While efforts for mental health awareness in the space has picked up pace, there still is a long way to go. Recent studies and research has shown the direct link between mental health and performance or productivity.
To understand why mental health awareness at the workplace is an issue to be addressed immediately one must look at the bigger picture of how serious the concern really is. Numbers are absolute, and make an impact in a way that words cannot. So here are some numbers to put things into perspective, before we delve further into the topic.
Mental Health Awareness – A Reality Check
56 million Indians, or 4.5% of India’s population suffer from depression.
While nearly 10 per cent of the population has common mental disorders, 1.9 per cent of the population suffers from severe mental disorders. [Source: WHO]
The WHO has defined sustainable development goals and elaborated the impact of mental illnesses and suicide on them. The suicide rate in India in 2015 at 15.7/100,000 is higher than the regional average of 12.9 and the global average of 10.6. Suicide is the leading cause of death among those aged 15–29 in India. [source: Mental Health Awareness: The Indian Scenario]
There is just one psychiatrist for four lakh Indians. Another expert said there were 4,000 psychiatrists, 1,000 psychologists and 3,000 social workers for the whole of the country and only 1,022 college seats for mental health professionals are set aside in India. [Source: World Mental Health Day: India’s Mental Health Crisis In Numbers]
Can the World of Work Make a Difference?
Yes it can.
Coming away from the scary numbers, let’s talk about how the world of work can make a positive difference to the existing scenario.
Why should the world of work make a difference?
Because about 8-10 hours out of 24 hours of our day is spent at work.
How can the work-space make a difference to our mental health awareness?
1. First things first, by acknowledging the importance of mental health and mental health awareness.
This made news recently, when an employee wrote to her CEO informing that she would be taking some time off, so she can come back a ‘100%’. The CEO’s response is up here for all of us to see.
Acknowledging that taking care of your mental health is important is the first step towards creating awareness. Being fit mentally is just as important as being fit physically to be at your productive best. However, it is impossible to bring about change without acknowledgment of the issue.
2. Tackling the associated Stigma
The social stigma attached to mental health comes in the way of even acknowledging mental health issues and dialogues. This continues to be one of the main road blocks towards addressing mental health concerns. Along with dealing with the mental health concerns, the individual is also at the receiving end of a great deal of social prejudice and discrimination. One way work spaces can help tackle this is by holding frequent workshops, webinars, or even focused conversations and dialogues on mental health. It is because of the social stigma attached that more often than not, mental health concerns are internalized. Addressing them by holding sustained conversations about them is the only to bust the stigma.
3. Making resources available
By creating a work environment where the employees have access to basic mental health resources, should they need it, is a great way of showing support for mental health concerns. When we say resources, we mean very simple, basic resources, which in fact should become a norm. For example, a counselor at a designated desk. If the organisation cannot afford a full-time counselor, you could bring someone on board for 2 or 3 days a week and he/ she could be made available on appointment. Similarly, other easy ways are by creating a resource pool of short video clips or documents on mental health which could be circulated amongst the employees on email.
Spending some time on creating a ‘Mental Health Directory’, can also be hugely beneficial, not just for your organisation, but for anyone who has access to this directory. Recently, students from the Azim Premji University in Bangalore, created a Mental Health Directory for the city of Bangalore, which has valuable information regarding all available mental resources in the city. Awareness centers, recreational centers, wellness centers, counselors, psychiatrists, alternative care services, rehabilitation centers are some of the many resources which have been documented within this directory.
4. Small changes to the work-space design can make big differences
When we say changes to work space design, we do not mean big, expensive changes. We mean a basic mindfulness check of your work space.
While companies invest in many strategies to support the physical health of employees, from flu vaccinations to filtered air systems, ignoring employees’ mental health means businesses risk losing any gains they make in physical health support. Depression, stress, substance abuse, financial distress, work-life balance, ADHD, and, yes, even workplace bullying are all issues with which workers are dealing and that have a large drain on productivity. – Jennifer Stukenberg, How to design workspaces that support employee mental health.
Being mindful in how the work-space is designed plays a huge role in enhancing the productivity of your employees, by supporting their mental health. The most basic checklist is as follows –
Well lit and ventilated work space.
Away from noise and distraction.
Ensuring cohesiveness by positioning the employees in such a way that they can see each other and feel connected, instead of feeling isolated.
Some green around – there are plenty of options for indoor plants!
5. Building Empathy into the Organizational Culture
How sustainable all the above listed options are, is entirely dependent on the larger culture of the organisation. Cultivating ’empathy’ as a culture within the organisation is the key to understanding mental health concerns.
