar with what you are about to say/ write is another possible obstruction to Effective Communication. This assumption might lead to a lack of background. As a result, what you try to communicate might sound a bit out of context and there will be a visible lack of clarity. As a result, your communication will be hampered.

3. Distraction

The medium and time for communication is as important, as the purpose of the communication itself. This stands defeated if the communicator is unable to figure out whether the time and medium is appropriate and distraction free. Ensuring that the environment is distraction free will help you communicate more effectively. For example, if your audience is already engaged with a task, or if the set up chosen for the occasion is distracting in any way, it might be difficult to have the entire attention of your audience.

4. Confusion

This factor relates mostly to the ‘content’ of your communication, and is not very different from the above factor regarding clarity. How you communicate must be completely aligned with what you want to communicate. In case your communication is open to interpretation by your audience, it means that you weren’t very clear in what you wanted to communicate. This may occur in case of over-lap, lack of clarity or lack of context.

5. Being unnecessarily verbose

When wanting to communicate effectively, the purpose must be clear and the aim should be to establish the purpose as swiftly, and simply as possible. Being verbose/ using difficult jargon defeats the very aim of Effective Communication, as you cannot be sure about how much of the content is processed by your audience. Big and difficult words and sentences always confuse the audience. Keeping it sweet and simple is the best trick.

How does one tackle these five broad issues (there are many other issues which may be clubbed under these broad ones), in order to establish an effective pattern of communication? Watch out for our next post which speaks about this!

Saying ‘No’ at Work

Saying ‘No’ at Work

by | Nov 28, 2017 | Managing Yourself, World of Work

Being able to say ‘No’ at work, without sounding rude, or unenthusiastic, or lazy, isn’t always the easiest thing to do. But saying ‘yes’ to everything you are asked to do, even when you are already crumbling under work pressure isn’t the wisest thing to do either. It is possible to Saying ‘No’ politely and avoid getting pummeled with work that isn’t yours to take care of anyway. How? Read on to know.

  1. Do a cost-benefit analysis

    If the extra work that has come your way might be an exciting new project, which will add value to your profile, you might want to consider thinking about it. However, if it is something you feel is purely mechanical, and not worth taking on given your current work load – you may want to let it pass. Be objective about the work, and remember it is completely alright, and not selfish to think about it in this way. Taking something on purely under pressure isn’t going to benefit you in any way. Conversely, it may affect the quality of the work you deliver. Think about what you may have to gain or lose if you take on the extra work. If your pre-determined commitments are going to suffer because of the extra work, consider saying ‘no’ to it.

  2. Know your limits

    Not every project that you see as a value add, or as a ticket to that ever elusive promotion needs to earn a yes from you. It is better for your productivity and peace of mind to accomplish whole-heartedly what you already have on your plate, than taking on more than you can chew. An honest assessment of your existing work load is something you have got to do before saying yes to extra work. And if you feel that taking on the extra work is going to stretch you beyond your capacity, it isn’t worth saying yes to it.

  3. Be clear in your response

    If you do decide to say no, make sure that you don’t ‘hint’ at it, or leave the concerned person hanging. This could create misunderstandings and you will in all probability come across as unprofessional for something that wasn’t your mistake in the first place. However you choose to tackle the issue, be unambiguous about whether or not you are taking on the responsibility being offered.

  4. How you say ‘no’ matters

    How you say no is important because this could determine a lasting professional impression on you. Being polite, yet firm and absolutely ambiguous is of course the first thing you must understand. However, saying ‘no’ up front or directly may come across as rude. There are two ways of responding that almost always work.
    a) Saying – “I really wish I could help you out/ I would love to take this on, but unfortunately my week ahead is planned with the xxx project I am currently engaged with.”
    b) In case you are unsure, ask for some time and ensure you respond within the time frame you have mentioned. Saying, “I am unsure about taking this on given the current status of my existing commitments. However I sincerely want to help you with it. Could you give me until tomorrow to confirm if I can take this on?” is a great way of letting the other person know that you are not disinterested, however you may not have the bandwidth to take on the extra work at this point in time. So that’s a win-win situation for both parties concerned!

  5. Offer an alternative/ any help you can

    If you do genuinely wish you could help, but aren’t in a position to, offer ways that might make the job easier for the person concerned. If there are tools, or specific material the person may benefit from – share them. In case you can offer some quick guidance to make the job easier, offer it. Without stepping on anybody else’s foot, if you feel that the opportunity may be of benefit to someone else who might take on it and deliver, recommend their name. However, it would be best if you first checked with the person concerned, before making the recommendation. Doing the best you can by helping in whatever way you have the capacity to, establishes the fact that you aren’t shrugging off a responsibility, rather, you sincerely aren’t in a position to do more than you have offered to.

In the world of work, we are constantly faced with challenges. One of them is indeed how to say no, when you are already over burdened, or not interested in the extra work coming your way. We hope the factors we discussed in this post help you make your mind up next time you are faced with a similar situation!