Courtesy in the Virtual World – Small Things Matter!

Courtesy in the Virtual World – Small Things Matter!

by | Communication, Office Etiquette, World of Work

Consider the following situation:

Peter is a freelance writer writes to an organization with a well known blog, requesting them to carry his blog on their website. The organization responds with enthusiasm, and wants to take the collaboration ahead. There is no response from Peter for a month. A month later, Peter writes back with an apology and requests the organization to carry his article on their blog. The organization says they will do so, and would let him know when the article is up. However, since posts are usually scheduled in advance, it might take a while. There is no response from Peter for ten days. After ten days, he writes back asking if the article has been published. The organization responds with the link to the published article. About two weeks pass by, and there is still no email of acknowledgment from Peter.

Why is the case in point a lesson in professionalism?

The situation illustrated above is only one of the several ways that simple courtesies, politeness and a basic humanitarian approach in the world of work is undermined. What is worse is that, Peter probably doesn’t even realize that he is not only being unprofessional, but also rude – may be unwittingly so.

One of the key principles of maintaining professionalism is being courteous and polite at all times. This aspect applies not only to the real time day-to-do situations in the ‘real’ world of work, but also in the virtual world. Today, so much of our business is transacted across virtual boundaries. While we may not be able to see or touch the person behind the emails and the black letters on our screen that inform our understanding of the person concerned and the situation at hand, we still know that there is a human being at the other end. What indeed makes our communication governed by machines less mechanical, and transactional is how we choose to communicate – courtesy in the virtual world matters more than you may think.

How might have Peter been a better communicator in the above scenario?

  • By making his communication appear less like a transaction, and more like a dialogue – i.e., by responding not just to get his work done and to follow up, but by being timely and more courteous in his responses. And most of all, by expressing gratitude once the work was done. The organization could have refused to publish the article by citing delay as a reason, and Peter/ or anyone else in his stead would have had no grounds to contest that.

It is especially important for young professionals to understand how these seemingly ‘small’ things make a big difference to one’s professional trajectory. While these aspects of professionalism may seem trivial to some, they by no means would fit under that adjective. Small things matter. Who you are as a person, comes across through how you communicate. Communication through virtual platforms has plenty of scope for misunderstandings. However, virtual platforms have become the base for much of what we do in the world of work today. Therefore, if one needs to be extra cautious while communicating in the virtual world – the effort is worth it.

Because, whatever the business is, whatever the transaction is, while machines enable, there are humans behind those machines. And if we cannot bring the human touch to our communication with each other, where does that leave us?

Making it (to) Work when you’re not Feeling 100%

Making it (to) Work when you’re not Feeling 100%

by | Mindfulness and Health, World of Work

While ideally the private and the professional life need to be kept distinct from each other, in reality it is a very thin, and porous line dividing the two. The line is especially blurred and porous when your mental health is suffering, and you are not at a great place in your life. You could be dealing with the insurmountable loss of a parent, an extremely bad break up, a lack of stability in your personal life, coping with being friendless in a new city, or sometimes even feeling anxious and depressed for no reason at all. On days like these, when you are going through hell, how do you get yourself to work? How do you clock it from 9 to 5, without letting the battle you are fighting within, take over?

Half the job is done when you decide to show up

Yes, at times, it is enough to just be able to summon the will power to show up. Set backs can be extremely difficult to deal with. Respect the fact that you are after all a human being who is not immune to hurt and heart break. Your will to perform and be productive at work is not independent of your mental health status. More than anything else, your mental health status is not a switch which can be turned on at 9 am and turned off at 5 pm. On days like these, getting out of bed, getting dressed, having breakfast and just making it to your desk on time is enough. It is progress, and it is something you should be proud of being able to do. Because on days like these, just showing up can be the most difficult thing to do. Just show up – that’s all you need to do until you’re feeling better.

Do the mundane, and the everyday – a routine can work wonders

When you are depressed and still getting over what has happened, you might find yourself craving anything but the ordinary, the mundane. Doing the everyday things scare us the most. Because given our frame of mind at that point, it is easier to distract ourselves, than to focus on doing things that need to be done. It is easier to stress eat, than to follow an established exercise routine. When you feel like you are being swept away by feelings of commotion within you, don’t run to distractions, let it pass and turn to the regular chore that demands your focus. Remember that it is only when you start doing the everyday things, when you start following a routine and discipline yourself will you truly be able to come back.

So show up at work, and do what you would have done on an ordinary day. Even if it is boring. Even if it feels like the most difficult thing to do in the world is to sit at your desk and draft an email to your client. Do it, and give yourself a pat for having achieved what you thought was the most difficult thing ever. And then keep doing enough of these tasks till you start feeling like you’ve got this.

Accept help – it is okay to not be okay

When someone has a broken leg in a cast at work, there are so many people who notice that he might need some extra help. Unfortunately, not many people are good at reading the subtle, and not-so-subtle signs of when someone is suffering from bad mental health. Wish there was some kind of cast for that, but there isn’t-yet. It is important to accept the help that is offered to you when you are dealing with mental health issues. It is important not just because it will help you, but also because it is an exercise in sensitizing other people around you who need to be more sensitive in identifying people who are not feeling a 100%, and offering to help. It is equally important for people who are not feeling okay, to know that they can reach out for help, and accept the help that is offered.