Empathy is not sympathy or pity. Empathy is the ability to understand and share someone else’s feelings from their perspective. It’s about putting yourself authentically in someone else’s shoes. Asking questions from their point of view and not yours, pausing, listening and thinking about the opportunities / issues from that person’s position. Why Every Business Needs a Culture of Empathy
Without the concept of empathy, understanding mental health concerns, or working towards mental health awareness will remain a distant dream. Also, the culture of empathy really starts at the top. It is the vision of the organisation, and the outlook of those on the top to fulfill the vision which makes all the difference.
We leave you with this thought provoking TedTalk by renowned mental health practitioner, Vikram Patel, on Mental Health for All by Involving All. In his talk, Patel argues why mental health shouldn’t just be a privilege of the first world, as it is today, and should be accessible to all. He goes beyond just posing problems by proposing low cost and effective solutions to address these issues.
Are you ready to take on, what may be called as your ‘basic responsibility’ to make mental health accessible for your employees?
The world of work as we know it today, is increasingly fueled by targets, deadlines and achievements. We are in the midst of what can be called the crisis of modernity. And yet we have failed to acknowledge it, let alone work towards changing it. Today, we regard the human body working in clock work to ‘achieve’ and ‘deliver’, as normal. Which brings us back to the age old debate, as old as modernity itself, what then distinguishes us from machines? Two things which make us humane, kindness, and compassion, distinguish us from machines.
About two thirds of our day is spend at our work place. While many of us love our work place, there are many who dread it. While the reasons why one many not like ones workplace could be many, one of the primary reasons is the attitude and nature of the co-workers or colleagues. Many a times, we fail to understand how being sensitive, compassionate and kind, can make a world of difference to the people we deal with in the world of work.
Kindness is genuinely undervalued in the world of work. Many managers and leaders feel that elements of kindness and compassion are in direct conflict with professionalism. One couldn’t be farther away from truth. You can be professional and yet be a kind and compassionate human being. In fact, your productivity and work life balance are influenced a great deal by how happy you are in your work place. What are the three most simple things that you can do to practice kindness at work? Here they are –
Listen
When someone speaks to you, listen. And not with your mouth so you can respond or react. Listen not just with your ears, but also with your mind. We mean listening not just in the effective communication sense, but in this case more in the humanitarian sense. Listen out of kindness. One example could be a form of miscommunication between you and your subordinate at work relating to non-achievement of established goals. The conclusion you see is that the work has not been done, however, give your colleague a chance to explain why the work hasn’t been done. Unless you listen, you will not know whether the reason was valid or not. More importantly, unless you listen, you will never know how you end up hurting someone who is already in a tough place. This has a direct effect on the productivity of the employee.
Reset when Angry
It is not easy to stay calm when things get chaotic at work. At times like that it is our individual responsibility to take charge of our own anger. Emerson said it best, “for every minute you remain angry, you give up sixty seconds of peace of mind.” However, it is not only your peace of mind which gets affected, but also of those around you. When you are angry, even the smallest of errors can provoke unnecessarily exaggerated reactions – which you may regret later. More importantly, your reaction might pull someone down in a way you may not even have imagined.
Every time you feel angry and find that the anger is about to be directed at someone, reset. What does reset mean? It means go away from the issue, do something that brings you back to normal, and then look at the issue again. Allow a cooling period before you react or respond. If all us could put this into practice in our daily lives, and in the world of work, it would indeed be a much better world. While we can’t claim responsibility for everyone, we can at least do so for ourselves.
Smile
You would be surprised how therapeutic a smile can feel for someone who’s having a tough day. That one tiny gesture can make a world of difference in just saying, “it’ll all be alright”, or “it is going to be alright.” They don’t lie when they say, ‘you never know how your smile can brighten up someone’s day.’
We came across a lovely post on The Balance, on “Random Acts of Kindness at Work“. And here is a list of what our favorite random acts of kindness are, from the article –
“Bring your coworker a cup of coffee when she looks like she needs a pick-me-up.
Share your mid-afternoon snack with him or if you don’t want to share, bring an extra one (everyone gets hungry a couple of hours after lunch).
Buy your coworker her favorite iced cold beverage on the first warm day of the year.
Offer to stay at work late or come in early to help a coworker with a difficult project (don’t wait to be asked).
Praise him for a job well done. No one can get too many compliments.
If you see someone is about to make a mistake, try to intervene to prevent it.
Offer unsolicited advice, especially to a new colleague who seems to be floundering.
Stop others from spreading a rumor about someone.
If you see something you know your colleague will absolutely love, a book about a topic in which he’s interested for example (nothing too extravagant), get it for him.
Include a less experienced colleague in a meeting or on a project that can help her grow.”
And these ones too!
“Invite him to join your lunch group especially if he doesn’t have many workplace friends.
Stop by her desk to say good morning.
Stop by his desk to say goodbye.
