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Why is Feedback Important?

Why is Feedback Important?

by | Jul 13, 2017 | Business Operations, Communication, Management, Performance

The world that we inhabit today, is characterized most frequently by the relationship between consumers and service providers. The reason being, a majority of our actions are defined by either consumption or provision of services. We could be at the receiving end or at the end of delivery, whether directly or indirectly. Regardless, it is a present continuous action. Starting from the Ubers we ride in, to the food we eat at restaurants, to the ever so frequently used online shopping and delivery services, or even the work that we do at our respective workplaces every day – there is one common thread binding all of this, which is the action of providing and receiving services.If services are such a crucial part of our everyday lives, why then do we take the one mechanism in place which ensures its smooth and efficient delivery for granted? Namely, feedback.

Its importance cannot be stressed enough. One might dismiss the importance of feedback by saying, “what’s the use, I am not going to be taken seriously”. Or, “oh it doesn’t matter, (s)he doesn’t really know what they’re speaking about”, if we’re receiving feedback.

However that is no longer the case. Why? Because of the stiff competition between the service providers of the same services. The one thing that sets them apart is how valuable they consider feedback and incorporate the same into their services. Which is why feedback in the world of services today is very relevant and important. And when we say services, we don’t just mean the large-scale services, we mean just any kind of service – even the kind that you deliver every day at work.

What are some other ways in which feedback is crucial? Have a look –

  1. You get a sense of direction and purpose

    It is only with appropriate feedback or constructive criticism that you realize how much progress you’re making in what you’re doing. Proper, articulate feedback helps you understand how far you’ve come, and how much further you see yourself going. You realize what’s working and what’s not, and it spurs you to think of ways to take yourself closer to what you envision as your purpose.

  2. It inhibits stagnation

    Without constructive criticism and feedback, it is easy to develop a sense of complacency. You keep doing things in a fixed manner without knowing if you’re really moving closer to your objective and goals. While you may not necessarily get worse at what you’re doing, it won’t be possible to get any better either. Having a system of feedback and incorporating the same into your work gets rid of the otherwise inevitable stagnation.

  3. It fosters growth and evolution

    With feedback, you understand which direction you need to push harder in. It also makes you realize if you need to change your approach and adapt to new environments. That is exactly how you learn and evolve as individuals and not surprisingly, even as businesses/ services. It helps you realize if the work that you’re doing is adding value in any way, and if it isn’t how do you change your game plan to evolve.

  4. A sense of fulfillment

    Feedback doesn’t necessarily have to be just negative. It can also be positive. In fact, every time you appreciate a particular service, let them know why you liked it. Remember that you would feel valued as well, if someone told you that you were doing a good job. It goes without saying that getting positive feedback for your work is a very motivating and fulfilling feeling. It cements your sense of purpose and gives you confidence to forge ahead in the direction you have imagined.

The process of giving and receiving feedback is not easy, and is a matter of responsibility at both ends of the spectrum.

Very often, we are quick to deliver feedback in what one may call “absolute” terms, without really considering our thoughts carefully. Karen Naumann in her article on why feedback is important makes a very valid point when she speaks about how it is important to be “professional” and “kind” while delivering feedback –

“So, before we give someone feedback, we really need to check our own motives and current mood whether we feel stressed, annoyed, jealous, afraid, or simply have antipathy towards the other person. And then it is on us to really look at the performance of the other person professionally and kindly, with the goal of helping them unlock their greatest potential.

On the flip side however, that’s also exactly why giving and receiving feedback is not easy for any of us, whether it is positive or “negative” nature. It really does require a great amount of one of our most difficult lifelong tasks called self-reflection, as well as humbleness and openness to different opinions and thoughts on the giver’s and receiver’s end.”

What is your opinion on how important feedback is? How are the processes of giving and receiving feedback different? Want the world of work to be able to learn through your experience? Let us know about your thoughts right here!

