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Five Management or Leadership Styles that should be Banned from the Work Place – Business Operations Performance Challenges

Five Management or Leadership Styles that should be Banned from the Work Place – Business Operations Performance Challenges

Do you think that every work/office space should have a few punching bags around? Sometimes I definitely feel there is some merit in the idea.  All that violence and stress bottled up inside cannot possibly be good for anyone. Violence, stress, punching bags – does not exactly fit the theme of my blog, Happy in the Now.  But hey – work is not all sweetness and light particularly when you have to work sometimes with people who have the talent of bringing out the worst in you. I have written about the barriers to operational excellence before and about behaviors that are best avoided at the work place. This week’s post is focused on the leadership or management styles that block progress and help no one – not the managers or leaders nor their teams and certainly not the organization.

With great power comes great responsibility – leaders and managers need to keep this in mind in all their daily interactions and do everyone a favor by keeping a firm check on these punch-bag reminder inducing styles:

Management/Leadership Style #1 – Waffling: Here is the dictionary definition of the word and I am quite sure some images/experiences will pop up in your mind:

Waffling – present participle of waf·fle (Verb): 1. Fail to make up one’s mind 2. Speak or write esp. at great length, without saying anything important or useful.

This is the work place equivalent of the Hamlet soliloquy – To be or not to be…be, not be, be, not be– God, can you please make up your mind and move on and let your team get to the work at hand  ?

Management/Leadership Style #2 – Death by Committees: This one starts with – sounds like a good idea, let’s set up a meeting to decide who needs to decide, and invite them to a meeting to decide when it needs to get decided and then set up a meeting to discuss who else need to be invited that needs to decide and then set up a meeting to discuss what we need to decide – hey! Can you please remind me what the great idea was again?

Ok, so I know that there is research that says there is wisdom in crowds but seriously, can we please stop killing all possible innovation and initiative through this inclusive decision-making (read as death by committee) style?

Management/Leadership Style #3 – I am the victim – This style shows up in full bloom when the time comes to take hard decisions and set ownerships.  Some symptoms to diagnose this style is when someone says –  Hey don’t ask me why things are not working because I am just the new person here/the markets are down/whoever drew up the budget or the plan was smoking something/no one supports me/other people don’t know how to do their jobs/ whine whine whine whine whine……

You are a manager or leader because sometime somewhere you did do something right. Can you please stop whining and get your act together again – everybody knows the problems, YOU are the person who has to provide the solution – that is why you are where you are.

Management/Leadership Style #4 – My way or the highway – This is the style of the professional bully who relies on his/her title, or a loud voice, or a threat or other trappings of power to force complete submission of subordinates or colleagues and does so because he/she can, and because that’s the only way he/she knows how to manage.

But seriously, the command and control style of leadership was outdated even a century back – isn’t it time to change your style so that people actually WANT to work for you or with you?

Management/Leadership Style #5 – Divide and Rule –  Best explained in Wiki (derived from Latin: divide et impera) (also known as divide and conquer) is a strategy of gaining and maintaining power by breaking up larger concentrations of power into chunks that individually have less power than the one implementing the strategy. In this case, insecurity rules, the leader/manager’s own insecurity makes him/her intentionally create disharmony, goes about collecting information (the water-coolers sessions equivalent) from team about team-mates, discusses and is dismissive about subordinates in front of their peers and actually pits one against the other. When this happens, the subordinates would obviously not come together as a team and be a threat to his/her security.

Excuse me – but the Cold War is over, can you please stop behaving like a secret agent/playing childish games and grow up and be the fair and trust-worthy leader that your team needs you to be?

We all need to look into the mirror frequently and do some honest evaluation of our leadership and management styles. It is easy to slip and slide and fall prey to the trappings of power – remember the adage, power corrupts and absolute power corrupts absolutely? Introspect, Acknowledge and Change – it is never too late to be the leader or manager we should be (and then the idea of punching bags in the office would become obsolete!)

So did reading my post ring any bells for you? Do you have some “boss from hell” or “the best boss” stories to share? I would love to hear back from you.

Five Working Principles for Business Operations Performance Management – In Gratitude and Honour of Seth Godin

Five Working Principles for Business Operations Performance Management – In Gratitude and Honour of Seth Godin

Isn’t it strange (in a good way) how sometimes someone who you have never met or interacted with can have such a profound impact on your life and work? I think it was two years ago when the CEO of one of the places that I have worked in quoted Seth Godin in a discussion. I went and looked him up and wow – did he make me think! Seth posts every day and almost every single one of his posts have made me take a step back and take a close look at one or other area of my life and work. If you already follow him, then I am sure you have also experienced this – if you haven’t yet, then I suggest you go and subscribe to his blog here – I can confidently say that your thought processes will never remain the same.

This blog is a compilation of five of his posts from 2012 only (and it was very difficult choosing five, I may need to do a follow-on post) that can inspire you to change the rules of the game in business operations and management:

Working Principle #1: Ask Why OftenWhy ask why?