Hold the (otherwise unoccupied) elevator while your colleague runs back to her desk to get something she forgot even if you’re in a hurry to leave the building.
Praise her to the boss who may not realize how hard she’s working.
Offer to mentor an inexperienced coworker. Many people are too shy to ask or may not even think of it.”
We are often so caught up in our busy work lives that we forget people who work tirelessly, round the clock, putting in longer hours than us and surely receiving lesser incentives than us, to make our jobs easier. Some time ago, we wrote this post on Gratitude for People Around us At Work, and this post seems like a perfect reason to revisit it again.
Would we be able to spend a day at work without coffee? Doesn’t all hell break loose when there is no Wi-Fi even for a few minutes? God help us if the IT guy chose to take a leave on the very same day! This post is about 5 such people at work, who are definitely way more important than we give them credit for! Being grateful, and being kind, go hand in hand like nothing else!
One kind act a day, sure does keeps the blues away!
A while ago, we wrote about Practicing the Miracle of Mindfulness at Work. In it, we spoke about how to incorporate the practice of mindfulness into your every day routine of work. While mindfulness, in its essence really means to “be”, different people have different ways of saying it. There is nothing more inspiring than reading how other people have experienced mindfulnes, and what they understand the concept of mindfulness as. Here is a selection of the five best ones!
Like we said, the shortest definition of mindfulness is really to just “be”.
“In today’s rush, we all think too much — seek too much — want too much — and forget about the joy of just being.” Eckhart Tolle
2. To be present is probably the key to achieving mindfulness, and therefore, could be the hardest thing to achieve. To be present means to be nowhere else, to do nothing else but what the present moment asks of you. Being present means to give your entire being to accomplishing the current task at hand with all your attention, love and care.
“Mindfulness is simply being aware of what is happening right now without wishing it were different; enjoying the pleasant without holding on when it changes (which it will); being with the unpleasant without fearing it will always be this way (which it won’t).” ~James Baraz
3. Turn away from focusing on what you ‘don’t’ have. Make a list of things you are grateful for, and you’ll realize that the list is ever expansive.
“There’s only one reason why you’re not experiencing bliss at this present moment, and it’s because you’re thinking or focusing on what you don’t have…. But, right now you have everything you need to be in bliss.” ~Anthony de Mello
4. Mindfulness is the coming together of the conscious and the subconscious, in a way more powerful than you ever imagined. Being mindful is a means and an end at the same time. To practice being mindful means to channelize the highest levels of energy within yourself towards a purpose you have chosen for yourself.
The practice of mindfulness begins in the small, remote cave of your unconscious mind and blossoms with the sunlight of your conscious life, reaching far beyond the people and places you can see.” ~Earon Davis
5. Yes, he couldn’t be more accurate. Your entire life revolves around how you savor or rush through your cup of tea. It is only when we are able to truly appreciate what we are gifted with, that we begin to invoke more blessings. “Live the actual moment”. Is mindfulness your cup of tea?
“Drink your tea slowly and reverently, as if it is the axis on which the world earth revolves – slowly, evenly, without rushing toward the future; live the actual moment. Only this moment is life.” ~Thich Nhat Hanh”
The practice of mindfulness has the potential to rejuvenate and restore us as individuals. Gratitude and being aware of everything, and everyone, is the key to being mindful. Or like we say, to be mindful is to be happy in the now!
A few weeks ago, the internet was breaking with how Tech Mahindra fired an employee- without sound reason, without even having a one on one. A leaked audio of the HR Firing an employee brought the issue to the forefront. The matter escalated to such an extent that Anand Mahindra, Executive Chairman of the company, had to tender an apology which read, “I want to add my personal apology. Our core value is to preserve the dignity of the individual and we’ll ensure this does not happen in future,”.
It is true that letting someone go, moreover, having to be the one to communicate that decision, is far from easy. However, doing it in a dignified manner is crucial for the person in question, and even more so for your organisation. How you deal with your employees in times of crises reflects on what values your organisation embodies. We write this post for every person who has the capacity of making, and/or implementing the decision of firing an employee within an organisation. So, how do you fire someone while making sure his/her ‘dignity’ is not violated? Read on to know how.
Know your Reasons
Your job is half done when you understand and get to the root of why you are having to let go of the person concerned. Understand the reasons for the decision made to be able to articulate yourself clearly. Is it performance related? Is it because of behavioral or ethical reasons? Keep the required evidence handy to be able to support your conversation/ decision, if required. Doing this also helps you be firm while you are communicating the decision.
Rehearse it
Firing someone is much harder than hiring someone. It needs to be done with sensitivity and dignity. It also needs to be done with conviction. Rehearse what you would want to tell the employee concerned before having the actual conversation. This will help you preempt certain responses you would otherwise have been at a loss for. Playing out the conversation aloud, helps you prepare well for the real one.