The Importance of Gender Diversity in the World of Work

The Importance of Gender Diversity in the World of Work

by | Jun 2, 2017 | Career, Feminism, Job Offers, Leadership, Management, Performance, Productivity, World of Work

We write this post assuming that we have come past the phase where we even refuse to acknowledge that gender inequality at the workplace is a very real problem, which requires an immediate solution. Unfair recruitment, unequal pay, the phenomenon of glass ceiling [The Federal Glass Ceiling Commission describes the term ‘glass ceiling’ as “the unseen, yet unbreakable barrier that keeps minorities and women from rising to the upper rungs of the corporate ladder, regardless of their qualifications or achievements.”], are all very pertinent issues which hinder gender diversity in the world of work.

Gender diversity at the workplace, is a crucial pre-requisite in the globalized world of work we all inhabit today. And here are only some of the reasons about why it is so important.

  1. Increased organizational performance

    Any organization’s performance is a reflection of the core values and principles of the organization. In other words, the performance of the team is directly related to the organization’s attitude and investments towards the team. One of the most important aspects which have a direct influence on organizational performance is equality and inclusivity. The employees, irrespective of their gender, need to feel like they are equals. It is only then that the motivation and interest to give back to the organization can be sustained within them.

  2. Ability to retain a diverse customer base

    In order to help your business grow, it is important for you to be able to attract and sustain a diverse customer base. It is difficult to be able to meet that requirement unless your employee base in itself reflects gender diversity. It is a fact that men and women perceive things differently, with relation to certain key issues. Diversity in thought at the end of the organization is directly related to how successfully the organization is able to retain a diverse customer / client base. A gender diverse work environment is by default a more engaging and supportive work environment.

  3. Decrease in attrition rates

    One of the most important causes leading to high attrition rates for any organization is inequality, or just the overall work environment which may not be very inclusive. Lack of equality or unfairness breeds dissatisfaction within the workplace, thus contributing to reasons for higher employee turnover or attrition rates. This not only reflects badly on the goodwill of the organization, but is also a rather expensive error to rectify. Workspaces which are more inclusive and fair tend to have lower attrition rates.

  4. A better talent pool

    A more inclusive and diverse work space by default guarantees a richer talent pool. By being gender biased as an organization, you automatically forego a huge chunk of talent. You never know what attributes, and skills you’re missing out on by eliminating or limiting female representation or engagement at various levels in your organization.

  5. Reflection of the organizational culture and values

    As we move towards a more globalized world of work, the values and the principles that organizations play by have started gaining more and more importance. It is exactly these values and principles that set an organization apart from others. It is the culture and the values harbored by an organization which lend to it, its reputation. One of the primary reflections of the same is the factor of gender diversity within an organization. The values of fairness, inclusivity and equality while being the most basic expectations, also paradoxically end up being very rare to find. And surely enough, any organization which boasts of these values, is one worth aspiring to be a part of!

 

It is an understated fact that we need more women at work, in the world of work. We at OBOlinx are an all women’s team, and have a ton of inspiring ‘women at work’ stories which we would love to share with you. But before that, we would love to bring your stories to the world. Tell us what has worked for you, and what hasn’t worked for you, as a woman at work. You never know who you might end up inspiring and providing hope to, out there!

The Glass Ceiling in India and What You Can Do to Shatter It

The Glass Ceiling in India and What You Can Do to Shatter It

by | May 30, 2017 | Career, Communication Skills, Leadership, Management, Office Etiquette, World of Work

What is the Glass Ceiling?

In an age and time where we are looking at India as a potential superpower, with a tremendously fast growing economy, with the population of the fairer sex at 48.1% [Census 2012], can we afford to deliberately leave women out of this race to develop into a superpower?

The Federal Glass Ceiling Commission describes the term ‘glass ceiling’ as “the unseen, yet unbreakable barrier that keeps minorities and women from rising to the upper rungs of the corporate ladder, regardless of their qualifications or achievements.” The phenomenon is quite interesting to study the gender representation question in the professional arena in India. People dismiss the existence of a glass ceiling in India, or dissent it, but can one can really ignore it?