“Why?” is the most important question, not asked nearly enough.

Hint: “Because I said so,” is not a valid answer.

  • Why does it work this way?
  • Why is that our goal?
  • Why did you say no?
  • Why are we treating people differently?
  • Why is this policy?
  • Why don’t we enter this market?
  • Why did you change your mind?
  • Why are we having this meeting?
  • Why not?

Working Principle #2: A Path which may look like a shortcut may not actually be a shortcutQuick shortcuts (in search of)

There aren’t many actual shortcuts.

There are merely direct paths…

Most people don’t take them, because they frighten us–too direct, I guess. It’s easy to avoid the things that frighten us if we wander around for a while. Stalling takes many forms, and one of them looks like a shortcut.

Things that look like shortcuts are actually detours (disguised as less work).

Working Principle #3: Identify and focus on the Leak First – Insatiable

Long-lasting systems can’t survive if they remain insatiable.

An insatiable thirst for food, power, energy, reassurance, clicks, funding or other raw material will eventually lead to failure. That’s because there’s never enough to satisfy someone or something that’s insatiable. The organization amps up because its need is unmet. It gets out of balance, changing what had previously worked to get more of what it craves. Sooner or later, a crash.

More fame! More money! More investment! Push too hard and you lose what you came with and don’t get what you came for.

An insatiable appetite is a symptom: There’s a hole in the bucket. Something’s leaking out. When a system (or a person) continues to demand more and more but doesn’t produce in response, that’s because the resources aren’t being used properly, something is leaking.

If your organization demands ever more attention or effort or cash to produce the same output, it makes more sense to focus on the leak than it does to work ever harder to feed the beast.

Working Principle #4: It is not about You, it is about the Outcome -The quickest way to get things done and make change

Not the easiest, but the quickest:

Don’t demand authority.

Eagerly take responsibility.

Relentlessly give credit.

Working Principle #5: Caring Enough is a competitive advantage in your hands – “It’s not business, it’s personal”

It’s too easy to blame the organization and the system and the bottom line for decisions that a person would never be willing to take responsibility for.

Whenever you can, work with people who take it personally.

And finally a bonus one from Mr. Godin that I can’t just resist putting in here – It’s never too late…….to start heading in the right direction.

There are many new initiatives that I started on and new directions that I took in the last year inspired by Seth’s daily doses. Who inspires you ? What blogs do you follow that are a must read for you? What do you think of the five principles above? Have you tried them at work ?  What other posts from Seth have you found thought provoking? I would love to hear back and learn from you.

Five Practices to Get People to Work Together – Entering the Collaboration Zone

Five Practices to Get People to Work Together – Entering the Collaboration Zone

It is tough times for businesses today. Never has it been as important as now to do more with less, share resources and leverage each other’s strengths and get people to work TOGETHER as a single unit to beat the odds. Collaboration is the key to accelerating performance improvements and transformation. Different cultures, working styles and views make any project or initiative that needs collaboration a nightmare.

It does not have to be that way, though.  With a little bit of respect, give-and-take and clear communication, collaboration can become a reality.  Here are five behaviors to get people to work together that if put into practice will align individual performers into a high performance cohesive team ready to take on any challenge:

Get People to Work Together #1: Have One Shared Purpose

Everyone on the team needs to have a shared purpose or goal leaving individual ambitions or personal agendas aside. Before starting on a project or mission, decide what the primary motive for collaboration is and what needs to be achieved when. Pull your weight, give it your best effort and be mindful about deadlines and commitments.

Get People to Work Together #2: Treat Each Other With Respect –

Treat each other with respect. Allow different views to come on the table giving each view equal consideration before collectively agreeing on the best course of action. Listen, participate and contribute. Give value to get value.

Get People to Work Together #3: Share Credit –

Don’t be an appreciation hog and shy away from giving appreciation where it is due. Be quick to praise and slow to blame. Aim for visibility of the group efforts and not just of your own. As Harry Truman said – It is amazing how much you can accomplish when it doesn’t matter who gets the credit.

Get People to Work Together #4: Let go of the “I” –

You may be an expert and know just the right way to get things done but that’s not what is wanted here. Let go of your ego and consider what the right way is to proceed as a team. Focus your energies and abilities in competing “outside” rather than “inside”. In-fighting is a sure recipe for failure.

Get People to Work Together #5: Leverage Strengths and Manage Weaknesses –

Leverage strengths and make up for each other’s weaknesses to take your group to levels of success that would not have been possible individually. Spend some time knowing each other’s strengths and weakness – ask questions, share ideas, learn new information, and bounce suggestions off one another. Then, divide responsibilities and set accountabilities so that the right people are on the right jobs and the goal becomes manageable.

What other behaviors have worked to get people to work together and improve collaboration in your organization? What irritates you when you are part of a team? I would love to get your insights.

Pic Courtesy : Tim Fishburne, the Marketoonist.