Time it right
Timing is a key element for this job. Never hold this meeting at the beginning of the day – it upsets the productivity of both you and the employee concerned. As for the duration of the meeting, it should by no means stretch beyond fifteen minutes. Anything beyond that duration of time allows for things to get messy. While you have to be patient, you also need to be effective in your communication, and quick. Tough combination to achieve, but then, this is really your job!
Follow a process
Be fair when you fire someone and follow a standard operating procedure, just like you do while hiring someone. Have all the documentation ready, including a letter of experience and a termination letter. Hold the meeting when you have in paper all the settlements you would have to make for the employee concerned. It is also important to allow a reasonable notice period to the employee, so he may look for another job.
Be kind
The action in question, and kindness definitely don’t go together. However, it is still possible to deliver this job in a kind, considerate and dignified manner. The only way you can do this job well, and yet be kind is by being detached from the whole situation. Just enough to know that it is not YOUR fault the person in front of you is losing his/her job, at the same time it is sad for the employee and therefore you must be polite, kind and treat the individual with dignity. Being detached will also help you stay calm in case things start to get ugly, because you don’t take it personally. That way, you will by default take the higher road.
Ace businesswoman Mary Barra, says it best
My advice on firing is simple: Treat that person the same way you’d want to be treated if you were in that situation. They’re still a good person, just not the right fit. So how do you help them move on in a productive way that allows them to maintain their dignity?
Ever fired anyone? Tell us what you got wrong, or what you got right. Been at the receiving end of it? Tell us how you feel you would’ve done it differently!
True leaders are people who believe that they are capable of bringing about change even in the face of adversities. But more than that, true leaders call out whatever they feel is unjust and are not afraid to have their voices heard over the injustice. Most muffled in all of history has been the voices of women who’ve done their duty as true leaders. However, some voices made it to the rest of us and there is merit in listening to and reading their words over and over again.
Gender equality and women’s rights are always on the top of our priorities at OBOlinx. Even though we are a small organisation, there are certain core principles we hold very close to our hearts. One such core principle is women’s empowerment, equality and rights. One small example of how we try to achieve the same is by maintaining an all women’s team. Not only that, we follow the work from home mode of work, because we believe that regardless of the social background, and personal limitations, women should have an equal chance at employment opportunities.
Men have always had unfair advantages over women for no real or rational reason. But history is witness to some phenomenally phenomenal women who have made the world a better place. Today we bring to you a selection of wise words which women in varied positions have spoken, and which will ring true for ages to come.
Happy reading!
From one of our favourite writers, Chimamanda Ngozi Adichie, on gender equality –
We teach girls to shrink themselves, to make themselves smaller. We say to girls: ‘You can have ambition, but not too much. You should aim to be successful, but not too successful. Otherwise, you will threaten the man.’ Because I am female, I am expected to aspire to marriage. I am expected to make my life choices, always keeping in mind that marriage is the most important. Now, marriage can be a source of joy and love and mutual support, but why do we teach girls to aspire to marriage and we don’t teach boys the same?
Words of wisdom by feminist and writer, Gloria Steinem. Yes, it is true that only when we unlearn everything that we have learnt over the years, without questioning their validity, that true change will come around.
The first problem for all of us, men and women, is not to learn, but to unlearn.
And the diva couldn’t have said it better. True change begins only when we reshape our own perception of who we are. Words by Beyoncé.
Women have to work much harder to make it in this world. It really pisses me off that women don’t get the same opportunities as men do, or money for that matter. Because lets face it, money gives men the power to run the show. It gives men the power to define our values and to define what’s sexy and what’s feminine and that’s bullshit. At the end of the day, it’s not about equal rights, it’s about how we think. We have to reshape our own perception of how we view ourselves.
Chanda Kochar, the CEO of ICICI bank – India’s largest private sector bank, tells us what the one most important principle at the world of work is.
We need to start work with the idea that we’re going to learn every day. I learn, even at my position, every single day.
A pioneer of the civil rights movement in the US, Rosa Parks is one of the most prominent and important leaders who fought against apartheid. When taken into custody and questioned about her act of transgression against the law (which was the fact that she did not give up her seat to a white passenger on a city bus), she said, “all I was doing was trying to get home from work”. Her action of not giving in to the injustice at play led to a boycott of the city bus services by all the black people who actually formed the majority of the working classes using the transport services. The government was forced to ban racial segregation on buses, after which they called the boycott off. And right there, a piece of history was formed.
I would like to be remembered as a person who wanted to be free… so other people would be also free.
In our own ways, we all have the ability within us to be phenomenally phenomenal. How? Just by being best at who we are.
These are words that we read or heard that forever became some of our favorites, because of how we associate with and draw strength from them. What are some of your favourite words/ quotes / lines?