Sure, we have made progress since the first wave of feminism. Sure, some progress is better than no progress at all. However, the problem arises when we view this progress in a gendered perspective, which brings to the forefront the acute discrimination and disadvantages the female working population in India faces, in comparison to their male counterparts.

What is most disturbing is the fact that not even certain big organizations or companies, with a turnover of crores to boast of, are exempt from imposing a deliberate, yet intangible and unbreakable barrier on the progress of its female employees.

 “Women are excluded from informal organizational network and get no help from their colleagues in decision making process. Thus by restraining women from strategic decision making process male counterparts try to heckle intentionally and creates a barrier for promotion. So women are less popular in strategic decision maker role.” – Corporate Glass Ceiling: An Impact on Indian Women Employees, Sarmistha Nandy, et al.

Understanding the Glass Ceiling

The glass ceiling is most apparent when a female employee is one step below a managerial position, where female employees are deliberately left out of decision making processes.

According to the Federal Glass Ceiling Commission there are three classes of barriers for women in top level management. The foremost are the Societal Barriers, or the obstructions imposed on women by the norms of the society. The many ‘social conditions’ that make it difficult for a woman to progress in her career.

The next class of barriers is Internal Structural Barriers. These barriers include the corporate climates we are exposed to, today. Meaning, the many apparent, and disguised ways through which organisations restrict the growth of female employees.

The third class of barriers are the Government Barriers. These barriers would be the structural barriers imposed by the State itself, which hinder the progress of female employees. For example, lack of proper law enforcement on behalf of the government in case of discrimination against women at the workplace, ignorance and insufficient reporting on the existence of a glass ceiling.

How can You Help Shatter the Glass Ceiling in India?

The first shout out is to all the employers or prospective employers who are reading this post. Go out of your way to ensure you treat your employees equally, irrespective of their gender. Invest your trust in them, and reap a handsome Return On Investment. Recognize merit and celebrate it. Understand that basically, it all boils down to you, to a great extent. However, even if you are not an employer, your role as a female employee is no less significant. Here are five things you can do to help break the glass ceiling.

1.Plan Your Career Well

It is common knowledge and a widely used, (or hopefully misused) stereotype that in India, the priority for women is always marriage over a professional life. The social values only reinforce the stereotype. We know for a fact (all our employees at OBOlinx are women) that this is changing fast.

Understand that it is absolutely possible to balance both if you make the right choices (we will not get into any details about it, that in itself is a separate topic altogether). Employers usually entertain this bias because statistics is on their side as proof. They do have a mental block when it comes to hiring or promoting women who fall in the bracket of ‘marriageable’ category.

2. Work on your Skills

Groom yourself according to the profile you are looking to grow in. Acquire the required skill set, and keep working on yourself. Talent, grit and hard work are three things that have the potential to catapult you beyond that glass ceiling. Brush up your general knowledge and be aware about the affairs of the world, especially about the line you are working in. Without fail, read the newspaper every day.

We would also recommend spending some time in grooming yourself personally, and investing some time and resources for an appropriate wardrobe and a presentable appearance (don’t get us wrong, we do not mean ‘beauty’ in any way). The trick is to look the part you want to play, and it does work!

3. Manage your own finances

The glass ceiling was constructed not only by the professional realm, it was reinforced by the private social values which have long and strong roots embedded deeply in the Indian ‘culture’. Change happens a little bit at a time, and should always begin within you. Sarmistha Mazumder, in her article, Breaking the Glass Ceiling: The Indian Way, puts the importance of learning  how to manage your finances and budgeting, very succinctly.

She says,“Financial empowerment is an essential factor that contributes to women’s stand in family and society. This calls for a huge shift in social norms established over few centuries. Following the traditional norms, most women handover their salaries to their father or husbands to invest or spend. Often, it symbolizes the dependency in decision making. When you are trying to build an environment of equality, take equal responsibility to manage the financials for your family. Manage basics like tax calculation, tax exemptions, investments, loans or critical house hold expenses. It is not rocket science. There are several training programs available for the same. Also, in any leadership role, budget management is unavoidable.”