Be gentle with yourself, accept everything you’re feeling

Some days you will succeed in showing up, some days you won’t. And that’s okay. Some days you’ll feel inspired to be disciplined and follow a routine, some days you just want to eat cake all day. And that’s okay. Some days you’ll reach out for help and accept it when it’s given to you, on other days, you just want to be left alone. That’s okay too! Remember that more than anything else, you need to be gentle and patient with yourself. The road to emotional recovery is not linear. You might stick to a routine for a week, and then find yourself in a slump for the next five days. Don’t feel disheartened. Don’t feel like you’re back to square one. Because emotional healing is not linear, it is a constant journey. A journey inward where you discover something new about yourself every day.

If today is feeling especially rough, take courage and know that it will get better. Know that it’s always the darkest before the dawn. And know that above all, you are not alone.

Recruiters’ Alert: Red Flags to Watch out for in CVs

Recruiters’ Alert: Red Flags to Watch out for in CVs

by | Recruitment, Resume

As a recruiter, one of your most fundamental (and potentially boring) tasks is to screen through all the CVs that come your way, and identify which ones to scrap and which ones to move ahead with. At times this can be tough, when you have scores and scores of CVs to go through, and there’s only so much your brain can process. However, to make your job easier, you can train yourself to look out for certain Red Flags in the CVs that come your way. This will make it infinitely easier for you to sift through the CVs, while shortlisting the very best potential hires.

So what are some of the red flags you need to watch out for?

  1. Does not address the basics of the job description

    Even if you may have listed out the specifications you are looking for, very clearly, you will still receive applications that do not heed the basic requirements. For example, one of the easiest ways to short list CVs is to check the work experience of the candidate. If you are hiring for a senior position, you have very specific conditions in mind. Or certain language requirements that may be a precondition. This way, you’ll be able to filter the CVs much faster.

  2. The format of the CV

    One of the easiest and most obvious ways to tell whether or not a candidate is a potential hire is by simply looking at the format of the CV. If it is sloppy and untidy, you know that the concerned candidate is not really serious about his application, because they clearly haven’t spent time trying to make an impression through their application. This reflects a great deal about how professional the candidate is. While the CV does not need to be elaborate and decorative, it definitely needs to be clean, well formatted and definitive.

  3. Unexplained gaps in employment

    Gap years are perfectly acceptable. And at times, even desirable. But that depends on how the gap year has been spent. Volunteering, internships, traveling, freelancing are some of the most common reasons for taking gap years. If the overall professional record of the candidate is alright, this shouldn’t be a cause for worry for a recruiter. However, what you can’t take a chance with is unexplained gaps in employment. In that case, you have no knowledge about how the candidate spent that time, and worse, you don’t know if they’re hiding something.

  4. No achievements

    The candidate might have been educated at the most prestigious institutions, and may have been employed at fairly reputed organizations; however, without achievements these aspects don’t really matter. They certainly do not account for achievements in themselves. In order to decide whether the candidate can be an asset to your organization, you need more tangible proof. While the candidate might have been entrusted with a lot of important roles and responsibilities, it is also important to get a gauge of how the candidate delivered on them.

  5. Lack of definitive  targeting

    A good CV is one which definitively targets all the job requirements, and responds to each one by stating the skills necessary for the requirements. A CV without intent, or target, is not something that you can short list as a potential hire. While the candidate might be a good all round candidate, specific roles have specific requirements. As a recruiter, it is your foremost responsibility to not compromise on this very crucial precondition for hiring.

Even the seemingly “small” things do make an overall difference to the quality of hire. The way a CV is written up, speaks volumes about the overall personality of a person. While you can’t get a thorough gauge of the professional unless you call them in for a personal interview, the CV can give you enough of an idea about whether or not the candidate should even make it to the next round. Want more tips on how to recognize a great CV in two minutes? Read this great article on Undercover Recruiter.

5 Ways your Activity on Facebook May be Affecting your Career

5 Ways your Activity on Facebook May be Affecting your Career

by | Social Media, World of Work

Social media today has become intertwined with our very existence in ways more than one. It is really no longer a joke that everything we are doing – what food we’re eating, what music we’re listening to, what our coordinates are, it is all on social media. So how does leading our lives on social media impact our career? Could it have an adverse impact? Yes it could, and if you can’t do without Facebook, here are five ways you are potentially killing your career because of it!

  1. Telling the world how much you hate your boss

    Surprise, surprise (but really are you surprised?), making your opinions vocal about your superiors or colleagues at work on Facebook will not remain a secret from them. And how this could damage your reputation and career at your work place is anybody’s guess. Controlling these urges is a good idea because while it wouldn’t help you in any way, it would surely come with adverse consequences you would have to face. Besides making you look immature and petty, it might actually cost you your job!