4. Network

Networking is a prerequisite to be able to go higher on the corporate ladder. Break into all the “old boys/girls clubs”  or make a few of your own. Involve yourself in as many events as possible, talk and socialize. Get to know other people and talk about what you do and what your plans for the future are. This is also a great way to help you come out of your comfort zone if you have never been much of an extrovert. All the ice breaking you do is good practice for breaking the glass ceiling, we say!

5. Prioritize

There are many things you are ‘supposed’ to do, and many things that are ‘expected’ you will do, by dint of being a woman. However, understand that you can empower yourself to make choices and prioritize. Don’t let unreal or unimportant expectations be the death of your career ambitions. Ask for help from your family and friends if you think there is a personal task they can help you with. Do not hesitate to delegate. These changes may seem drastic if you haven’t ever been on this page, but believe us, you would be surprised to see all the help you receive – you just need to reach out!

Apart from these five tenets (if we may call them so!), another very important thing is to never shy away from speaking up if you feel you are being discriminated against, on the basis of your gender. If a colleague goes through it, motivate her to speak up and stand by her side. Remember this – glass can be shattered if one strikes at it hard enough and long enough!

Making the Glass Ceiling a Thing of the Past

The glass ceiling in India is a reality today, because of a culmination of factors – socio-cultural, legal, personal, and organizational, and cannot be attributed to any single factor. Hema Krishnan, in her interview at IIM – Bangalore on “Glass Ceiling in India : A Reality for Women?” speaks about how every woman is capable of accessing the top most rungs:

“Theoretically, every woman is capable of reaching the top of her organization. What sets women such as Indra Nooyi and Chanda Kochhar apart from the rest of the similarly talented women are: a high level of sustained self-confidence and emotional quotient, persistence and patience, the right mentors at various stages of their career, an extremely supportive family and a little bit of luck or opportunity.”

It is due to centuries of subjugation, discrimination and domination that the struggle to make one’s talent known and respected in the professional realm, is a big deal for women in India. It wouldn’t be untrue, neither would it be a fleeting statement if we said that it is not half as difficult for the men.
The carefully constructed social systems, which intended to keep women out of the public sphere and relegate them only to the private sphere, are dismantling – slowly, yet steadily. It is a process that cannot take place overnight. With persistence, the glass ceiling in India will disintegrate faster than we thought it would! There is hope.

5 Quotes that Sum up the Essence of Team Work

5 Quotes that Sum up the Essence of Team Work

by | May 16, 2017 | Leadership, Management, Motivation, Performance, World of Work

Great teams are not built in a day. It takes perseverance, patience, unmatched leadership, hard work and the many other ingredients that make up the magic sauce of Team work. To create magic as a team, it takes individual and collaborative synchronization.

Today we send some inspiration your way in the form of some very effective insights / quotes that will inspire you to be a great team player, and illustrate what real team work looks like.

1. Alone we are a drop in the ocean, but together we are the ocean itself.

“Team work is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie

2. Like the age-old saying goes, united we stand.

“None of us is as smart as all of us.” –Ken Blanchard

3. To begin, to forge ahead, and to succeed.

“Coming together is a beginning. Keeping together is progress. Working together is success.” –Henry Ford

4. Because no great team is built without a great leader. It takes a good leader to take responsibility, to share success and to never forget the pat on the back!

“If anything goes bad, I did it. If anything goes semi-good, we did it. If anything goes really good, then you did it. That’s all it takes to get people to win football games for you.” ― Paul W. Bryant

5. Mistakes happen. What is more important is sticking together unconditionally because after all you are a team. You must finish well, what you started together.

“We’re a team. It’s part of our job to help each other out, and to forgive each other quickly. Otherwise, we’d never get anything done.” ― Jeramey Kraatz

But what is most important is to realize the transience of bad things, and good things. To realize that winning is great, but losing gracefully defines who you are better than a win does. No one says it better than Lance Armstrong in these very powerful, and beautiful words.

“When you win, you don’t examine it very much, except to congratulate yourself. You easily, and wrongly, assume it has something to do with your rare qualities as a person. But winning only measures how hard you’ve worked and how physically talented you are; it doesn’t particularly define you beyond those characteristics.
Losing on the other hand, really does say something about who you are. Among other things it measures are: do you blame others, or do you own the loss? Do you analyze your failure, or just complain about bad luck?
If you’re willing to examine failure, and to look not just at your outward physical performance, but your internal workings, too, losing can be valuable. How you behave in those moments can perhaps be more self-defining than winning could ever be. Sometimes losing shows you for who you really are.” ― Lance Armstrong

Love working as a part of a team? Prefer working alone? What do you think is a better way to be most productive? Share your thoughts on team dynamics and we’ll be happy to share them further!

How to Survive the Devious Divide and Rule Management Strategy

How to Survive the Devious Divide and Rule Management Strategy

by | Apr 20, 2017 | Leadership, Management, Managing Yourself, Office Etiquette, World of Work

In our previous post, we spoke about what the  divide and rule management strategy is, how it works and why it is anything but cool, or acceptable. But what do you do when you are at the receiving end of this strategy? It can be extremely stressful and limiting to work in an environment where you are being subjected to demeaning strategies of management such as this. But, know that this is not uncommon at all in the world of work.

Divide and Conquer – As long as some people have commanded the work of others, this has been management’s basic principle.
Peter Rachleff

In this post, we discuss the various survival techniques, or a list of options that you may think of using, depending on how dire the situation is, in order to overcome or survive a manager who chooses to divide and conquer.

1. Try not leaving any scope for complaints

Even though it doesn’t always work like that, the only way your boss or manager will try to play this card with you is when probably there are some concerns relating to the deliverables. At times though, you might be at the receiving end of this (the divide and rule management strategy) behavior when your boss has something personal against you – which needless to say is extremely unprofessional. Try and do your best in meeting your targets and goals, and leave little or no scope for complaints. It might be a little hard (even for the worst bosses) to nitpick when you are a good performer.

2. Learn the art of diplomacy

You don’t have to be extremely chummy with your colleagues; even then, with a bit of diplomacy and tact you should be able to find out if they are being subject to the same kind of treatment. If they are, well, your doubts will be confirmed and probably you will know what kind of action the situation warrants.

3. Patience and acceptance

At times, even all the knowledge and facts in the world won’t help a situation like this. In which case, you have to accept it for what it is. In the meanwhile, be patient and do your work the best you can, hoping for the situation to get better. Confrontation in cases like this can backfire harshly, which can’t be too good for you, especially if it’s a job you really love.

4. Seek out/ get in touch with a mentor

This can truly be therapy for you. If you don’t already have a mentor, seek one out. Speaking to your mentor about this can give you some clarity about how to tackle the situation. In all probability, they’ve been there, dealt with that. Who can be a mentor? Anyone you trust, and feel might have some guidance that will help you. Could be a senior at work (be careful though), or a friend, or a relative whose professional guidance you are likely to value.

5. You always have the option to quit, take a call

As a last resort, and if it really gets that far, understand that this isn’t the last job for you in the world. Don’t jump the gun just yet. But start looking out for, and applying to other jobs. If you wake up dreading going to office everyday, maybe it is time for a pleasant change. Accepting this might be a bit unsettling, so take your time to think it through. However, do be sure of your skills and the fact that with a bit of effort you can find a job which would be way more satisfying than your current one.

Working in an environment of divide and rule management can evoke the worst from you. And that is not what you want your manager to succeed in doing – he/she probably wants to push you to that extent so that they finally have an official reason to fire you. The moment you feel matters are heading that way, take a call and make a graceful exit while you have the option of doing so.