  2. Not making use of your privacy settings

    Facebook has privacy controls you can set to make your posts visible to select audiences. Not all your posts need to be visible to everyone on your friend list – especially if you have professional contacts on your friend list. While the general principle of thinking before you post needs to apply to every person using social media, for professionals, you need to go one step ahead and decide whether what you are posting will have a detrimental impact on your professional image and if you should perhaps control the extent of its visibility.

  3. Your profile picture

    Companies today are increasingly making use of a candidate’s information on his/her social media to aid the decision-making process leading up to recruitment. In this scenario, everything you do on social media could have an impact on the hiring decision the company makes. However, the one thing that makes an immediate impression on your social media profile is your profile picture. Using a bad quality photograph, or an inappropriate one wouldn’t help you come off as professional.
    Want to know what makes for a good profile picture? Read our post about it here.

  4. The content of your posts

    While you do have every right of sharing your opinion on current issues, it is important to be sensitive and responsible in what you say if the issue at hand is a controversial one. Remember that this also has an effect on what your colleagues might think of you – in case you come off as too radical. In an ideal world, you are allowed to have your opinions without it impacting your work life, sadly, in the real world subconscious bias is a real thing. Besides, being sensitive about what you say on social media is always a good thing – regardless of whether you are a professional. Hasn’t “fake news” brewed enough trouble already?

  5. Using the same email address with Facebook and job applications

    Did you know that companies today use email plug-ins like “Rapportive”, which automatically collects all social media data linked with the email id you furnish, to get a more thorough idea regarding the potential candidate? This means, your social media footprints will be visible to your potential employer. Social media today is an immensely powerful tool in helping recruiters find the “right fit”. It is almost like a pre-interview. It is therefore wiser to use a separate email ID that cannot be traced back to your social media activity. However, it is always good to do a social media cleanse every now and then, and here is what you need to know about it.

Social media can help you make or break your career. Being strategic and responsible in your usage of social media can reap you more benefits than you imagined. One of the greatest professional advantages of social media is the scope it gives you to create a personal brand for yourself – regardless of who you are and what you do. Want to learn how personal branding works, and how it could benefit you? Read about the power of “brand you” here.

AI vs Humans: The Way Forward

AI vs Humans: The Way Forward

by | Artificial Intelligence, World of Work

In the last two weeks, we have taken a deep dive into Artificial Intelligence (AI) backed technology, and its role in the world of work. Having spoken about the role of AI in recruitment, the reasons why it can never really replace human recruiters, and how AI can be used to eliminate HR and recruitment bias, we sum up the series with this post which advocates a nuanced approach towards Artificial Intelligence (AI) in the human world. While AI is here to stay and that is for sure, AI can never replace the humane qualities of politeness, empathy, compassion and humour.

With the advent of AI in almost every conceivable sphere our lives, the fact that AI will change our lives like never before can be said to have safely crossed the threshold of just speculation. Technology, and its innumerable by products – such as AI are important, but they can never wholly be independent of the indispensable human touch. Especially in fields such as recruitment which are based entirely on human resources, one cannot replace value of real human interaction to gauge and hone human talent, with mechanics of technology. While technology is an aide to help simplify the job of recruitment, and help perform tasks efficiently and effectively, it cannot replace the human connect.

Anupama Raju in her article “Beyond AI”, takes a witty stand on the tussle between AI and the human touch. Quoting from her article,

Every day, debates continue to rage between two schools — one that sees AI as some kind of evil force that will annihilate the human race, take away jobs and another that sees its wondrous possibilities. Amidst all this, one clear pattern is the machine’s or computer’s ability to advance till the day technological singularity will occur — when AI will reach human levels of intelligence. According to futurist Ray Kurzweil, this could happen in the next 30 years. We see AI around us every day as we rely, like hapless babies, on our smart phones, as the algorithms complete words and sentences for us in our WhatsApp messages, as we hang on to Google for every little piece of information, as we tumble dry our clothes in intelligent washing machines, visit a smart store or proudly display our Alexas. Henry Thoreau once said men have become the tools of their tools. Now more than ever!

AI is already becoming an area of billion-dollar investments for many companies globally. Departments that traditionally relied on human intelligence could all be augmented or perhaps replaced by an AI or a super intelligence. We will see more workplaces where AI will create superlative experiences for employees.

…At the same time, I’m not sure about the effectiveness of the algorithms of politeness, empathy, compassion or humour that could be fed into the machines. These are some factors that make life in the workplace and home worth living.

“There are some factors that make life in the workplace and home worth living.” And these factors are precisely the ones that separate humans as sensitive, rational, thinking beings from automated machines. In our hopes and efforts to shrink the world through technology so that every aspect can be capitalized, with efficiency and with speed, let’s remember to pause and look back every now and then.

Being happy in the now, being mindful in the now, being kind and present and human –  supersedes everything else. In the larger scheme of things, it is with the human qualities such as these do we create the moments we cherish for life. AI, and everything else is just a by-product of human intelligence, which cannot and should not replace the latter.