One of your other options could be to take this up with the HR, but you would need very substantial and tangible proof to support your claim. In the case of divide and rule strategies, it can be especially hard to garner that proof, so be extremely sure of what you’re saying if and when you do decide to take it to the HR.

Survived the divide and rule management strategy? Tell us how!

Divide and Conquer in the World of Work – What How and Why

Divide and Conquer in the World of Work – What How and Why

by | Apr 18, 2017 | Management, Performance, World of Work

So what is the Divide and Conquer style of management ?

It makes for an interesting case, to delve a little deeper into the history or origins of this strategy – Divide and Conquer (derived from Latin: divide et impera). Niccolo Machiavelli, the 16th Century Italian diplomat and political theorist could be said to be the discoverer of this devious technique – which has been used to rule nations, let alone organizations. He wrote about this technique, in his political treatise, “The Prince”, which was a discourse addressed to rulers. In it, he breaks down power into its simple, implementable units, and guides rulers with advice about how to be powerful and rule successfully, or rather, formidably. Not very long ago, the colonizers of India used the very same tactic, of ‘divide and rule’ to conquer and suppress. While civilizations have evolved, and we call ourselves citizens of a globalized world, we still haven’t left behind these draconian practices. They seem to be all-pervasive – the world of work being a fine example to cite for the same.

How does the ‘Divide and Conquer’ style of management work?

It is a strategy of gaining and maintaining power by breaking up larger concentrations of power into chunks that individually have less power than the one implementing the strategy. Simply put, it works when the manager creates “intentional disharmony”. However, the most basic thing that managers usually do to put this method into practice is pressure individual employees by creating a sense of fear that their team is unhappy with them.

In this case, insecurity rules, the leader/manager’s own insecurity makes him/her intentionally create disharmony, goes about collecting information (the water-coolers sessions equivalent) from team about team-mates, discusses and is dismissive about subordinates in front of their peers and actually pits one against the other. When this happens, the subordinates would obviously not come together as a team and be a threat to his/her security. [Read more about the Five Management or Leadership Styles that should be Banned from the Work Place – Here]

One way that it works is when the manager collects information, and uses it to pit the other team members against each other. While that in turn might be completely false, and quite possibly the manager might have said the exact same thing to several other team members, if it is a favored approach for him/her. In this process – threats – veiled and unveiled are by no means uncommon. These threats will, as the bottom line communicate this (or something to the effect of this) to the employee – “I have been hearing that you have been under performing. If this is something that is out of your league, maybe it’s time to take a call about it.”

Here, the manager hopes to have succeeded in his ultimate goal of getting the work done “his” (/ her) way in either of these two ways –
• The employee is jolted, and shocked and starts overcompensating. Hence making the manager feel like his approach was successful.
• The employee feels like the pressure is too much for him/ her to take and resigns. Thus enabling the manager to sign someone new up for the job – who he feels is more eligible. Thus, re-affirming his belief that his approach was successful.

But is the ‘divide and conquer’ method really successful/ ethical or even required?

Out of all the methods and tactics a manager could use to amplify the productivity of a team, this for sure shouldn’t be amongst them. Have a look at the reasons why –

1. United we stand, divided we fall –

so goes the age old saying, and there is indeed a sea of wisdom behind this proverbial saying. There is no merit in splitting up a team from within. If anything, it hampers the productivity of the team with the unnecessary chaos and disharmony created intentionally. Instead of learning from, and with, one another, the team drifts apart and there is a lack of communication, and coordination.

2. What is there to gain anyway?

What can one expect to gain in terms of results and productivity with this method of management? Yes that is a metaphorical question with the answer being – absolutely nothing. This form of management is an example of failed management. And probably one of the best examples when your manager is a boss, and not a leader. A manager would take to this form of management when he/ she is insecure, and is inefficient and incapable of taking ownership, or responsibility for his work, and his team’s work.

Ever been at the receiving end of this divide and conquer style of management? Tell us how you figured what was happening. It helps to learn through experiences!